Assistant Accountant
(AAC-JHH)
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified candidates, to fill the following
position in their Hospital in Huruma Nairobi
Duties
·
Prepare petty cash vouchers,
processing, ledger posting and cash reconciliation.
·
Prepare, payment vouchers, cheques
for approval.
·
Supervise clerical staff, billing,
shop, ward secretary and morgue.
·
Make daily banking of billing, morgue
and shop receipts.
·
Verify purchases cash/credit for the
stores/kitchen/shop to ensure payments of the same will be in order.
·
Ensure statutory returns are filed
timely.
·
Suppliers’ payments are made timely.
·
Update MIS in conjunction with HRIO
·
Any other responsibilities as
assigned by the accountant / management
Qualifications
·
At least Secondary School Education
(KCSE).
·
CPA K
·
BCOM (Finance)
Other Competencies/Abilities/Skills
Required
·
Fully qualified accountant CPA (K) /
ACCA or its equivalent.
·
Working knowledge of accounting
systems,
·
Analytical, technical and logical
approach to problem solving
·
Excellent interpersonal, oral and
written communication skills
·
Strong report writing and
presentation skills
·
Self-motivated and quick to take
initiative
Relevant Job Experience
·
Must have worked in a similar
position for at least two years
Receptionist
(RT-JHH)
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified candidates, to fill the following
position in their Hospital in Huruma Nairobi.
Billing Clerks
(BC-JHH)
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified candidates, to fill the following
position in their Hospital in Huruma Nairobi.
This position is responsible
for ensuring that all hospital services transactions are billed and
properly captured in the HIS
Duties
·
Serve each patient efficiently with a
smile.
·
Ensure accuracy in billing and
cashiering for each patient both in and outpatient by ensuring that the charge
sheet as ratified by the medical team is adhered to on all items and
procedures.
·
Ensure that all hospital revenue is
secured by conducting cash reconciliation at the end of the day, banking the
cash and filing the banking slip.
·
Increase the insurance uptake by 10%
through talking to all cash paying clients about the available medical covers.
·
To work towards a minimum of 5
minutes processing time for each patient visiting the cash office.
·
Ensure that procedures for admission
for corporates and insurance firms are adhered to for each admission.
·
Ensure that the daily and the monthly
MIS and other related records are generated and shared with the relevant
officers
·
To ensure that all tariff structure,
consultation charges of the doctors have been updated in the system to avoid
miscalculations.
·
To receive cash and ensure
accountability of the same without any of the ordinary incidences being brought
to the attention of the accountant.
·
To ensure that before discharge,
crosscheck for approval and other required documents are in order, check if the
patient is under an insurance or corporate. Update the patient’s bill according
to the MOU with the respective corporate/ insurance and post discharge raising
the credit
·
To manage billing for all services
given at the hospital
·
To receipt and bank all the revenue
collected at the hospital
·
To process all corporate accounts and
raise the monthly invoices for approval and dispatch by the supervisor.
·
To ensure that all claims for
insurance companies are properly raised and billed as per the MOU with the
particular contract.
·
To keep the patients records
observing confidentiality
·
To courteously and timely attend to
all queries from all the clients that visits the hospital
·
To follow up on all payment due to
the hospital as per the stipulated terms and mode of payment
·
To liaise with the Matron and the
ward in-charges to ensure that accurate bills are generated for the patient
·
Produce periodic reports for revenue
with a breakdown of cash, insurances, NHIF and corporates
·
Perform any other responsibilities
assigned by management from time to time
Requirements
·
At least Secondary School Education
(KCSE).
·
KCSE with a CPA II qualification
Other Competencies/Abilities/Skills
Required
·
High levels of integrity
·
Good interpersonal skills and
communication skills
·
Basic Accounting skills
·
Must have worked in a similar
position for at least two years
Laundry Attendants
(LA-JHH)
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified candidates, to fill the following
position in their Hospital in Huruma Nairobi
This position is responsible for
ensuring all linen is washed, dried and ironed while maintaining a clean and
organized work area.
Duties
·
Sort all linens and treat stains
·
Load all laundry into washer and add
specified cleaning agents
·
Take wet, clean items and dry as
directed
·
Sort and fold or hang clean dried
items
·
Maintain inventory of all cleaning
supplies and communicate needs to Incharge
·
Maintaining all laundry equipment and
inform facilities executive as to any maintenance needs
·
Perform additional laundry services
when necessary
·
Safe storage and use of laundry
agents including correct
·
Cleaning agents used in correct
quantities for each task
·
Ensures correct storage and rotation
of clean linen
·
Inspects and identifies linen items
for replacement
·
Participates in the Infection Control
Program
·
Conducts burning of hospital waste in
the incinerator.
