Our client is currently recruiting a Debt Collector.
Responsibilities
·
Possess investigative techniques and
processes to identify the true reason for delinquency
·
Communicate clearly, concisely and
effectively both verbally and written.
·
Prepare and/or process documents;
review for accuracy and completeness; update information and/or evaluate
against policy
·
Maintains up-to-date customer contact
information in the collections systems.
·
Required to initiate external contact
with customers and may perform advanced loss prevention activities
·
Understand and demonstrate the
principles of the Company’s Mission, Vision and Values.
·
Contact customers via
outbound/inbound phone calls and other means of communication to secure balance
of debt by negotiating payment terms and methods.
·
Utilize various means of skip tracing
to locate customers.
·
Record and update full and complete
account information to aid in account resolution.
·
Negotiate re-payment with debtors by
form of payment in full, settlements and / or payment arrangements.
·
Follow up on promise to pay and
payment commitment accounts to ensure a positive resolution and client
satisfaction.
·
Meet monthly collection targets as
assigned by management.
Qualifications
·
Degree in Business Related Studies
·
CPA Qualified
·
Minimum 2 years’ experience in
unsecured or sub-prime debt collections is preferred.
·
Ability to read, write and speak
fluent English.
·
Strong written, verbal, active
listening and phone communication skills.
·
Ability to communicate effectively
and in a professional manner.
How to Apply
All job applications can be made via
the link attached to the job tiles or by sending an email of their CV to jobs@alternatedoors.co.ke with the subject of the email being the job they
wish to apply for.
