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NGO Jobs in Kenya - NCCK (19 Vacancies)

Assistant Accountant
(AAC-JHH)
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified candidates, to fill the following position in their Hospital in Huruma Nairobi
To provide and promote financial accountability, efficiency and effectiveness of the hospital by assisting the Accountant

Duties                                    

·         Prepare petty cash vouchers, processing, ledger posting and cash reconciliation.
·         Prepare, payment vouchers, cheques for approval.
·         Supervise clerical staff, billing, shop, ward secretary and morgue.
·         Make daily banking of billing, morgue and shop receipts.
·         Verify purchases cash/credit for the stores/kitchen/shop to ensure payments of the same will be in order.
·         Ensure statutory returns are filed timely.
·         Suppliers’ payments are made timely.
·         Update MIS in conjunction with HRIO
·         Any other responsibilities as assigned by the accountant / management

Qualifications

·         At least Secondary School Education (KCSE).
·         CPA K
·         BCOM (Finance)
Other Competencies/Abilities/Skills Required
·         Fully qualified accountant CPA (K) / ACCA or its equivalent.
·         Working knowledge of accounting systems,
·         Analytical, technical and logical approach to problem solving
·         Excellent interpersonal, oral and written communication skills
·         Strong report writing and presentation skills
·         Self-motivated and quick to take initiative
Relevant Job Experience
·         Must have worked in a similar position for at least two years


Receptionist
(RT-JHH)
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified candidates, to fill the following position in their Hospital in Huruma Nairobi.

Billing Clerks 
(BC-JHH)
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified candidates, to fill the following position in their Hospital in Huruma Nairobi.
This position is responsible for ensuring that all hospital services transactions are billed and properly captured in the HIS

Duties

·         Serve each patient efficiently with a smile.
·         Ensure accuracy in billing and cashiering for each patient both in and outpatient by ensuring that the charge sheet as ratified by the medical team is adhered to on all items and procedures.
·         Ensure that all hospital revenue is secured by conducting cash reconciliation at the end of the day, banking the cash and filing the banking slip.
·         Increase the insurance uptake by 10% through talking to all cash paying clients about the available medical covers.
·         To work towards a minimum of 5 minutes processing time for each patient visiting the cash office.
·         Ensure that procedures for admission for corporates and insurance firms are adhered to for each admission.
·         Ensure that the daily and the monthly MIS and other related records are generated and shared with the relevant officers
·         To ensure that all tariff structure, consultation charges of the doctors have been updated in the system to avoid miscalculations.
·         To receive cash and ensure accountability of the same without any of the ordinary incidences being brought to the attention of the accountant.
·         To ensure that before discharge, crosscheck for approval and other required documents are in order, check if the patient is under an insurance or corporate. Update the patient’s bill according to the MOU with the respective corporate/ insurance and post discharge raising the credit
·         To manage billing for all services given at the hospital
·         To receipt and bank all the revenue collected at the hospital
·         To process all corporate accounts and raise the monthly invoices for approval and dispatch by the supervisor.
·         To ensure that all claims for insurance companies are properly raised and billed as per the MOU with the particular contract.
·         To keep the patients records observing confidentiality
·         To courteously and timely attend to all queries from all the clients that visits the hospital
·         To follow up on all payment due to the hospital as per the stipulated terms and mode of payment
·         To liaise with the Matron and the ward in-charges to ensure that accurate bills are generated for the patient
·         Produce periodic reports for revenue with a breakdown of cash, insurances, NHIF and corporates
·         Perform any other responsibilities assigned by management from time to time

Requirements

·         At least Secondary School Education (KCSE).
·         KCSE with a CPA II qualification
Other Competencies/Abilities/Skills Required
·         High levels of integrity
·         Good interpersonal skills and communication skills
·         Basic Accounting skills
·         Must have worked in a similar position for at least two years

Laundry Attendants
(LA-JHH)
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified candidates, to fill the following position in their Hospital in Huruma Nairobi
This position is responsible for ensuring all linen is washed, dried and ironed while maintaining a clean and organized work area.