·
Maintain proper registers – Stock
register, movement register etc.,
·
Perform any other responsibilities assigned
by management from time to time
Qualifications
At least Secondary School Education
(KCSE).
Training in Laundry basics
Other Competencies/Abilities/Skills
Required
·
Supervisory skills and Multi tasking
·
Flexible schedule and reliable
·
Must be a fast pace worker and work
well with others
·
Must have worked in a similar
position for at least one year
Waiters
(WT-JHH)
To ensure that the food prepared in
the kitchen are delivered to staff and patients on time
Roles
·
Serving patients and staffs
·
Clearing utensils from ward and work
stations back to the kitchen for washing.
·
Ensuring cleanliness in food service
and service quality food.
·
Serving guest and hospital management
board.
·
Liaise with hospital dietician and
medical team on patients with dietary needs.
·
Any other duties which is assigned by
kitchen manager from time to time
Qualifications
·
At least Secondary School Education
(KCSE).
·
Certificate in Food and Beverage
Service
Other Competencies/Abilities/Skills
Required
·
Good logistics skills
·
Ability to handle difficult
circumstances
·
Ability to withstand stress
·
Must have worked in a similar
position for at least one year
Ward Secretary
(WS-JHH)
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified candidates, to fill the following
position in their Hospital in Huruma Nairobi
To excel patient’s satisfaction and
end to end coordination of ward processes
Duties
·
You have to start your day with in
patient audit – Physical Vs Insta count and report the discrepancies
immediately to Hospital administrator after the rounds. You have to look for
two important things
·
Patient present in Insta list but not
physically present – This means our billing team have not still closed the
patient’s bill who had already got discharged
·
Patient present in ward but not in
Insta list – This means our billing have closed the patient bill, but patient
physically not moved out of the ward
·
Since both are very critical things
and make us to suffer loss, you must report it immediately after rounds to
rectify the same
Admission protocols:
·
Cash patients (deposit model) – Must
make admission deposit before getting admitted at the wards (Admission amount
will be instructed by hospital management from time to
·
Insurance patients – Pre
authorization approval letter from concerned Insurance Company is must for
admission. File one copy in patient’s file for future reference
·
For Co pay Insurance patients you
should follow the deposit model (Total IP bill amount should not exceed
approved limits)
·
For Patients under Corporates,
Companies, Other healthcare facilities and other Institutions – LoU is
mandatory for admission
·
After Ward rounds, either staff nurse
at particular wards or Unit Incharges (Staff nurses) or CNO will communicate to
you about pre auth requests for IP investigations.
·
Co ordinate for those pre
authorizations, once approval has come then Inform concerned staff nurse or
Unit Incharges (Staff nurses) or CNO to proceed for investigations. Keep the
approval copy in patients file for future reference
·
Kindly ensure that the insurance
companies have given us both authorization referral number and approved amount
(Don’t entertain only the reference number that is prone to rejection later on)
·
Admission consent form must be
obtained from all cash patients and it should be signed by a responsible care
taker, who should ensure us that he/she is the one point of contact for the
patient and he/she will take care of all discrepancies if arise (like top up
deposit every day, pay for extra service, discharge on time and so on)
Monitoring Patients bill
·
Cash Patient – Ensure that total bill
amount doesn’t exceed the deposit amount. If exceeds, then tell patient’s care
taker to top up or else bring it to Medical administrator or Hospital
administrator to take decision of discharging the patient immediately. If
Patient demands that it is late evening or some other reasons then we shall
demand them to pay one day bed charges, if not we will make them to wait at the
reception for their care takers to come and take them home
·
Credit Patient: Bill amount should
not exceed daily approved limit. Remember the exceptional scenario, that the
day bill limit might exceeds when we have done special investigations like CT
scan, USG, ECHO etc and during surgeries. But make sure that these special
investigations and surgery has been approved (both approved amount and referral
number are mandatory). Also bring it to Medical administrator and Hospital
administrator’s knowledge that if Patient stay beyond prescribed day limit. We
will take decision of either to continue the treatment or to discharge the
patient based on the approval of long stay notification approval from concerned
insurance companies/corporates/other institutions. This is mandatory and we
cannot keep treating patients if we have not been paid for the same.
