IP Planning & Design Engineer
Location: Nairobi,KE
Organization Name: Network
Engineering
We are pleased to announce the
following vacancy in Network Engineering Department within the Technology Unit
Division. In keeping with our current business needs, we are looking for a
person who meets the criteria indicated below.
Reporting to the Senior Manager –
Transmission and IP Engineering, the position holder shall be tasked with
Planning, design and optimization of reliable IP transport systems/networks in
support of all Safaricom’s core services including mobile and fixed services.
Responsibilities
·
Capacity planning in relation to IP
NGN and IP Addresses
·
Network planning, design, reviewing,
optimization and evaluating the network performance
·
Timely delivery of key projects to
ensure network quality standards are met at all times
·
Developing HLD, LLD, NRFU and NMP for
new projects
·
End to end IP Network Optimization
·
Companywide IP address Management
·
Align network plans with business
requirements to ensure all services are transported efficiently
·
Coordinating change management
activities to minimize impact on service availability
·
Ensure tools availability and
accuracy to provide FCAPS and modeling capabilities
·
Manage introduction of new features
as per the roadmap to continuously improve network capacity and quality.
·
Preparation of Tender / Capex
documents
·
Team Management
·
Budgeting
Requirements
·
Bachelors degree in Electrical,
Electronics, Computer Science, Telecommunications Engineering or related fields
·
At least 8 years experience in IP
network planning/design and operations in a large service provider environment
·
Relevant IP professional
qualifications – CCIE Preferred
·
Involved in Strategy Modeling,
Planning, Design and Optimization of reliable transmission systems /networks
·
Working knowledge of IP Simulation
and Modeling tools
·
In-depth understanding of IP network
protocols – BGP, MPLS, OSPF, ISIS, Segment Routing, IP V6 and Simplified MPLS
·
Excellent communication and
motivational skills in line with the management of a multi skilled team
·
Knowledge in transport/data
communication planning design and optimization tools
·
Excellent communication and
interpersonal skills
·
Troubleshooting and problem solving
skills
·
Project management and business cases
development
·
Accurate documentation and reporting
skills
How to Apply
Territory Account Manager
Location: Nairobi,KE
Organization Name: SME and Regional
Operations
Department Description
We are pleased to announce the
following vacancy in the SME and Regional Operations within the Enterprise
Business Division. In keeping with our current business needs, we are looking
for a person who meets the criteria indicated below.
Brief Description
The Territory Account Manager will
drive sales within the set territory with an objective of driving business
revenues and opportunities across the customer base to exceed DB through
acquisition and retention as well as assuring retention of baseline under their
management
Responsibilities
·
To identify growth prospects and
specific opportunities in the territory; device strategic plans for territory
penetration and tactical plan execution including pipelines;
·
To track territory performance
management;
·
To identify growth opportunities, up-selling
and cross–selling potential within the assigned territory;
·
To provide leadership for customers
by understanding business objectives and recommend business solutions;
·
To develop and execute customer ring
fencing strategies;
·
To develop strong relationships with
customers to maintain baseline growth, Churn Management, including following up
on all existing contracts renewal;
·
To develop customer value
propositions and presentations;
·
To gather and execute market
intelligence;
·
To manage daily and weekly sales
reporting for Regional Manger;
·
To drive Net Promoter Score by
maintaining strong and deep relationships with accounts under direct management
and keeping communication with the customer throughout the entire customer
journey.
Requirements
·
Degree in a Business related
disciplines with an IT/Commercial bias;
·
Work experience of 3 years preferably
managing SME Customers
·
IT knowledge/working experiences will
be an added advantage;
·
Strong relationship building skills
preferably from the SME Environment
·
Ability to deliver results ,meet and
surpass targets with minimum supervision
How to Apply
Software Engineer
Organization Name: Safaricom Garage
Department Description
We are pleased to announce the
following vacancy in the Safaricom Garage within the Innovation Hub. To
intensify our efforts to transform lives, we have recently established
Safaricom Garage, an innovation setup with the goal to create new solutions on
top of the Safaricom platform.
