Technical Internship
Thank you for your interest in the
Kenya Airways Internship Program. Three (3) Month internships are available in
most of our business units which include Finance, Ground Services, Commercial,
Technical, Human Resources, Information Systems, Flight Operations, Operations
Control Centre and Cargo.
The purpose of the Program is to
provide an opportunity for university and college students to become familiar
with the operations of Kenya Airways, and to acquire work experience at the
professional level through on-the-job training as part of the course
requirements, during vacations before resuming studies.
During the internship, students shall
be placed in one of the departments or units of Kenya Airways and, to the
extent possible, shall be given assignments relevant to their current studies.
Before the end of the program, the interns must submit a brief report about
their experience/ learning in Kenya Airways and provide ideas and suggestions
that can help improve the Program in future years.
Requirements
To be eligible for the Kenya Airways
Internship Program, you must be:
·
A citizen of Kenya
·
A student pursuing an undergraduate
degree/College diploma in an accredited university/college, who will continue
his/her graduate studies or graduate right after the period of the internship.
·
Have a minimum grade of B (plain) in
KCSE or equivalent O’level certification
·
Candidates afforded internship in the
past by Kenya Airways are not eligible to apply
Conditions of Internship
·
Kenya Airways does not provide
medical insurance cover for Interns. Those selected for internship will be required
to submit proof of medical insurance while at Kenya Airways.
·
Since the hiring for the Internship
Program is done locally, Kenya Airways does not pay transportation costs
whatsoever.
·
Because Internship Program is
addressed to students who are pursuing their degree programs or diploma
programs, participation in the program will not extend beyond three (3) months.
Documentation that will be required
should you be selected for internship are:
·
Letter from learning institution
requesting for internship and confirming that this is part of the course
requirement
·
Original and copy of KCSE/GCSE
Certificate
·
Certificate of Good Conduct
·
Insurance cover
How to Apply
Claims Officer
Kenya Airways is truly the Pride of
Africa. Our global network now reaches over 60 destinations, 49 of which are
spread across the Africa continent. With a modern fleet of 47 aircrafts,
including seven Boeing 777 series, makes us one the youngest fleets in Africa.
Kenya Airways opens a world of
opportunity across the continent, creating sustainable development by
connecting its people and businesses within Africa and around the world.
At Kenya Airways we believe our
greatest asset is our people. When you join Kenya Airways we provide you with
training and all the systems and tools you require to perform. And best of all,
we provide an environment that enables each and every one of our employees to
achieve their full potential.
Implement and maintain claims’
handling procedures to ensure customer satisfaction
Roles
·
Investigate and document claims to
establish validity before payment to minimize costs.
·
Resolve customer complaints to enhance
customer satisfaction.
·
Administer risk management system to
ensure optimal utilization.
·
Review claims transactions at
outstations and train staff to ensure compliance with claims
procedures/conditions of carriage to minimize loss.
·
Maintain record of claims for
accountability and identification of risk areas requiring attention to minimize
future losses and compliance with statutory requirements.
·
Provide information and assistance to
lawyers to conduct defense in litigation.
·
Pursue recovery of claims from
insurers and other airlines to minimize loss
Requirements
·
Business Graduate
·
Part qualification ACII
·
Computer skills and knowledge of star
system
·
Negotiation skills
·
Strong communication skills
·
Time management
·
Presentation /tutoring skills
·
2 years experience in claims handling
or customer service
Additional
Details
·
Interpretation and application of
conditions carriage for Baggage
·
Customer insight
·
People skills
·
Strategic influencing
·
Resilience
·
Strategic influencing
How to Apply