·
Planned discharges – After everyday
ward rounds by Medical administrator and team, take a list of planned
discharges from CNO and plan their discharge process well in advance
·
Check the service entry deficiencies
randomly – Go to every ward and randomly draw a file and check whether our
staff nurses have entered all the services been given to patient, consumables
used, drugs indented to pharmacy and so on. Gaps must be reported to CNO and
Medical administrator immediately. They will instruct staff nurses to fill the
gaps.
Handling discharge process
·
When a patient is announced for
discharge, then check the file for, any service delivered but not billed in
Insta
·
Check excess medicines been returned
to pharmacy and discharge medicines been intended
·
Forward the file to billing
department
·
Maintain the report and follow for
the individual outstanding post discharge. Present data for the same as and
when required. Escalate and recommend cases for waivers/ resolution to the
management for settling the cases
·
Recommend cases pre or post discharge
for waiver if some error is found in billing or related to any information flow
from various related departments
·
Coordinate with various consultants
for all inpatients billing related services and be one point of contact for
them for their queries related the patient’s bills and their shares
·
Billing department must recheck whether
all the services delivered been billed and will close the patient’s bill
immediately
·
Now it is your responsibility to
check whether the patient is physically out of the ward. This should happen
within one hour after you have sent the patient file for closure to billing
department. If it doesn’t happen call our security incharge for the help.
·
You can make use of ward assistants
for all kind of internal movements like bring file for audit from wards, take
file to billing department, bring the printouts for you and so on. If they
refuse to oblige to you then the same should be reported to CNO. If not
rectified then directly report to hospital administrator
·
Always have two copies of documents
(Pre auth, LoU etc) file one in Patient’s file and other for your document
·
Organize all kind of documents
properly and in separate files
·
Any other job as assigned by
management from time to time
Qualifications
·
At least Secondary School Education
(KCSE)
·
CPA II
Other Competencies/Abilities/Skills
Required
·
Knowledge in Patient Management
·
Knowledge in Insurance Process
·
Self-motivated and quick to take
initiative
·
Must have worked in a similar
position for at least two years
Procurement Officer
(PO-JHH)
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified
This position is responsible for
ensuring all Hospital supplies and procurement needs are effectively met
candidates, to fill the following position in their Hospital in Huruma Nairobi
Duties
·
Responsible for the overall
management of inventories of all stores and sub stores.
·
Ensure that proper procurement
processes are known, clear and adhered to in the unit.
·
Responsible for maintaining
inventories at the levels set by the management ensuring that there is no
overstocking or stock outs.
·
To establish reorder levels for all
stocked goods.
·
To ensure that no goods expire
without being detected and returned to the vendors.
·
Responsible for proper receipt of
material as per the terms and conditions of the purchase orders.
·
Responsible for timely processing of
all invoices for the material received.
·
Responsible for issuing to all staff
and respective departments, ensuring complete customer and staff satisfaction.
·
To ensure that purchase requisitions
are raised in time so that the material can be procured at the right time.
·
Responsible for the stocks of all
consignment items, maintaining records of their receipt, issue, consumption
details and processing of internal requisition, Local Purchase Orders and
invoices.
·
To organize physical stock
verification in all stores at the stipulated time periods to ensure that
inventory is equal to physical inventories.
·
To generate MIS reports about the
performance of each department and communicate to the reporting officer
regarding the same.
·
To formulate and implement
departmental standard operating protocols, policies and procedures.
·
Responsible for purchase of
operational supplies and various servicesinaccordance with the established
specifications andindustry / statutory norms, without compromising on
price, quality, delivery timelines and payment conditions.
·
Performing to the budgets and meeting
all deadlines.
·
Provide and seek necessary technical
information with regard to product sourcing, vendors and possible substitutes
so that they can make informed decisions for value added purchases.
·
Prepare request for proposals,
request for quotations and purchase orders for material procurement in a
scheduled and prioritized manner.
·
Evaluate and maintain the approved
list of suppliers and vendors for procurement.
·
Liaise with suppliers/logistics dept.
for all shipments and coordinate with end user departments for timely flow of
information for planning the operations accordingly.
·
Maintain pricing records and cost
analysis for current future strategies.
·
Payment follow up schedule to ensure
timely payments to suppliers, detect for not meeting the service standards
(delay), and effectively manage/ reduce procurement cycle time and procurement
costs.
·
Development and implementation of new
procedures for reducing the turnaround time for procurement.
