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Customer Relations Executive Job in Kenya

One of our client is a healthcare coordination company focused on clinical coordination that works with the top Doctors and hospitals to offer their clients the best Healthcare experience.
They are looking forward to fill the position of:
Customer Relations Executive
The Customer Relations Executive will ensure that the company delivers the highest standards of service to customers by dealing with customers’ inquiries and complaints.

The incumbent will also ensure customer satisfaction.
Principal Accountabilities:
·         Handling phone, internet and face to face interactions with customers
·         Empathizing with and developing good trust worthy relationship with incoming customers
·         Establishing and monitoring standards for customer service in the company, measure performance and identifying areas for improvement
·         Ensuring high standards of service at all times and identifying tasks that are critical to maintaining customer satisfaction levels
·         Analyzing records of customer inquiries, service requests and complaints to identify trends
·         Acting as a liaison between external customers and internal departments for their organization
Skills and Competencies
·         Degree/Diploma in Office Management or any related field
·         At least 3 years working experience in the same field preferably health sector set up
·         Proficient in Microsoft office suite
·         Fluent in Swahili and English (oral and written)
·         Excellent customer care skills
·         Ability to work under pressure
·         Strong communication, organization and analytical skills
Interested candidates are requested to forward their updated CVs to by Tuesday 23rd January 2018 clearly stating the subject heading “CUSTOMER RELATIONS EXECUTIVE”.
Include your daytime telephone contacts and addresses of three referees.
Only shortlisted candidates will be contacted.

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