Poa Internet
Job Title: Retention
Manager
Position Summary: You will report to
the Head of Sales and Distribution.
The Retention Manager is responsible for
leading the team and developing and implementing strategies that will enhance
customer loyalty, retention and revenue growth.
·
Lead
the creation of different customer experience feedback tools. Define, plan and
execute customer satisfaction surveys, analyze results and implement
improvement plans,
·
Research,
analyze and monitor customer segments to uncover and capitalize on retention,
win-back, up selling etc i.e. identification and sizing of target
segments, understand segments requirements so as to align product
offerings for service uptake,
·
Design
the specific campaigns in collaboration with marketing. Implement and measure
results taking corrective action,
·
Through
customer base analysis, monitor product life cycle, propose refinement in
pricing and product and determine possible support models base on customer
segmentation and customer value,
·
Proactively
monitor customer behavior in order to identify and address at-risk customers
before they defect
·
Manage
effective and cost effective win-back campaigns in consultation with
management,
·
To
conceptualize, develop and implement a comprehensive framework for customer
usage & retention across all customer segments with the objective of
achieving revenue contribution i.e. volume and value,
·
Deploy
various initiatives including but not limited to, new services, customized
programs, Promotions / offers and campaigns to influence segment behaviour.
Build diagnostic, descriptive and predictive models, create proactive and
reactive loyalty and retention strategies and programs,
·
Customer
value management to minimize high value loss,
·
Decrease
the contribution of inactive users / reducing churn across segments.
·
Maintain
insights, trackers and related dashboards for signifying movement of the
segment of customers across various parameters like ARPU, usage, MOUs,
retention, churn etc, and impact of various initiatives done specifically for
subscribers,
·
Alignment
of customer retention strategies to the business strategy,
·
Keeping
track of competitor activity,
·
Carry
out collaboration opportunities with other lines of businesses to drive
customer usage so as to leverage scale & product range.
·
Manage
the performance of your team by defining KPIs, objectives, assigning tasks and
agreeing on measurement criteria in conjunction with the HR
Qualifications and Experience
·
Degree
in Marketing/commerce or an equivalent
·
5+
years experience preferably in the Telecommunication Industry
·
Proven
track recording in revenue growth and reducing churn
·
Competitor
knowledge
·
Experience
in making data driven decisions that continually optimize and drive business
growth.
·
Ability
to operate in a performance driven organization.
·
Strong
financial/analytical and problem-solving skills
·
Understanding
of local market and cultural diversity
·
Must
be IT savvy
Job
Title: Territory Sales Executive
Position Summary: The Territory Sales Executive will report to the Head of Sales & Distribution.
Position Summary: The Territory Sales Executive will report to the Head of Sales & Distribution.
The
Territory Sales Executive will be responsible for delivering the overall
revenue and customer growth targets within their specific defined geographical
territory.
Duties
and Responsibilities
·
Execute all sales activities within
your specific defined geographical region.
·
Continually identify and uncover new
opportunities to boost our sales of Home Internet services.
·
Revenue: Cary out customer MTU and
STU visits to recruit new tenants to our Home services and ensure that every
customer continually pays for and continues to use the service.
·
Reporting: Provide ongoing feedback
on all your sales activities into the Head of Sales and Distribution, covering
tenants interested, signed up, paid and delinquent.
·
Continually feedback on any network
issues, or non-compliance by customers on our Home Internet etc.
·
Continually gather competitor
feedback / updates / status and feed back immediately into the business.
·
Work towards and implement Sales best
practices at all times.
·
Training: Educate all potential
customers on all our internet products and services.
·
Perform any other duties as may be
assigned from time to time.
Qualifications
and Experience
·
Diploma Or degree in Sales and
Marketing or any other related field
·
At least 3 years Sales experience
preferably in the Telecommunications Industry
·
Positive attitude able to work to
deadlines and targets, displaying a proven track record in a sales environment.
·
Be a team player
·
Have excellent customer focus and
service skills, with excellent troubleshooting and problem solving skills
·
Be IT Savvy
·
Show a general interest in technology
and the internet
·
Have good planning and organisational
skills
·
Have outstanding interpersonal skills
·
Well presented with a positive,
proactive and professional approach
·
Have a sense of responsibility and
integrity
·
Be able to work and deliver the
numbers under pressure
Job
Title: Survey Officer
Position
Summary: You will be reporting to the
Deployment Manager and you will be responsible for determining whether a new
single tenant unit or a multi-tenant unit is fit for installation.
Duties
and Responsibilities
·
Determination of whether there is a
clear line of sight from a prospective customer premises to any of the
distribution points
·
Determination of the best location
for the last mile equipment on the customer premises
·
Determination of the shortest safe
and neat routing for cabling at a customer premises
·
Preparation of a survey report,
including recommendation on whether a building is fit for install or not
Qualification
and Experience
·
Know-how of typical telecoms
infrastructures (towers and rooftops). Modus operandi (access to sites,
work at a live mobile site, H&S requirements of working on third party
site.
·
You will possess a Diploma/ Bachelors
Degree in Telecommunication Engineering or related field and a minimum of 3
years related experience in the telecommunications or internet industry.
·
You must demonstrate hands on
experience in telecoms deployment: Wi-Fi, WiMAX, Fibre, Microwave and/or Mobile
sites installations
·
You must be able to demonstrate
successful understanding of sizeable deployment of wireless networks
·
You must be able to work at heights
·
Have excellent customer focus &
service skills, with a strong ability to clearly articulate customer needs
·
Be able to work with minimal
supervision and guidance and delivering them through to a successful conclusion
·
Have knowledge of Health &
Safety.
·
Demonstrate ability to interact with
customers at their premises
·
Ability to work in a team group
·
You must be available for travel if
needed.
·
Proactive determination of when a new
distribution point is justified
Job
Title: Quality Control Officer
Position
Summary
You
will be reporting to the Deployment Manager and you will be responsible for
ensuring that best practices are followed in the implementation of engineering
solutions by both in-house engineering teams and implementation partners.
Duties
and Responsibilities
·
Ensuring high quality materials are
used in all deployments
·
Ensuring that safety procedures are
followed in all deployments
·
Ensuring that cabling is neatly done
inside customer premises
·
Ensuring that all CPE is installed in
safe and convenient locations within the customer premises
·
Ensuring that core network equipment
is properly installed and secured at own or third-party towers
·
Define and manage “quality” for the
company
·
Together with the Network Deployment
Manager develop a Standard Operating Procedure (SOP) manual
Qualification
and Experience
·
Know-how of typical telecoms
infrastructures (towers and rooftops). Modus operandi (access to sites,
work at a live mobile site, H&S requirements of working on third party
site.
·
You will possess a Diploma/ Bachelors
Degree in Telecommunication Engineering or related field and a minimum of 3
years related experience in the telecommunications or internet industry.
·
You must demonstrate hands on
experience in telecoms deployment: Wi-Fi, WiMAX, Fibre, Microwave and/or Mobile
sites installations
·
You must be able to demonstrate
successful experience in a similar position
·
You must be able to teach members the
skills that you mastered
·
You must be able to work at heights
·
Have excellent customer focus &
service skills, with a strong ability to clearly articulate customer needs
·
Be able to work with minimal
supervision and guidance and delivering them through to a successful conclusion
·
Have knowledge of Health &
Safety.
·
Demonstrate ability to interact with
customers at their premises
·
Ability to work in a team group
·
Must be firm with the ability to
point our areas of improvement
·
You must be available for travel if
needed.
If
you meet the above requirements, please send your cv and cover letter
to jobs@poainternet.netindicating the position on the subject line.