·
Ensuring to complete quality
documentation through the team members (soft and hard copies) for procurement
of materials.
·
Develop and build contactsinthe local
markets and as well out-side the region.
·
Develop and maintain effective &
productive working relationships with key business managers across the
organization as well as suppliers/vendors.
·
Liaison between company and peer
organizations, communicating various issues and troubleshooting and resolving
problems.
·
Ensure all procedures, policies and
shortage awareness is thoroughly understood by subordinates.
·
Manage teams with clearly defined
objectives to produce outstanding results.
·
Any other job advised by Hospital
administrator from time to time
Qualifications
·
At least Secondary School Education
(KCSE).
·
Degree/ Diploma in Supply chain
management /Procurement
Other Competencies/Abilities/Skills
Required
·
Supervisory skills
·
Excellent negotiation skills
·
Analytical skills
·
High levels of integrity and
confidentiality
·
Must have worked in a similar
position for at least three years
ICT Assistant
(ITA-JHH)
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified candidates, to fill the following
position in their Hospital in Huruma Nairobi
This position is responsible
for ensuring all software, hardware and networking system pertaining to
the department are efficiently supporting to the core functions of the hospital
Duties
·
Complete in charge of the hospital
information and communication system (Hardware, software and networking).
·
To keep the ICT expenses within the
budget, ICT budget has to be spent judiciously.
·
Making the existing HIS user friendly
by constantly upgrading the options with the help of HMS support team. All user
end requisition must be considered
·
Finalizing the ICT hardware
requirements of all the departments, providing only the necessary requirements.
·
Interacting with all the ICT vendors,
when it comes to ICT procurement, getting best price from minimum 3 – 4
different vendors for comparison. Submit the vendor details and pricing
information to the purchase department to finalize.
·
To keep the data, mail and internet
servers 99% uptime, maintain the data confidentially.
·
Plan for a dedicated ICT Internal
service call desk (extension number), and provide effective and quick service
backup to all the support calls at anytime for uninterrupted service to the
customers and employees.
·
To design and support daily financial
and MIS report to the management.
·
Providing complete technical support for
all the activities of the institution like speciality camps, SMS campaign,
billing, bulk email campaign and all other activities.
·
Schedule the periodical preventive
maintenance of all the hardware peripherals.
·
Regular backup of the data base of
the entire institution.
·
Providing support to the satellite
centers and responsible for the present and upcoming satellite centers of the
institution.
·
Retrieve confidential data whenever
demanded by the management
·
Giving Insta orientation to newly
joined staffs and create official maid id for them
·
Prepare training schedule and
regularly train all staff members to be updated on INSTA
·
Bring effectiveness in internal
communication
·
Involve in cost cutting measures and
process streamlining
·
Update services/pricelist from time
to time
·
Maintain and ensure data privacy
·
Periodical training to staffs on
updates
·
Coordinate with all department of the
hospital and address their ICT related concern
·
Should oblige to management if
additional responsibilities are given from time to time
Qualifications
·
At least Secondary School Education
(KCSE).
·
Degree/Diploma in Information or
Computer Technology
·
Training in hardware and networking
Other Competencies/Abilities/Skills
Required
·
High levels of integrity
·
Good interpersonal skills and communication
skills
·
Basic Accounting skills
·
Must have worked in a similar
position for at least two years
Marketing Executive
(ME-JHH)
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified candidates, to fill the following
position in their Hospital in Huruma Nairobi
To improve the patient flow and
revenue of the hospital by effectively market the hospital services
Duties
·
Handling sales and marketing team of
the assigned units
·
Supervising the team members
·
Consolidate team’s report and
present to Hospital administrator weekly and monthly
·
Monitor the day-to-day operations of
the sales & marketing team so that business and sales practices are
conducted with great professionalism and integrity and comply with the Code of
Conduct, company policies and ethical standards, and local, regional and
national law, regulations and guidelines
·
Have to focus on three major segments
Referral, Corporate and Outreach
·
Set specific targets and action plans
for each category. Design a marketing strategy that will deliver measurable
time bound results and should be approved by Hospital administrator
·
Review and rework on strategies and
action plans as and when required
·
Must be aware of competitors and
strategies, action plans must be devised in a way to have competitive advantage
·
Always thrive for new business
partners and maintain cordial relationship with existing business partners
·
There must be two types of
targets Volume and Revenue and it should be plotted for all three
major segments
·
Have frequent meeting with team
members to achieve targets
·
Training and motivating the overall
sales and marketing team
·
Design and implement a sales training
curriculum to support the strategy, including new hire training, product and
disease state information, selling skills and other skill development programs,
and compliance training related to promotional practices.
