Job Title: Customer
Service Representative
The Customer Service Representative,
take cares of Olivado farmers by warmly attending their queries and following them
until they are resolved and the farmer is satisfied.
Also attracts potential farmers by
answering questions regarding Olivado services and suggesting information about
the benefits of joining Olivado.
Job Description
·
Liaise with accounts department to
open and maintain farmers accounts by recording account information.
·
Resolve product or service problems
by clarifying the farmer’s complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
·
Recommend potential products or
services to management by collecting farmers information and analyzing farmers
needs
·
Prepare service reports by collecting
and analyzing customer information
·
Manage large amounts of incoming
calls
·
Identify and assess customers’ needs
to achieve satisfaction.
·
Build sustainable relationships of
trust through open and interactive communication.
·
Provide accurate, valid and complete
information by using the right methods/tools
·
Liaise with the Field Team, in order
to provide the right feedback and actions to resolve complaints.
·
Keep records of customer
interactions, process customer accounts and file documents
·
Follow communication procedures,
guidelines and policies.
·
Go the extra mile to engage farmers.
·
Resolve complaints via phone, email,
mail or social media
·
Use telephones to reach out to
farmers and verify account information
·
Greet customers warmly and ascertain
problem or reason for calling.
·
Create reports with the Field
Operations Manager to cancel or upgrade accounts.
·
Advise on company information.
·
Take pertinent information such as addresses
and phone numbers, to build a list of potential new farmers.
·
Act as the company gatekeeper.
·
Inform farmers of promotions, and
field developments( eg, expected harvesting dates, pruning activities, etc.)
·
Assist on the sells of Avogrow soil
enhancer.
·
Work with accounts to handle changes
in policies or renewals.
How to Apply
Job adverts to be sent to
estheri@olivado.com / winnie@olivado.com and the deadline is 02 weeks from date
of publication.