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Customer Care Agents Jobs in Kenya

Vacant Positions: Customer Care Agents
Job Summary: Preferred candidate should have a minimum of one year experience in an administration role in a busy office preferably.
Qualification Level:Diploma
Experience Level: Entry level
Experience Length: one year
Job Description

Responsibilities / Duties:
·         Receive clients and direct them to the correct staff member
·         Recording and following up customer complaints
·         Coordinate messenger services
·         Monitor incoming emails and answer or forward as required
·         Prepare agendas for meetings and prepare schedules
·         Liaising with customers, managers and all other departments in the organization
·         To provide administrative support and assistance when required
·         Update and maintain databases such as mailing lists, contact lists and client information
·         Assist with event planning and implementation
·         Monitor and maintain office supplies and ensure office equipment is properly maintained and serviced.
·         Any other duties that may be required from time to time by the company.
Education Qualification
·         KSCE C- and above.
·         Minimum diploma in Business management / Customer service or related course.
Professional Experience
·         Minimum of one year experience in an administration role in a busy office preferably.
·         Experience in the use of computers and office software packages (MS Word, Excel, etc.)
Personal attributes
·         Highly organized, enthusiastic with a positive attitude.
·         Excellent oral and written communication skills.
·         Able to uphold high ethical and professional standards.
·         Upholds administration ethics.
·         Problem solving skills and time management.
·         Ability to work well with other members of staff and flexibility to undertake other additional responsibilities.

Please send your cv to vacancies@pealrite.co.ke or visit http://www.pealrite.co.ke

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