·
Always be proactive
·
Discuss opportunities and threats
with Hospital administrator as when required
·
Responsible for brand promotion
through media, PR, communication, outdoor campaign and other activities
·
Have to effectively position Jumuia
Hospitals as preferred healthcare services provider of the western region of
Kenya
·
Conceptualize new initiatives for
increasing sales and top of mind recall amongst potential patients/customers
and to leverage the Brand
·
Identify new markets; new
engagements, new specialties and ways to drive future business
·
Manage the profitability of the unit
by ensuring marketing spends are commensurate with the turnover achieved
·
Develop and manage the fiscal budget
related to sales activities. Develop and execute plans within allocated budget.
Ensure expenses remain within budgetary guidelines
·
Gather information related to sales
& marketing best practices in the healthcare industry and incorporates into
sales & marketing training strategies and programs at the hospital
·
Plan, design and update marketing
materials based on the then marketing trends
·
Appraise team’s performance and
facilitate team engagement activities
·
create database for all the three
categories and keep updating
·
Focus on Digital marketing, Social
media and other mean
·
Ensure outstanding are collected in
time (Insurance & Corporate clients)
·
Any other responsibilities assigned
by hospital administrator from time to time
Referral Marketing:
·
Bringing more consultants
(specialists and super specialists) into the system
·
Make leading practitioners in and
around our neighborhood to have their consultation or to refer or to do
surgeries / procedures in our hospitals
·
Partnering with healthcare
institutions and other referrals centers for business generations and
developments – conduct periodical camps, market our facilities which they does
not have etc
·
Organizing CME programs and other
gatherings to promote our facilities to consultants
Corporate Marketing:
·
Partnering with institutions and
Insurance companies for business generations and developments
·
Institution includes private sectors,
government sectors, schools, banks etc
·
Implementation of marketing
strategies like health awareness lectures, health screening camps, health
shows, value added services and efforts to position the brand, as the preferred
healthcare services provider.
·
Participating in the CSR activities
of our customers, by the way of organizing health camps and other activities.
·
Partner with the corporate marketing
teams and sales team to develop the sales strategy for the hospital in order to
achieve the revenue targets
·
Directly responsible for the growth
of credit business
Outreach Marketing:
·
Conceptualize and implement various
direct sales initiatives to reach customers directly
·
Develop good rapport with church
leaders, community leaders, self help groups
·
Gaining knowledge about people
gathering in mass like market day, funeral and so on
Requirements
·
At least Secondary School Education
(KCSE).
·
Degree in Marketing/
·
Degree in administration
Other Competencies/Abilities/Skills
Required
·
Liaise with various categories of
people
·
Strong negotiation skills
·
Analytical, technical and logical
approach to problem solving
·
Excellent interpersonal, oral and
written communication skills
·
Strong report writing and
presentation skills
·
Self-motivated and quick to take
initiative
·
Must have worked in a similar
position for at least three year
HR Officer
(HRO-JHH)
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified candidates, to fill the following
position in their Hospital in Huruma Nairobi.
Maintains and enhances the
organization’s human resource functions by planning, implementing, and
evaluating employee relations and human resources policies, programs, and
practices
Roles
Recruitment & Joining
·
As per the Manpower Plan, ensure
recruitment of the required number of manpower as per the requisition received
in a timely and cost effective manner.
·
Oversee the implementation of the
entire recruitment process, which includes short listing applications,
conducting interview at the initial level and coordinating interview for final
selection. The process also includes dealing with various types of recruitment
sources such as Job Portals, Placement Agencies and Newspapers.
·
Timely release of list of all open
positions at the unit to all employees for inviting internal applications as
well as referrals from outside.
·
Ensure building & up keep of In
house data bank of medical as well as non-medical profiles.
·
Issue the letter of intent to
selected candidates; get the pre-employment medical check-up done for the
prospective employee (only if required).
·
Complete all the joining formalities
of the new employees in a timely and accurate manner.
·
Coordinate with the Bank, for opening
of Bank Account of the new employees.
Salary Administration
·
Oversee the smooth, accurate and
timely processing of salary credits for all employees.
·
Oversee the preparation of salary
inputs based upon attendance records.
·
Co-ordinate with Accounts and Finance
Department for timely salary processing.