At Safaricom Garage we are bringing
together product managers, engineers and partners to develop scalable solutions
that can transform lives in our region. In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Head of Engineering
we are looking for individuals with strong software engineering skills, are
passionate about developing industrial strength software solutions and have a
track record that proves their skills. We are not particular about the
programming languages you have mastered, but interested in individuals, who
understand programming and strive towards developing great products.
We want to hire a team of software
engineers, who take pride in what they build, who are self-motivated to
constantly improve their skills and who will bring a new perspective towards developing
outstanding products. In addition we expect our software engineering team to
develop their own ideas and create viable solutions.
Responsibilities
·
Develop software products;
·
Work in a larger engineering team
tasked to develop new products for Safaricom;
·
Create new ideas and demonstrate them
in code;
·
Work with product managers and
external parties in a team;
·
Ensure delivery timelines.
Requirements
·
Proficient in various programming
languages and frameworks, such as C,
C++, Java, Ruby, Python and Django, Ruby on
Rails, etc.
·
Android or iOS experience
·
Understanding of API design and core
software design techniques
·
Technical understanding of both
front-end and backend development
·
BS or MS in computer science or
equivalent practical experience
·
At least 2-3 years of coding
experience in a non-university setting
·
Experience with mobile app
development.
How to Apply
Manager Competition
Location: Nairobi,KE
Organization Name: Regulatory &
Public Policy Department
Department Description
We are pleased to announce the
following vacancy in the Regulatory & Public Policy Department within the
Corporate Affairs Division. In keeping with our current business needs, we are
looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Head of Department –
Regulatory & Public Policy, the position holder will provide well developed
and professional advisory services with an emphasis on competition and industry
regulatory matters, consistent evaluation of industry regulation and
legislation, policy review and research as well as develop and manage
relationships with key stakeholders.
Responsibilities
·
To advice on Safaricom’s engagement
with regulators and competitors in competition management;
·
To review relevant laws touching on
competition matters and prepare detailed opinions/ advisories on the same;
·
To prepare detailed opinions and or
reports on various competition issues;
·
To research and develop best practice
methods as well as benchmark with external markets in competition management;
·
To prepare, review and ensure
Safaricom’s best interests are protected in all legal and or quasi-legal
documents relating to interconnection agreements, roaming and signaling
contracts, international carrier agreements collocation and facility sharing
agreements and transmission capacity leases;
·
To participate in implementation of
regulatory interventions introduced by regulators affecting competition;
·
To manage various stakeholders both
internal and external on competition matters, as may be necessary;
·
To represent Safaricom’s position at
any regulator convened hearing/decision making forum when required including
the preparation of briefs and submissions.
Job Requirements
·
Degree in Law and or Business related field
from a reputable university;
·
At least 5 years work experience in a
similar role;
·
Professional courses and experience
in competition management will be an added advantage;
·
Knowledge/Work experience in
Telecommunications industry will be an added advantage;
·
Strong networking, presentation and
advocacy skills;
·
Good communication skills and work
ethics.
How to Apply
Enterprise Customer Support
Location: Nairobi,KE
Organization Name: Enterprise Technical Support Services
Organization Name: Enterprise Technical Support Services
Department Description
We are pleased to announce the
following Vacancy in the Network & Service Operation Department within the
Technology Division. In keeping with our current business needs, we are looking
for a person who meets the criteria indicated below.
Brief Description
Reporting to the Enterprise Customer
Support Manager – the holder of the position will provide technical support for
Enterprise customers and ensure service requests from customers are fulfilled
within defined SLA’s. The role holder will also ensure timely service delivery.
Responsibilities
·
Address and deliver requested
services and assist with general information or customer complaints within
defined timelines;
·
Perform root cause analysis of
reported service requests and incidents;
·
Manage escalations from customers and
ensure feedback is provided within defined timelines;
·
Manage 3rd party vendor(s);
·
Provide performance reports and
identify gaps aimed at improving services;
·
Customer SLA performance reporting;
·
Document and review quarterly the
processes, procedures and work instructions for Enterprise Service Requests;
·
Provide evidence of skill/talent
development;
·
Maintain certification and
accreditation to meet section requirements.
