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Massive Recruitment by Safaricom, Nairobi, Kenya

IP Planning & Design Engineer
Location: Nairobi,KE
Organization Name: Network Engineering
We are pleased to announce the following vacancy in Network Engineering Department within the Technology Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Senior Manager – Transmission and IP Engineering, the position holder shall be tasked with Planning, design and optimization of reliable IP transport systems/networks in support of all Safaricom’s core services including mobile and fixed services.

Responsibilities

·         Capacity planning in relation to IP NGN and IP Addresses
·         Network planning, design, reviewing, optimization and evaluating the network performance
·         Timely delivery of key projects to ensure network quality standards are met at all times
·         Developing HLD, LLD, NRFU and NMP for new projects
·         End to end IP Network Optimization
·         Companywide IP address Management
·         Align network plans with business requirements to ensure all services are transported efficiently
·         Coordinating change management activities to minimize impact on service availability
·         Ensure tools availability and accuracy to provide FCAPS and modeling capabilities
·         Manage introduction of new features as per the roadmap to continuously improve network capacity and quality.
·         Preparation of Tender / Capex documents
·         Team Management
·         Budgeting

Requirements

·         Bachelors degree in Electrical, Electronics, Computer Science, Telecommunications Engineering or related fields
·         At least 8 years experience in IP network planning/design and operations in a large service provider environment
·         Relevant IP professional qualifications – CCIE Preferred
·         Involved in Strategy Modeling, Planning, Design and Optimization of reliable transmission systems /networks
·         Working knowledge of IP Simulation and Modeling tools
·         In-depth understanding of IP network protocols – BGP, MPLS, OSPF, ISIS, Segment Routing, IP V6 and Simplified MPLS
·         Excellent communication and motivational skills in line with the management of a multi skilled team
·         Knowledge in transport/data communication planning design and optimization tools
·         Excellent communication and interpersonal skills
·         Troubleshooting and problem solving skills
·         Project management and business cases development
·         Accurate documentation and reporting skills
How to Apply
Territory Account Manager
Location: Nairobi,KE
Organization Name: SME and Regional Operations
Department Description
We are pleased to announce the following vacancy in the SME and Regional Operations within the Enterprise Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
The Territory Account Manager will drive sales within the set territory with an objective of driving business revenues and opportunities across the customer base to exceed DB through acquisition and retention as well as assuring retention of baseline under their management

Responsibilities

·         To identify growth prospects and specific opportunities in the territory; device strategic plans for territory penetration and tactical plan execution including pipelines;
·         To track territory performance management;
·         To identify growth opportunities, up-selling and cross–selling potential within the assigned territory;
·         To provide leadership for customers by understanding business objectives and recommend business solutions;
·         To develop and execute customer ring fencing strategies;
·         To develop strong relationships with customers to maintain baseline growth, Churn Management, including following up on all existing contracts renewal;
·         To develop customer value propositions and presentations;
·         To gather and execute market intelligence;
·         To manage daily and weekly sales reporting for Regional Manger;
·         To drive Net Promoter Score by maintaining strong and deep relationships with accounts under direct management and keeping communication with the customer throughout the entire customer journey.

Requirements

·         Degree in a Business related disciplines with an IT/Commercial bias;
·         Work experience of 3 years preferably managing SME Customers
·         IT knowledge/working experiences will be an added advantage;
·         Strong relationship building skills preferably from the SME Environment
·         Ability to deliver results ,meet and surpass targets with minimum supervision
How to Apply
Software Engineer
Organization Name: Safaricom Garage
Department Description
We are pleased to announce the following vacancy in the Safaricom Garage within the Innovation Hub. To intensify our efforts to transform lives, we have recently established Safaricom Garage, an innovation setup with the goal to create new solutions on top of the Safaricom platform.
At Safaricom Garage we are bringing together product managers, engineers and partners to develop scalable solutions that can transform lives in our region. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Head of Engineering we are looking for individuals with strong software engineering skills, are passionate about developing industrial strength software solutions and have a track record that proves their skills. We are not particular about the programming languages you have mastered, but interested in individuals, who understand programming and strive towards developing great products.
We want to hire a team of software engineers, who take pride in what they build, who are self-motivated to constantly improve their skills and who will bring a new perspective towards developing outstanding products. In addition we expect our software engineering team to develop their own ideas and create viable solutions.

Responsibilities

·         Develop software products;
·         Work in a larger engineering team tasked to develop new products for Safaricom;
·         Create new ideas and demonstrate them in code;
·         Work with product managers and external parties in a team;
·         Ensure delivery timelines.