Full and Final Settlement
·
Initiate the full and final process
for all exits and act as an integral part of the Full and Final Settlement vide
preparing full and final inputs of all resignees (on rolls, retainers, and
transfer cases).
·
Coordinate with Finance Department /
Head office for fast clearance and smooth exits.
·
Oversee the preparation and issuance
of letters like warning, termination, resignation acceptance, experience.
Review and monitor the IR climate of the hospital unit and take corrective
action as necessary
·
Maintain discipline in the
organization’s working. Take up disciplinary action in situations where
required.
·
Organize events, occasions and
celebrations at the hospital in terms of planning for the events, getting
budgetary approval and organizing the same.
·
Prepare and release timely
organizational announcement for new employees.
·
Conduct employee grievance resolution
sessions on a periodic basis an ensure that all employee issues are resolved in
a timely and satisfactory manner.
Training
·
Plan, Co-ordinate and Deliver the
Induction program for new employees
·
Prepare, propose, circulate and
implement the Training calendar. Monitor the compliance to the calendar by all
departments and escalate any deviations to the same
·
Develop various training modules and
delivery of those to different sections of employees
·
Plan and Co-ordinate various training
programs to different sections of employees
·
Identify training needs of employees
by various methodologies
·
Process papers and co-ordinate for
external training programs, conventions and conferences
·
Oversee the training/summer
placement/internships/projects undertaken by students from various professional
colleges
·
Maintain training records and MIS for
top management
·
Monitor compliance to the annual
training budget
Performance Appraisal Management /
Grievance
·
Collect award/recognition inputs from
the heads for processing.
·
Review and/or process performance
management/appraisal forms
·
Maintain performance
management/appraisal records (e.g., performance appraisal, awards).
·
Assist in maintaining ongoing and
completed employee relations case files and/or databases.
·
Assist in collecting and documenting
straightforward complaint and investigation information.
·
Assist with preparing documentation
during the grievance process.
·
Maintain detailed records of ongoing
negotiations and/or communications.
·
Respond to simple and/or routine
inquiries about the performance management/appraisal system or program.
·
Review, track and distribute
non-monetary awards to employees.
·
Resolve problems related to a complex
employee leave case, involving a combination of leave without pay, sick leave,
and holidays.
·
Explain rules and procedures to
employees and managers to help them understand grievance and appeals rights and
responsibilities.
·
Provide managers with standard steps
they can take to correct employee conduct or performance issues.
·
Recommends steps for grievance
resolution and provides technical advice on the process.
Others
·
Oversee the preparation of different
kinds of MIS Reports on weekly, fortnightly and monthly basis.
·
Proactively seek guidance from Head
on any issue which pertains to the HR Climate of the unit
·
Oversee HR related grievance
handling, disciplinary actions and query handling letters to employees
·
Any other job assigned by Hospital
administrator from time to time
Requirements
·
At least Secondary School Education
(KCSE).
·
Degree in Human Resources Management
Other Competencies/Abilities/Skills
Required
·
Ability to work independently, under
pressure while at the same time adhering to strict deadlines.
·
Excellent interpersonal and
communication skills.
·
Computer literacy
·
Must have worked in a similar
position for at least three years
Accountant
(AC-JHH)
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified candidates, to fill the following
position in their Hospital in Huruma Nairobi
To provide and promote financial
accountability, efficiency and effectiveness of the hospital
Duties
·
Have good control over receivables –
Outpatient collection, Inpatient collection, Morgue collection and Shop
collection
·
Control on cash and credit business
·
Bank the daily cash collected
·
Credit sales follow up to done
promptly
·
Monitor all services are billed
·
Monitor, prevent and control any
revenue leakage in the system
·
Audit all inpatient bills to ensure
all services are billed correctly
·
Make surprise audit to cash involving
departments like Radiology, Lab, Pharmacy, Wards, Morgue, Shop, Stores
·
Periodical audit on all revenue comes
in and all expenses goes out
·
Manage petty cash with due care
·
Petty cash should not be taken from
day to day collection
·
Pay vendors on time and prioritize
the payment based on criticality
·
All financial transactions must be
recorded in Insta, Tally
·
Generate necessary reports as and
when requested by the management
·
Guide and manage departments under
you efficiently and effectively
·
Wise financial planning must be done
for effective and efficient management of the hospital
·
Follow with credit business partners
like Insurance and corporates for prompt payment
·
Reconcile bill raised and payment
received
·
Make internal audit plan for all
departments involve in financial transactions
·
Monitor the general functions of the
department on a daily basis to ensure that the process and protocols are being
adhered by in the department related to billing and payment collections.
