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Microfinance Jobs in Kenya - Malaika Africa

Vacant Position: Direct Sales
About Malaika Africa: Malaika Africa is a microfinance that is involved in peer to peer lending based in Nairobi .As results of growth in customer numbers and expansion in geographical coverage we have opportunities for direct Sales Representative.
The individual should aggressively grows sales and promote different products and acts as a business representative for all distribution channels.
The individual should be a self-starter who can manage sales and provides customer service to a client’s.
Objective: Highly motivated and energetic individuals who will be responsible for acquisition of new business, market activation within the assigned and other duties as may be assigned by the management team.
Responsibilities:
·         Conduct door-to-door direct selling
·         Responsible for contacting regular and prospective customers to sell products
·         Delivery of sets sales targets
·         Seek customer feedback on products and services
·         Provide excellent customer service
·         Responsible, reliable, has leadership skills and business acumen to spot opportunities readily
·         Participate in product campaigns to ensure product information is readily available to customers.
·         Participate in organization’s growth expansion initiatives
·         Recommend products to customers, based on customers’ needs and interests
·         Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Required Experience:
·         A university degree/diploma/certificate from are recognized institution
·         (1-2) years’ experience indirect sales
·         Age 26 years and below
·         Experience in sales or client relationship management will be an added advantage
Required Skills:
·         Excellent customer service skills
·         Accuracy and attention to detail
·         Results oriented and self-driven with a proven performance track record
·         Proven success in a sales territory
·         A creative, proactive, passionate and innovative individual with a passion for excellent results.
·         Sense of urgency and self-motivation; Co-operative, assertive and able to work independently and offer effective solutions
·         Ability to work under pressure and meet deadlines


Vacant Position: Field Debt Collection Agent
About Malaika Africa:Malaika Africa is a microfinance that is involved in peer to peer lending based in Nairobi.
As a results of growth in customer numbers and expansion in geographical coverage we have an open position for a Field debt collect or to serve the company in recovery of the debt owed to the company.
We are looking for eligible people to work as debt recovery field agents.
Field Debt Collection Job Responsibilities
·         Negotiating lump-sum payment or other payment plan with the debtor for settlement of the arrears
·         Conduct proper follow-ups on all arrears and update records
·         Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
·         Gathering all information necessary to start building positive relationships with debtors upon first contact
·         Using Excel, analyze debt collection and loan repayment trends
·         Investigate and resolve any customer queries and complaints through written correspondence with the client.
·         Perform field visits and submit weekly reports/action plans to recover debt. Work closely with the Collection’s department on their portfolio management

·         Ranking accounts to help prioritize and determine an effective and appropriate contact strategy
·         Identifying the essential elements of effective credit policies and use them to evaluate the policies in place at the organization
·         Skip Tracing to locate debtors
·         A tend to any other duties as assigned by management.
Qualifications for the Debt Collection
·         Experience in debt collection
·         Experience in a microfinance, bank or any financial institution
·         A good level of general education-Diploma or degree
·         Computer literacy
·         Education background in sales/Marketing
Personal Attributes
·         Good communication skills
·         Highly motivated
·         Integrity and ability to work with minimum supervision
·         Process discipline-Ability to follow processes and procedures


Vacant Position: Tele Debt Collectors Agent
About Malaika Africa:Malaika Africa is a microfinance that is involved in peer to peer lending based in Nairobi. As a results of growth in customer numbers and expansion in geographical coverage.
We are looking for a detail-oriented and dynamic Tele Debt Collectors with experience working in a rapidly growing, hands-on, dynamic environment.
This position requires excellent communication skills, an ability to think critically and creatively, attention to detail and a team-oriented attitude.
Objective: A hardworking and competent individual looking for a position as a Tele Debt Collector who possess effective recovery solutions with a high-level of professionalism and the ability to work in a fast paced environment.
Responsibilities:
·         Ensure all work queues are acted upon.
·         Call up clients to provide them information regarding outstanding arrears
·         Ensure all PTP information is captured accurately and tracked.
·         Negotiating settlements of the arrears from defaulters.
·         Monitor payments to ensure that each defaulter account holder is held to his or her promise of repayment.
·         Conduct thorough research on old debt recovery cases and determine which one scan be followed up.
·         Ensure allocated accounts (dues) are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
·         Achieve the daily/monthly collection targets(ensure minimum collection rate is delivered
·         Identify and escalate “un-collectable “cases to collection’s management for review and/or collection termination.
·         Work closely with the agents on debt collection
·         Create and submit periodic reports about collections and write offs
·         Administrative Support
·         General support to all tasks
·         Communications
Requirements
·         2 years’ work experience in debt collection
·         Experience in a microfinance ,bank or any financial institution
·         A good level of general education-Diploma or degree
·         Computer literacy
·         Education background in sales/Marketing
Key Competencies
·         Ability to prioritize work
·         Able to work on a team focused environment
·         Excellent phone etiquette
·         Good customer orientation
·         Flexible and organized
·         Good communication and negotiation skills
We strongly believe that inclusion fosters innovation and we are proud to have adverse team with a wide
Variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion,
Color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to Apply:
Send your resume and application letters to hr@malaika-africa.co.ke,before 31st January 2018.Indicate the position applied as the subject.
Kindly note: Only shortlisted candidates shall be contacted.

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