Requirements

·         Proficient in various programming languages and frameworks, such as C, C++, Java, Ruby, Python and Django, Ruby on Rails, etc.
·         Android or iOS experience
·         Understanding of API design and core software design techniques
·         Technical understanding of both front-end and backend development
·         BS or MS in computer science or equivalent practical experience
·         At least 2-3 years of coding experience in a non-university setting
·         Experience with mobile app development.
How to Apply
Manager Competition
Location: Nairobi,KE
Organization Name: Regulatory & Public Policy Department
Department Description
We are pleased to announce the following vacancy in the Regulatory & Public Policy Department within the Corporate Affairs Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Head of Department – Regulatory & Public Policy, the position holder will provide well developed and professional advisory services with an emphasis on competition and industry regulatory matters, consistent evaluation of industry regulation and legislation, policy review and research as well as develop and manage relationships with key stakeholders.

Responsibilities

·         To advice on Safaricom’s engagement with regulators and competitors in competition management;
·         To review relevant laws touching on competition matters and prepare detailed opinions/ advisories on the same;
·         To prepare detailed opinions and or reports on various competition issues;
·         To research and develop best practice methods as well as benchmark with external markets in competition management;
·         To prepare, review and ensure Safaricom’s best interests are protected in all legal and or quasi-legal documents relating to interconnection agreements, roaming and signaling contracts, international carrier agreements collocation and facility sharing agreements and transmission capacity leases;
·         To participate in implementation of regulatory interventions introduced by regulators affecting competition;
·         To manage various stakeholders both internal and external on competition matters, as may be necessary;
·         To represent Safaricom’s position at any regulator convened hearing/decision making forum when required including the preparation of briefs and submissions.

Job Requirements

·         Degree in Law and or Business related field from a reputable university;
·         At least 5 years work experience in a similar role;
·         Professional courses and experience in competition management will be an added advantage;
·         Knowledge/Work experience in Telecommunications industry will be an added advantage;
·         Strong networking, presentation and advocacy skills;
·         Good communication skills and work ethics.
How to Apply
Enterprise Customer Support
Location: Nairobi,KE
Organization Name: Enterprise Technical Support Services
Department Description
We are pleased to announce the following Vacancy in the Network & Service Operation Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Enterprise Customer Support Manager – the holder of the position will provide technical support for Enterprise customers and ensure service requests from customers are fulfilled within defined SLA’s. The role holder will also ensure timely service delivery.

Responsibilities

·         Address and deliver requested services and assist with general information or customer complaints within defined timelines;
·         Perform root cause analysis of reported service requests and incidents;
·         Manage escalations from customers and ensure feedback is provided within defined timelines;
·         Manage 3rd party vendor(s);
·         Provide performance reports and identify gaps aimed at improving services;
·         Customer SLA performance reporting;
·         Document and review quarterly the processes, procedures and work instructions for Enterprise Service Requests;
·         Provide evidence of skill/talent development;
·         Maintain certification and accreditation to meet section requirements.

Requirements

·         Degree in Computer Science, Information Technology, Electrical & Electronics Engineering;
·         Cisco Certification: CCNA is a must;
·         ITIL V3 Certification or equivalent is an added advantage;
·         CCNP, CCIP, CCSP, MCSE, RHCA is an added advantage;
·         2- 3 years experience in a technical support field in an ISP or Telecommunications Company;
·         Experience in current LAN/WAN technologies and Wireless Platforms (3G, WiMax, Fibre, IP MPLS);
·         Experience in TCP/IP, LAN, POP3, IMAP, SMTP, Windows Operating Systems, Linux, Unix, Ubuntu & Fedora;
·         Experience in managing escalations using defined OLAs & SLAs;
·         Experience in managing 3rd Party Vendors;
·         Excellent People Skills;
·         Problem Solving Skills
How to Apply
Territory Account Manager
Location: Nairobi,KE
Organization Name: SME and Regional Operations
Department Description
We are pleased to announce the following vacancy in the SME and Regional Operations within the Enterprise Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
The Territory Account Manager will drive sales within the set territory with an objective of driving business revenues and opportunities across the customer base to exceed DB through acquisition and retention as well as assuring retention of baseline under their management

Responsibilities

·         To identify growth prospects and specific opportunities in the territory; device strategic plans for territory penetration and tactical plan execution including pipelines;
·         To track territory performance management;
·         To identify growth opportunities, up-selling and cross–selling potential within the assigned territory;
·         To provide leadership for customers by understanding business objectives and recommend business solutions;
·         To develop and execute customer ring fencing strategies;
·         To develop strong relationships with customers to maintain baseline growth, Churn Management, including following up on all existing contracts renewal;
·         To develop customer value propositions and presentations;
·         To gather and execute market intelligence;
·         To manage daily and weekly sales reporting for Regional Manger;
·         To drive Net Promoter Score by maintaining strong and deep relationships with accounts under direct management and keeping communication with the customer throughout the entire customer journey.