Requirements
·
Degree in Computer Science, Information Technology, Electrical & Electronics Engineering;
·
Cisco Certification: CCNA is a must;
·
ITIL V3 Certification or equivalent
is an added advantage;
·
CCNP, CCIP, CCSP, MCSE, RHCA is an
added advantage;
·
2- 3 years experience in a technical
support field in an ISP or Telecommunications Company;
·
Experience in current LAN/WAN
technologies and Wireless Platforms (3G, WiMax, Fibre, IP MPLS);
·
Experience in TCP/IP, LAN, POP3,
IMAP, SMTP, Windows Operating Systems, Linux, Unix, Ubuntu & Fedora;
·
Experience in managing escalations
using defined OLAs & SLAs;
·
Experience in managing 3rd Party
Vendors;
·
Excellent People Skills;
·
Problem Solving Skills
How to Apply
Territory Account Manager
Location: Nairobi,KE
Organization Name: SME and Regional
Operations
Department Description
We are pleased to announce the
following vacancy in the SME and Regional Operations within the Enterprise
Business Division. In keeping with our current business needs, we are looking
for a person who meets the criteria indicated below.
Brief Description
The Territory Account Manager will
drive sales within the set territory with an objective of driving business
revenues and opportunities across the customer base to exceed DB through
acquisition and retention as well as assuring retention of baseline under their
management
Responsibilities
·
To identify growth prospects and
specific opportunities in the territory; device strategic plans for territory
penetration and tactical plan execution including pipelines;
·
To track territory performance
management;
·
To identify growth opportunities,
up-selling and cross–selling potential within the assigned territory;
·
To provide leadership for customers
by understanding business objectives and recommend business solutions;
·
To develop and execute customer ring
fencing strategies;
·
To develop strong relationships with
customers to maintain baseline growth, Churn Management, including following up
on all existing contracts renewal;
·
To develop customer value
propositions and presentations;
·
To gather and execute market
intelligence;
·
To manage daily and weekly sales
reporting for Regional Manger;
·
To drive Net Promoter Score by
maintaining strong and deep relationships with accounts under direct management
and keeping communication with the customer throughout the entire customer
journey.
Requirements
·
Degree in a Business related
disciplines with an IT/
Commercial bias;
·
Work experience of 3 years preferably
managing SME Customers
·
IT knowledge/working experiences will
be an added advantage;
·
Strong relationship building skills
preferably from the SME Environment
·
Ability to deliver results ,meet and
surpass targets with minimum supervision
How to Apply
Software Engineer
Organization Name: Safaricom Garage
Department Description
We are pleased to announce the
following vacancy in the Safaricom Garage within the Innovation Hub. To
intensify our efforts to transform lives, we have recently established
Safaricom Garage, an innovation setup with the goal to create new solutions on
top of the Safaricom platform.
At Safaricom Garage we are bringing
together product managers, engineers and partners to develop scalable solutions
that can transform lives in our region. In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Head of Engineering
we are looking for individuals with strong software engineering skills, are
passionate about developing industrial strength software solutions and have a
track record that proves their skills. We are not particular about the
programming languages you have mastered, but interested in individuals, who
understand programming and strive towards developing great products.
We want to hire a team of software
engineers, who take pride in what they build, who are self-motivated to
constantly improve their skills and who will bring a new perspective towards
developing outstanding products. In addition we expect our software engineering
team to develop their own ideas and create viable solutions.
Responsibilities
·
Develop software products;
·
Work in a larger engineering team
tasked to develop new products for Safaricom;
·
Create new ideas and demonstrate them
in code;
·
Work with product managers and
external parties in a team;
·
Ensure delivery timelines.
Requirements
·
Proficient in various programming
languages and frameworks, such as C,
C++, Java, Ruby, Python and Django, Ruby on
Rails, etc.
·
Android or iOS experience
·
Understanding of API design and core
software design techniques
·
Technical understanding of both
front-end and backend development
·
BS or MS in computer science or
equivalent practical experience
·
At least 2-3 years of coding
experience in a non-university setting
·
Experience with mobile app
development.
