Jobs: Customer
Service Representatives
Location: Nairobi
Industry: BPO
Are you a student pursuing a Certificate, Diploma or a Degree in 1st or 2nd year of your study in any field?
Our client, an online dating company that operates 35 niche dating websites
based on religion, ethnicity, lifestyle and special interests is looking for
enthusiastic and self-motivated customer Service Representatives, flexible to
work on shift basis. Industry: BPO
Are you a student pursuing a Certificate, Diploma or a Degree in 1st or 2nd year of your study in any field?
The ideal candidate must have outstanding
computer skills and ready to work in a call centre.
Key Responsibilities
Key Responsibilities
·
Screening
and moderating user submitted content, answering support requests and
performing support functions.
·
Moderating
and screening written user content on Profiles
·
Moderating
and screening user submitted photos
·
Answering
Online Help Requests
·
Answering
telephone support requests
·
Processing
Testimonials (depending on language)
·
Various
support tasks assigned
Key Skills and Competences
·
Internet
and Computer literate
·
Passion
for Customer Service
·
Ability
to respond promptly to customer inquiries
·
Ability
to multitask and take up more workload when required
·
Outstanding
language skills (grammatically correct, can express things clearly)
·
Ability
to work with multiple tabs and multiple browsers efficiently in a web browser
based support system (speed and accuracy are important)
·
Very
good work ethics (is reliable, motivated, professional)
Ladies are highly encouraged to
apply.
To apply, send your CV only
to cvs@flexi-personnel.com before 15th December 2017. Clearly
indicate the exact position (Customer Service Representative) applied for and
your minimum salary expectation on the subject line.
NB: Flexi Personnel does not charge candidates for job placements.