Requirements

·         Degree in a Business related disciplines with an IT/ Commercial bias;
·         Work experience of 3 years preferably managing SME Customers
·         IT knowledge/working experiences will be an added advantage;
·         Strong relationship building skills preferably from the SME Environment
·         Ability to deliver results ,meet and surpass targets with minimum supervision
How to Apply
Software Engineer
Organization Name: Safaricom Garage
Department Description
We are pleased to announce the following vacancy in the Safaricom Garage within the Innovation Hub. To intensify our efforts to transform lives, we have recently established Safaricom Garage, an innovation setup with the goal to create new solutions on top of the Safaricom platform.
At Safaricom Garage we are bringing together product managers, engineers and partners to develop scalable solutions that can transform lives in our region. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Head of Engineering we are looking for individuals with strong software engineering skills, are passionate about developing industrial strength software solutions and have a track record that proves their skills. We are not particular about the programming languages you have mastered, but interested in individuals, who understand programming and strive towards developing great products.
We want to hire a team of software engineers, who take pride in what they build, who are self-motivated to constantly improve their skills and who will bring a new perspective towards developing outstanding products. In addition we expect our software engineering team to develop their own ideas and create viable solutions.

Responsibilities

·         Develop software products;
·         Work in a larger engineering team tasked to develop new products for Safaricom;
·         Create new ideas and demonstrate them in code;
·         Work with product managers and external parties in a team;
·         Ensure delivery timelines.

Requirements

·         Proficient in various programming languages and frameworks, such as C, C++, Java, Ruby, Python and Django, Ruby on Rails, etc.
·         Android or iOS experience
·         Understanding of API design and core software design techniques
·         Technical understanding of both front-end and backend development
·         BS or MS in computer science or equivalent practical experience
·         At least 2-3 years of coding experience in a non-university setting
·         Experience with mobile app development.
How to Apply
Safaricom Driver
We are pleased to announce the following vacancy in the Nairobi West Regional Sales & Operations Department within the Regional Sales & Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below;
Reporting to the Regional Coordinator, the individual will provide support to the team by offering driving services for the various functions and vehicle maintenance of all the vehicles in the department.

Responsibilities

·         Ensure all vehicle repairs are within budget by detecting carelessness and flagging any damages as a result of personal driver recklessness
·         Ensuring fuel consumption is within allocated funds and detect any abuse by reconciling mileage record and fuel consumption and report. Also ensure vehicles are being used for the purpose/jobs intended
·         Transferring staff from one point to another on official duties and carrying out Drive Tests when necessary
·         Ensure compliance of all road & safety traffic rules including monitoring of relevant motor vehicles-departmental and renewal dates.
·         Ensuring that the company vehicles assigned are in good condition, performing the normal routine vehicle check up every morning.
·         Responsible for dropping/picking the departmental vehicles to & from designated garages

Requirements

·         Valid and clean driving license record
·         O’ Level Education
·         Certificate in basic mechanics
·         At least 5 years working experience as a Senior driver, driving a senior management executive in a corporate company
·         A proactive team player
·         Good interpersonal and communication skills
 NOTES:
As part of our recruitment process, successful candidates will be expected to provide the documents below for verification;
·         Applicable to Kenyan citizen candidates only
·         Scanned copy of Certificate of Good Conduct from the Directorate of Criminal investigation (CID Kenya) (Less than 12 months old)
·         Scanned Copy of Certificate from a reputable Credit Reference Bureau (CRB)
·         Scanned copy of your University Certificate/s
·         Scanned copy of your National ID / Passport /Legal Form of Identification
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
End Date 20-Jan-2018

Territory Account Manager
We are pleased to announce the following vacancy in the SME  and Regional Operations within the Enterprise Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
The Territory Account Manager will drive sales within the set territory with an objective of driving business revenues and opportunities across the customer base to exceed DB through acquisition and retention as well as assuring retention of baseline under their management

Responsibilities       

·         To identify growth prospects and specific opportunities in the territory; device strategic plans for territory penetration and  tactical plan execution including pipelines;
·         To track territory performance management;
·         To identify growth opportunities, up-selling and cross–selling potential within the assigned territory;
·         To provide leadership for customers by understanding business objectives and recommend business solutions;
·         To develop and execute customer ring fencing strategies;
·         To develop strong relationships with customers  to maintain baseline growth, Churn Management, including following up on all existing contracts renewal;
·         To develop customer value propositions and presentations;
·         To gather and execute market intelligence;
·         To manage daily and weekly sales reporting for Regional Manger;
·         To drive Net Promoter Score by maintaining strong and deep relationships with accounts under direct management and keeping communication with the customer throughout the entire customer journey.

