Front Office Supervisor Job in Kenya

Kenya Safari Lodges & Hotels Ltd is seeking to fill a position with dedicated, experienced and highly talented hospitality professional.

Position: Front Office Supervisor (Unit NSL)

Main Purpose of the Job: To oversee all front operations in front office cashiers, reception, Porterage and switchboard. 

Will also help in planning organizing and supervising functions in the aforementioned sub sections with a view of enhancing, reviewing and upgrading operating standards as detailed in the Front office SOPS

Key Responsibilities

·                     Oversees all operations in front office cashiers, reception, Porterage and switchboard. Will also help in planning organizing and superiorly functions in the aforementioned sub sections.

·                     Oversees the prompt and courteous registration of clients at the front desk

·                     Oversees the close co-ordination with housekeeping department in clearance of rooms to sell

·                     Checks and approve all sectional duty rosters

·                     Organizes and conduct training for office staff.

·                     Ensures FO statistics are compiled on a daily basis

·                     Ensures mis en plus for arrivals, Lodge residents and departure is done.

·                     Checks all GRF on arrivals.

·                     Checks all bills before being charged to city ledger

Job Specifications

·                     Minimum ‘O’ level education with at least KCSE Grade C or equivalent.

·                     Formal professional training with a Diploma front office operation from a recognized institution.

·                     Working experience of at least 3 years in hotel/lodge front office, bookings/sales desk or related hospitality/service industry; customer –oriented, sales focused.

·                     Computer proficiency (MS office suite) with experience of Fidelio Front office version 7 will be added advantage

·                     Strong oral and written communication skills combined with excellent presentation, persuasion and negotiation skills  including knowledge of a least one foreign language

·                     Be able to work on own initiative yet be part of a team

·                     Demonstrate meticulous attention to details, practical common-sense approach, applying good judgment at all times  and Good organization skills

If you believe you are the right candidate for the above positions and can demonstrate that your knowledge, skills, abilities and work experience match the criteria given, please submit your application with a detailed CV attaching copies of academic and professional certificates and testimonials, stating current position, current remunerations package, three professional referees, email and telephone to the address shown below by close of business 31/12/2017

The General Manager (KSLH), 

P.O.Box 90414-80100, 

Mombasa.

Email: vacancy@kenya-safari.co.ke