·
Oversee the discharge process and
take all necessary steps to minimize errors in billing during the discharge
process
·
Roaster Management – Ensure that all
shift responsibilities of Billing assistants are met and proper management of
leave’s and duties of staff is done at all the branches that you are
responsible
·
Escalate matters related to various
departments to respective HOD’s for ensuring smooth and trouble free services
to the patients and their attendants
·
Maintain the report and follow for
the individual outstanding post discharge. Present data for the same as and
when required. Escalate and recommend cases for waivers/ resolution to the
management for settling the cases
·
Recommend cases pre or post discharge
for waiver if some error is found in billing or related to any information flow
from various related departments
·
Initiate and recommend service
recovery from staff for any careless error resulting into revenue loss post
discussion and approval from the reporting head.
·
Ensure that adequate desk resources
and technical support is available to the billing office
·
Initiate and recommend cases for
recovery against credit bills related to staff
·
Calculate waivers for staff cases as
per the company policy and process HR approval notes
·
Develop and Maintain a good
relationship with the consultants and customers
·
Coordinate with various consultants
for all inpatients billing related services and be one point of contact for
them for their queries related the patient’s bills and their shares.
·
Ensure follow up and redressal of all
possible internal and external customer grievances
·
Improvise on processes and protocols
for providing better service
·
Prepare MIS reports and communicate
the same to the management related to billing and collection.
·
Ensure that adequate desk resources
and technical support is available to the billing office
·
Work out process and protocols across
various departments for ensuring functioning as an integrated system
·
Take active interest in the
performance management and development of all team members. Appraise employee
performance and facilitate team engagement activities
·
Update staff regularly for any
changes in the department related processes and protocols, take updates from
staff for problems being faced by them
·
Liaison with various corporate and
government departments with regard to solving queries raised by them and
coordinate cases for VIP patients
·
Prepare and analyze the monthly
financial information and MIS.
·
Verifying, updating and timely
generation of the MIS to help senior management take informed decisions.
·
Assist the financial head in
preparation of the annual budget and financial forecasting.
·
Monitor all capital expenditures
against the annual budget and work towards effective cost control while
adhering to the departmental vision.
·
Present budget comparisons against
the actual on regular basis and highlight any deviation found to the reporting
authority.
·
Monitors cost and profit performance
of all departments regularly and suggests corrective action wherever needed.
·
Provide for timely payment to the
vendors as per the purchase order.
·
Carry out daily banking activities
including L/C documentation.
·
Conduct departmental audits on
regular basis to ensure that all the processes and documentation is in place.
·
Interface with the external and
internal statutory auditors.
·
Periodically review the state of
various contracts and their renewal.
·
Identify and implement initiatives
for better cost management on a regular basis
·
Supervise the assessment proceedings
with income tax, VAT and service tax authorities.
·
Any other official duty assigned by
the hospital administrator
Qualifications
·
At least Secondary School Education
(KCSE).
·
CPA K
·
BCOM (Finance)
Other Competencies/Abilities/Skills
Required
·
Master’s Degree in a business related
discipline
·
Fully qualified accountant CPA (K) /
ACCA or its equivalent.
·
Over 4 years’ experience in a Senior
Accountant position
·
Working knowledge of accounting
systems,
·
Analytical, technical and logical
approach to problem solving
·
Excellent interpersonal, oral and
written communication skills
·
Strong report writing and
presentation skills
·
Self-motivated and quick to take
initiative
·
Must have worked in a similar
position for at least three years
Hospital Administrator
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified candidates, to fill the following
position in their Hospital in Huruma Nairobi
To ensure that the strategic,
business objectives and values are put into practice
Roles
·
To develop and implement standard
operating systems (SOPs) for all the departments under operations.
·
Responsible for implementing and
achieving the hospital and departmental policies, objectives and operational
procedures through department Heads.
·
Review, monitor, and revise policies
and procedures in coordination with the management.
·
To develop business plans and specify
individual staff target to pave way for achieving the overall departmental
objectives and targets.
·
To develop key operational metrics to
improve the efficiency and turnaround time.
·
To anticipate bottlenecks in the
departmental operations and put in place back-up plans.
·
To religiously work on cost control,
without compromising on service and quality.
·
Ensure that regular meetings are held
with the concerned consultants, functional heads and staffs to review the daily
functioning of the hospital and obtain feedbacks and put necessary corrective
strategies in the action plan.