How to Apply
Safaricom
Driver
We are pleased to announce the
following vacancy in the Nairobi West Regional Sales & Operations
Department within the Regional Sales & Operations Division. In keeping with
our current business needs, we are looking for a person who meets the criteria
indicated below;
Reporting to the Regional
Coordinator, the individual will provide support to the team by offering
driving services for the various functions and vehicle maintenance of all the
vehicles in the department.
Responsibilities
·
Ensure all vehicle repairs are within
budget by detecting carelessness and flagging any damages as a result of
personal driver recklessness
·
Ensuring fuel consumption is within
allocated funds and detect any abuse by reconciling mileage record and fuel
consumption and report. Also ensure vehicles are being used for the
purpose/jobs intended
·
Transferring staff from one point to
another on official duties and carrying out Drive Tests when necessary
·
Ensure compliance of all road &
safety traffic rules including monitoring of relevant motor
vehicles-departmental and renewal dates.
·
Ensuring that the company vehicles
assigned are in good condition, performing the normal routine vehicle check up
every morning.
·
Responsible for dropping/picking the
departmental vehicles to & from designated garages
Requirements
·
Valid and clean driving license record
·
O’ Level Education
·
Certificate in basic mechanics
·
At least 5 years working experience
as a Senior driver, driving a senior management executive in a corporate
company
·
A proactive team player
·
Good interpersonal and communication
skills
NOTES:
As part of our recruitment process, successful candidates will be expected to provide the documents below for verification;
As part of our recruitment process, successful candidates will be expected to provide the documents below for verification;
·
Applicable to Kenyan citizen
candidates only
·
Scanned copy of Certificate of Good
Conduct from the Directorate of Criminal investigation (CID Kenya) (Less than
12 months old)
·
Scanned Copy of Certificate from a
reputable Credit Reference Bureau (CRB)
·
Scanned copy of your University
Certificate/s
·
Scanned copy of your National ID /
Passport /Legal Form of Identification
How to Apply
If you feel that you are up to the
challenge and possess the necessary qualification and experience, kindly
proceed to update your candidate profile on the recruitment portal and then Click on the apply button.
Remember to attach your resume.
End Date 20-Jan-2018
Territory Account Manager
We are pleased to announce the following
vacancy in the SME and Regional Operations within the Enterprise Business
Division. In keeping with our current business needs, we are looking for a
person who meets the criteria indicated below.
The Territory Account Manager will
drive sales within the set territory with an objective of driving business
revenues and opportunities across the customer base to exceed DB through
acquisition and retention as well as assuring retention of baseline under their
management
Responsibilities
·
To identify growth prospects and
specific opportunities in the territory; device strategic plans for territory
penetration and tactical plan execution including pipelines;
·
To track territory performance
management;
·
To identify growth opportunities,
up-selling and cross–selling potential within the assigned territory;
·
To provide leadership for customers
by understanding business objectives and recommend business solutions;
·
To develop and execute customer ring
fencing strategies;
·
To develop strong relationships with
customers to maintain baseline growth, Churn Management, including
following up on all existing contracts renewal;
·
To develop customer value
propositions and presentations;
·
To gather and execute market
intelligence;
·
To manage daily and weekly sales
reporting for Regional Manger;
·
To drive Net Promoter Score by
maintaining strong and deep relationships with accounts under direct management
and keeping communication with the customer throughout the entire customer
journey.
Requirements
·
Degree in a Business related
disciplines with an IT/Commercial bias;
·
Work experience of 3 years preferably
managing SME Customers
·
IT knowledge/working experiences will
be an added advantage;
·
Strong relationship building skills
preferably from the SME Environment
·
Ability to deliver results ,meet and
surpass targets with minimum supervision
·
Critical competencies for success
·
Demonstrate ability to implement
processes and handle cross functional issues from end to end.
·
Demonstrate knowledge of Safaricom
processes especially the change management process.
·
Demonstrate knowledge of the various
technologies, UMTS, VAS and IT.
·
Demonstrate ability to handle
governance issues, bring people to task.
