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Front-Desk Coordinator Job in Kenya

Job Title: Salon Front-Desk Coordinator

Location: 
Nairobi

Salary: 15K

Job Description: We are looking for a friendly, organized person who will be the face and voice of the salon.

We are looking for a well-spoken, well-written & well-groomed individual with a good work ethic that can function well with both our clients, staff & service providers.

Duties
·                     Greet clients professionally and courteously & checking-in guests in/out.
·                     Cash handling: Payments, banking, petty cash expense and overall accountability.
·                     Post/Record every sale in the system and manual ledger.
·                     Answering the mobile phone: calls/ sms & Whatsapp and consequently schedule appointments as per client request
·                     Ensure new client booking are assigned to the hair and beauty stylists fairly.
·                     Ensure bookings by clients do not overlap in staff schedule.
·                     Engage with customers actively seeking feedback about their service experience.
·                     Social Media Engagement: Respond to queries on any social media platforms (Salon Facebook page.
·                     Assess client needs and recommend services that they are not aware we offer.
·                     Be knowledgeable of all salon services and pricing that we offer.
·                     Ordering & monitoring Salon supplies: Nail & Barbering supplies.
·                     Monitor & check inventory on products in the retail shelf.
·                     Actively merchandise retail products and recommend to customers at the end of their service.
·                     Learn the various retail products and make recommendations to clients.
·                     Ensure the physical inventory of products in the retail shelf, record stock take figures.
·                     Awareness of the trends in the hair and nail industry.
·                     Schedule weekly staff meeting to keep abreast with issues at hand.
·                     Solve problems, seek solutions.
·                     Keep updated records of every incident within the salon.
·                     Ensure clients are offered a drink, or magazine of choice at an appropriatetime.
·                     Actively take attractive pictures at the end of services using salon phone for marketing purposes.these will be posted online to attract fan-base.
·                     Adapt to business operations and salon industry behaviour.
·                     Order supplies on time, ensure suppliers deliver correct orders.
·                     Willing to learn fast without coercion. Self-driven personality.
·                     Ensure salon hygiene standards are maintained.
·                     Manage staff attendance by synching days off / unplanned absence.
Qualifications & Skills:
·                     Sales & Marketing qualification.
·                     Previous experience in sales, customer care and administration.
·                     Experience in salon/spa environment a plus.
·                     Exhibit a "Can-Do" positive attitude
·                     Microsoft Word and Excel computer skills
·                     Basic Computer troubleshooting skills: eg running antivirus
·                     Facebook posting skills.
·                     Professional phone presence and dress code
·                     Punctuality is mandatory.

If qualified kindly send your CV to recruitment@jantakenya.comclearly indicating “saloon coordinator “on the subject line by 4th Dec 2017.

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