·
To build strong employee / patient /
hospital / doctor relationship.
·
Ensure that the service offered far
exceeds the guest’s expectations.
·
Overall responsible for patient /
attender satisfaction across the assigned verticals and ensure that all guests
complaints are handled promptly and effectively.
·
To be responsible in managing all
medico legal cases in coordination with the medical administrator / CEO / Board
of Directors.
·
To always keep the management
informed of key issues and implement their feedback.
·
To ensure smooth day to day
functioning of the department / verticals assigned.
·
Responsible for ensuring the
availability of sufficient health care staff to carry out the administrative tasks
efficiently and effectively.
·
Responsible to supervise the staffs,
maintain discipline and appraise their performance from time to time in
coordination with HR.
·
Ensure maintenance of highest
standards of hygiene and cleanliness.
·
Maintain an efficient patient
feedback and response system to gather feedback and respond to problems in a
timely manner.
·
Monitor the performance of the
hospital in terms of revenue & profitability against targets and take
corrective steps as required.
·
Undertake cost optimization
initiatives such as reducing the usage of consumables, monitoring fixed costs,
variable costs, overheads etc.
·
Oversee duty rosters in order to
ensure effective utilization of manpower.
·
Manage the outsourced staff and
ensure efficient running of the hospital.
·
Develop and implement systems,
policies, protocols for smooth functioning.
·
Strategic management and decision
making of the region for increase in the patient flow, revenue of the centre
and satisfaction of the patients.
·
Data management, analysis, interpretations
and develop strategies for up lifting and reporting the same to the CEO / Board
of directors.
·
Supportive for projects, facilities,
maintenance, finance and accounts, purchase, marketing etc.
·
Corporate relations – TPA /insurance
and corporate patient care and payment follow-up.
·
Hold responsibility for
service-quality standards and adherence to budgetary restrictions of security,
housekeeping, food & beverages, engineering, hospital support services,
patient care services and ancillary business services.
·
Act as custodian of all government
and statutory compliances for non-medical services.
·
Short-list, train, schedule and
motivate all manpower (including contracted) for all non-clinical departments
(that come under incumbent’s direct purview) and get maximum output with
respect to time and service standards.
·
Maintain good rapport with the
community, church leaders and other important person in and around vicinity in
order to run the hospital functions smoothly.
·
Any other job advised by CEO/Board of
Directors from time to time
Requirements
·
At least Secondary School Education
(KCSE).
·
Degree in Hospital Management
Other Competencies/Abilities/Skills
Required
·
Knowledge in Financial Management
·
Knowledge in Marketing Skills
·
Leadership skills a must
·
Self-motivated and quick to take
initiative
·
Must have worked in a similar
position for at least three years
Patient Attendants
(PA-JHH)
Jumuia Hospitals Ltd. a group of
hospitals providing both primary and secondary health care services and a
subsidiary of the National Council of Churches of Kenya, invites applications
from interested and suitably qualified candidates, to fill the following
position in their Hospital in Huruma Nairobi
General Responsibilities
·
Ensuring that the hospital is clean
·
Ensuring the clients have a memorable
experience through proper, timely information and good customer care.
·
Ensuring client’s hospitality needs (
room and board) are carried out at very high standards
·
Observe very high hygiene standards
to prevent contamination and infections
Duties
·
Clean the areas specifically assigned
as per the cleaning SOPs and schedule
·
Clean the linen as per schedule
(curtains and mosquito nets)
·
Dust the beds and lockers and keep
the ward clean, neat and sanitized
·
Ensure that the bathrooms are clean,
patient bathing details are provided for.
·
Serve the clients food and clean
their utensils ensuring professionalism and hygiene.
Qualifications
·
At least Secondary School Education
(KCSE).
·
In house training from any reputable
Organization
·
Training in Nursing Aid an added
advantage
Other Competencies/Abilities/Skills
Required
·
Good logistics skills
·
Ability to handle difficult
circumstance
·
Ability to withstand stress
·
Must have worked in a similar
position for at least one year
How to Apply
Qualified and interested candidates
should download the NCCK Job Application Form(Click Here to Download). Candidates are advised to
STRICTLY send the application form ONLY, duly filled in PDF format to recruitment@jumuiahospitals.org indicating job reference number in the email subject line.
The application forms to be received
not later than 12.00 noon on 5th December 2017. Only
short listed candidates will be contacted. Please indicate the position and Job
Ref Number you are applying for in the subject line of the email.