·
Demonstrate ability to schedule
activities, identify resource needs, dependencies and synergies.
How to
Apply
If you feel that you are up to the
challenge and possess the necessary qualification and experience, kindly
proceed to update your candidate profile on the recruitment portal and then Click on the apply
button. Remember to attach your resume.
IT Solutions Architect
We are pleased to announce the
following vacancy in the IT Planning and Delivery Department within the
Technology Division. In keeping with our current business needs, we are looking
for a person who meets the criteria indicated below.
Reporting to the Senior Manager,
Architecture and Design the holder of the position will create technical
solutions for business problems, utilizing available IT assets. The role holder
will act as the technical subject matter expert on IT systems, providing and
articulating forward-looking technical proposals for implementation either to
cover existing functionality gaps or to generate new innovative commercial
products and business services. He/She will also act as an Information
Technology evangelist to business.
Responsibilities
·
Translate documented business
requirements into a technical solution design for implementation;
·
Collaboratively oversee the
development of the solution as per agreed architecture;
·
Provide solution architecture input
into all new system tenders;
·
Maintain up to date EA documentation;
·
Maintain updated IT service catalogue
documentation;
·
Proactively communicate to business
stakeholders on the available IT capabilities.
Requirements
·
Degree in Science/computer science/Engineering/Business
related.
·
Solution Architecture skills (
Advanced level);
·
5 years of software development
experience in a busy IT development environment, 2 years of which must include
experience in systems analysis and design;
·
Advanced skills in logical and
physical data modeling, relational databases;
·
Experience in multiple programming
languages and Web services;
·
Experience with both UNIX and Windows
platforms are necessary;
·
Knowledge of networking-TCP/IP, DNS,
load balancing;
·
Knowledge of security-encryption
(SSL), certificates, firewalls, VPN, IPSec, etc;
·
Experience integrating products into
legacy systems;
·
Communication and interpersonal
skills;
·
Problem solving skills;
·
Decision making skills;
·
Desire to continually learn new
skills
·
Experience in cloud and managed
services will be an added advantage.
How to
Apply
If you feel that you are up to the
challenge and possess the necessary qualification and experience, kindly
proceed to update your candidate profile on the recruitment portal and then Click on the apply button.
Remember to attach your resume.
End Date: 19-Jan-2018
Software Engineer
We are pleased to announce the
following vacancy in the Safaricom Garage within the Innovation Hub. To intensify
our efforts to transform lives, we have recently established Safaricom Garage,
an innovation setup with the goal to create new solutions on top of the
Safaricom platform.
At Safaricom Garage we are bringing
together product managers, engineers and partners to develop scalable solutions
that can transform lives in our region. In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Head of Engineering
we are looking for individuals with strong software engineering skills, are
passionate about developing industrial strength software solutions and have a
track record that proves their skills. We are not particular about the
programming languages you have mastered, but interested in individuals, who
understand programming and strive towards developing great products. We want to
hire a team of software engineers, who take pride in what they build, who are
self-motivated to constantly improve their skills and who will bring a new
perspective towards developing outstanding products. In addition we expect our
software engineering team to develop their own ideas and create viable
solutions.
Responsibilities
·
Develop software products;
·
Work in a larger engineering team
tasked to develop new products for Safaricom;
·
Create new ideas and demonstrate them
in code;
·
Work with product managers and
external parties in a team;
·
Ensure delivery timelines.
Requirements
·
Proficient in various programming
languages and frameworks, such as C, C++, Java, Ruby, Python and Django, Ruby
on Rails, etc.
·
Android or iOS experience
·
Understanding of API design and core
software design techniques
·
Technical understanding of both
front-end and backend development
·
BS or MS in computer science,
software engineering or equivalent practical experience
·
At least 2-3 years of coding
experience in a non-university setting
·
Experience with mobile app
development.
How to Apply
If you feel that you are up to the
challenge and possess the necessary qualification and experience, kindly
proceed to update your candidate profile on the recruitment portal and then Click on the apply
button. Remember to attach your resume.
Closing Date: 28-Jun-2017