 Requirements                      

·         Degree in a Business related disciplines with an IT/Commercial bias;
·         Work experience of 3 years preferably managing SME Customers
·         IT knowledge/working experiences will be an added advantage;
·         Strong relationship building skills preferably from the SME Environment
·         Ability to deliver results ,meet and surpass targets with minimum supervision
·         Critical competencies for success
·         Demonstrate ability to implement processes and handle cross functional issues from end to end.
·         Demonstrate knowledge of Safaricom processes especially the change management process.
·         Demonstrate knowledge of the various technologies, UMTS, VAS and IT.
·         Demonstrate ability to handle governance issues, bring people to task.
·         Demonstrate ability to schedule activities, identify resource needs, dependencies and synergies.
How to Apply           
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
IT Solutions Architect
We are pleased to announce the following vacancy in the IT Planning and Delivery Department  within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.             
Reporting to the Senior Manager, Architecture and Design the holder of the position will create technical solutions for business problems, utilizing available IT assets. The role holder will act as the technical subject matter expert on IT systems, providing and articulating forward-looking technical proposals for implementation either to cover existing functionality gaps or to generate new innovative commercial products and business services. He/She will also act as an Information Technology evangelist to business.

Responsibilities               

·         Translate documented business requirements into a technical solution design for implementation;
·         Collaboratively oversee the development of the solution as per agreed architecture;
·         Provide solution architecture input into all new system tenders;
·         Maintain up to date EA documentation;
·         Maintain updated IT service catalogue documentation;
·         Proactively communicate to business stakeholders on the available IT capabilities.

Requirements                                          

·         Degree in Science/computer science/Engineering/Business related.
·         Solution Architecture skills ( Advanced level);
·         5 years of software development experience in a busy IT development environment, 2 years of which must include experience in systems analysis and design;
·         Advanced skills in logical and physical data modeling, relational databases;
·         Experience in multiple programming languages and Web services;
·         Experience with both UNIX and Windows platforms are necessary;
·         Knowledge of networking-TCP/IP, DNS, load balancing;
·         Knowledge of security-encryption (SSL), certificates, firewalls, VPN, IPSec, etc;
·         Experience integrating products into legacy systems;
·         Communication and interpersonal skills;
·         Problem solving skills;
·         Decision making skills;
·         Desire to continually learn new skills
·         Experience in cloud and managed services will be an added advantage.
How to Apply                                               
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
End Date: 19-Jan-2018
Software Engineer
We are pleased to announce the following vacancy in the Safaricom Garage within the Innovation Hub.  To intensify our efforts to transform lives, we have recently established Safaricom Garage, an innovation setup with the goal to create new solutions on top of the Safaricom platform.
At Safaricom Garage we are bringing together product managers, engineers and partners to develop scalable solutions that can transform lives in our region. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Head of Engineering we are looking for individuals with strong software engineering skills, are passionate about developing industrial strength software solutions and have a track record that proves their skills. We are not particular about the programming languages you have mastered, but interested in individuals, who understand programming and strive towards developing great products. We want to hire a team of software engineers, who take pride in what they build, who are self-motivated to constantly improve their skills and who will bring a new perspective towards developing outstanding products. In addition we expect our software engineering team to develop their own ideas and create viable solutions.

Responsibilities  

·         Develop software products;
·         Work in a larger engineering team tasked to develop new products for Safaricom;
·         Create new ideas and demonstrate them in code;
·         Work with product managers and external parties in a team;
·         Ensure delivery timelines.

Requirements                   

·         Proficient in various programming languages and frameworks, such as C, C++, Java, Ruby, Python and Django, Ruby on Rails, etc.
·         Android or iOS experience
·         Understanding of API design and core software design techniques
·         Technical understanding of both front-end and backend development
·         BS or MS in computer science, software engineering or equivalent practical experience
·         At least 2-3 years of coding experience in a non-university setting
·         Experience with mobile app development.
How to Apply                                   
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
Closing Date: 28-Jun-2017

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