Safepak Limited
Job Title: Customer
Service Representative
Reporting To: Sales &
Admin Manager
Responsibilities
Responsibilities
·
Managing
incoming calls and customer service inquiries
·
Identifying
and assessing customers’ needs to achieve satisfaction.
·
Writing
down customer orders and issue the orders to dispatch
·
Ensuring
that Payments for cash sales are done before receipts for any order are
generated.
·
Coordinate
on delivery of customer’s order to ensure all the deliveries have been done on
time.
·
Give
instructions in the evening to ensure that all trucks have been loaded in the
evening for the morning deliveries.
·
Build
sustainable relationships and trust with customer accounts through open and
interactive communication.
·
Provide
accurate, valid and complete information by using the right methods/tools
·
Meet
personal/customer service team sales targets and call handling quotas
·
Handle
customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution, keep records of customer
interactions, process customer accounts and file documents.
·
Follow
communication procedures, guidelines and policies
·
Recommends
potential products to management by collecting customer information and analyzing
customer needs. Prepares product reports by collecting and analyzing customer
information. Contributes to team effort by accomplishing related results as
needed.
·
Take
the extra mile to engage customers.
Skills and Competencies
·
Diploma/
Degree in any business course
·
1-2
years of Experience in a dynamic environment
·
Must
be mature, result Oriented, keen to details and be able to commit themselves
fully to the duties assigned.
·
Should
posse’s excellent communication, organization and interpersonal skills.
·
Must
be 27 years and above.
Salary 25,000/=
Ladies only.
Job
Title: Assistant Factory Manager
General Responsibilities / Duties
General Responsibilities / Duties
·
Overall In charge of supporting
activities for the Plant and handling day to day administrative issues.
·
Responsible for entire supporting
functions to run the production smoothly.
·
Inventory planning for smooth
production process.
·
Emergency Preparedness and response
in liaison with systems.
·
Correction and Corrective Action
Plans i.e. equipment maintenance, Calibrations etc.
·
Overseeing and Coordinating with
Contractors.
·
Documentation - Maintaining MIS &
Record Keeping.
·
Daily man power planning in both
shifts and manpower management.
·
Co-ordination with external agencies
related to services e.g Rentokil, fire tech.
·
Compliance of schedule maintenance
and maintain hygienic working conditions.
·
Co-ordination with Internal
Departments for Any Need.
·
Risk Analysis
·
Ensure all the legal statutory
requirements are fully filled OSH, NEMA, Certificate and Medical check.
·
Ensure timely and proper issuance of
the PPE to the staff.
·
Ensure lighting, weighing scales,
conveyors, ladders and trolleys are in good working conditions.
·
Control over housekeeping, cleaning
and maintenance of the plant at all times
·
Compliance of legal requirement.
Compliance to ISO 9001, ISO 14000 & ISO 22000 and All other Procedures.
Qualification
& Skills
·
Degree or diploma in any Science
related field.
·
Training in ISO, FSSC, Health &
Safety or Hygiene
·
K.C.S.E – C
·
Mature
·
Strong Personality
·
Good Communication Skills, Good
Management Skills and Good Supervisory Skills
·
Ladies only
Pay
is 25,000/-
Email: hr@ke.safepakgroup.com