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Banking Jobs in Kenya - Nyati SACCO

Nyati Savings and Credit Co-operative Society Limited (Nyati Sacco)
Job Title: Procurement and Administration Officer
Job Summary: Responsible for all procurement and administrative functions in the Sacco.
Qualifications

·         A Bachelor’s Degree or Diploma in Procurement / Purchasing and supplies
·         3 to 4 years of progressively responsible experience in procurement.
·         Possession CPA will be an added advantage.
·         Good working knowledge of MS Office application (Word, Excel), email and able to easily navigate the Internet.
Competencies
·         Able to uphold and respect procurement ethics and to conduct activities with integrity.
·         A team player who demonstrates patience, flexibility and honesty.
·         Be willing and able to meet tight deadlines and work long hours when required.
·         A self-starter, who is able to plan and manage his/her own work, takes initiative and strives to meet deadlines.
·         Be able to work in a multicultural environment.
Job Responsibilities
·         Preparation of Request for Quotation, Initiations to Bid, Requests for Proposal and co-ordination of their timely dispatch by fax and messenger;
·         Maintaining current up to date Procurement documents and Manuals.
·         Routing copying and circulation of quotes, bids and proposal for evaluation;
·         Researching pricing obtaining quotes locally on low value items;
·         Assist with the coordination with the selected bidder to ensure completion of administrative processes.
·         Assist with managing the administrative process throughout the duration of the preparation of the all documentation until the award of the contract
·         Preparation of management information and statistical report;
·         Receive the approved requisitions by the procurement committee and process the appropriate documents procedures for local purchases/Services/Contracts;
·         Check and classify the precedence of the requisition and process as priority setting of the material needed.
·         Process and appropriate document and forms for issuing the petty cash from the cashier;
·         Coordinate with requestors and make sure the right materials needed. Find out the sample of material to be purchased if necessary;
·         Provide purchased materials to the responsible receiving office and do all actions for completing the process.
·         Maintain appropriated records to ensure that procurement process, decision, and contractual agreement are accurately documented for accountability and audit purpose.
·         Assist in the administrative process in the office
·         Perform any other duties as may be assigned.


Job Vacancy: Office Messenger & Rider
Job Summary: Reporting to the Operations Manager, the incumbent will be responsible for making deliveries and assisting in the Sacco office whenever they are called upon. The position is on a 6 months renewable contract.
Requirements
·         Must have valid Driving License and Good Conduct.
·         Possession of a KCSE certificate
·         Experience of working for corporate/company as a rider.
·         Experience riding in Nairobi.
·         Good geographical knowledge of Nairobi and its environs.

·         Good integrity and clients handling skills.
·         Must be able to perform any other duty than may be assigned from time to time.
·         Dedicated and meticulous – high level of accuracy and attention to detail
Responsibilities
·         Highly skilled in picking up and delivering items to their ultimate destinations
·         Track record of verifying delivery information, for instance names, addresses, and contact numbers
·         Competent at planning and following the most resourceful routes for delivery
·         Proven record of collecting essential payments and signatures from customers
·         Ability to record package delivery information, for example time of delivery and recipient’s name
·         Profound ability to communicate verbally with customers in a professional manner
·         Able to complete paperwork accurately and completely


Job Title: Customer Care Assistant
Job Summary: Ownership of customer inquiries and complaints up and up to successful resolution Qualification Level:
Qualifications
·         Diploma or Degree in Public Relations or related field
·         Minimum two years’ work experience in Customer Service
·         Experience in the Sacco industry is an added advantage
·         Strong computer skills especially MS Office
·         Excellent communication skills written and oral both in English and Swahili.
Duties and Responsibilities
·         Ownership of customer inquiries and complaints up and up to successful resolution
·         Ensuring all relevant communications, records and data are updated and properly stored.
·         Handling escalations and difficult calls where more expertise is required.
·         Preparing customer service performance reports by collecting, analysing, and summarizing data and trends
·         Maintaining professional and technical knowledge by tracking emerging trends in the Sacco industry and customer service to continue to offer first time value to customers
·         Regular customer service process review to ensure gaps and risks are managed and procedures followed, and improvements are effected.
·         Identifying customer touch points and developing and implementing innovative and scalable means to serve customers throughout the customer lifecycle in conjunction with sales and marketing team
·         Developing and implementing customer retention plan in conjunction with the sales and marketing teams
·         Developing and implementing a customer referral and cross selling plan in conjunction with the sales and marketing teams
·         Facilitates cross-functional working to provide effective solutions to customer. Supports the Sacco in being focused on the customer journey and not internal functions leading to faster resolution
·         Collect and collate customer feedback and developing actionable changes/improvements to senior management
How to Apply
All interested candidates are requested to read the attached job description and send their application to jobs@nyatisacco.com by Thursday 25th January 2018.
Please mark the job title as your subject on the application letter and attach testimonials and a detailed CV indicating your current and expected pay.
Male candidates are highly encouraged to apply.

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