Duties

·         Sort all linens and treat stains
·         Load all laundry into washer and add specified cleaning agents
·         Take wet, clean items and dry as directed
·         Sort and fold or hang clean dried items
·         Maintain inventory of all cleaning supplies and communicate needs to Incharge
·         Maintaining all laundry equipment and inform facilities executive as to any maintenance needs
·         Perform additional laundry services when necessary
·         Safe storage and use of laundry agents including correct
·         Cleaning agents used in correct quantities for each task
·         Ensures correct storage and rotation of clean linen
·         Inspects and identifies linen items for replacement
·         Participates in the Infection Control Program
·         Conducts burning of hospital waste in the incinerator.
·         Maintain proper registers – Stock register, movement register etc.,
·         Perform any other responsibilities assigned by management from time to time

Qualifications

At least Secondary School Education (KCSE).
Training in Laundry basics
Other Competencies/Abilities/Skills Required
·         Supervisory skills and Multi tasking
·         Flexible schedule and reliable
·         Must be a fast pace worker and work well with others
·         Must have worked in a similar position for at least one year


Waiters

(WT-JHH)
To ensure that the food prepared in the kitchen are delivered to staff and patients on time

Roles

·         Serving patients and staffs
·         Clearing utensils from ward and work stations back to the kitchen for washing.
·         Ensuring cleanliness in food service and service quality food.
·         Serving guest and hospital management board.
·         Liaise with hospital dietician and medical team on patients with dietary needs.
·         Any other duties which is assigned by kitchen manager from time to time

Qualifications

·         At least Secondary School Education (KCSE).
·         Certificate in Food and Beverage Service
Other Competencies/Abilities/Skills Required
·         Good logistics skills
·         Ability to handle difficult circumstances
·         Ability to withstand stress
·         Must have worked in a similar position for at least one year

Ward Secretary
(WS-JHH)
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified candidates, to fill the following position in their Hospital in Huruma Nairobi
To excel patient’s satisfaction and end to end coordination of ward processes

 Duties

·         You have to start your day with in patient audit – Physical Vs Insta count and report the discrepancies immediately to Hospital administrator after the rounds. You have to look for two important things
·         Patient present in Insta list but not physically present – This means our billing team have not still closed the patient’s bill who had already got discharged
·         Patient present in ward but not in Insta list – This means our billing have closed the patient bill, but patient physically not moved out of the ward
·         Since both are very critical things and make us to suffer loss, you must report it immediately after rounds to rectify the same
Admission protocols:
·         Cash patients (deposit model) – Must make admission deposit before getting admitted at the wards (Admission amount will be instructed by hospital management from time to
·         Insurance patients – Pre authorization approval letter from concerned Insurance Company is must for admission. File one copy in patient’s file for future reference
·         For Co pay Insurance patients you should follow the deposit model (Total IP bill amount should not exceed approved limits)
·         For Patients under Corporates, Companies, Other healthcare facilities and other Institutions – LoU is mandatory for admission
·         After Ward rounds, either staff nurse at particular wards or Unit Incharges (Staff nurses) or CNO will communicate to you about pre auth requests for IP investigations.
·         Co ordinate for those pre authorizations, once approval has come then Inform concerned staff nurse or Unit Incharges (Staff nurses) or CNO to proceed for investigations. Keep the approval copy in patients file for future reference
·         Kindly ensure that the insurance companies have given us both authorization referral number and approved amount (Don’t entertain only the reference number that is prone to rejection later on)
·         Admission consent form must be obtained from all cash patients and it should be signed by a responsible care taker, who should ensure us that he/she is the one point of contact for the patient and he/she will take care of all discrepancies if arise (like top up deposit every day, pay for extra service, discharge on time and so on)
Monitoring Patients bill
·         Cash Patient – Ensure that total bill amount doesn’t exceed the deposit amount. If exceeds, then tell patient’s care taker to top up or else bring it to Medical administrator or Hospital administrator to take decision of discharging the patient immediately. If Patient demands that it is late evening or some other reasons then we shall demand them to pay one day bed charges, if not we will make them to wait at the reception for their care takers to come and take them home
·         Credit Patient: Bill amount should not exceed daily approved limit. Remember the exceptional scenario, that the day bill limit might exceeds when we have done special investigations like CT scan, USG, ECHO etc and during surgeries. But make sure that these special investigations and surgery has been approved (both approved amount and referral number are mandatory). Also bring it to Medical administrator and Hospital administrator’s knowledge that if Patient stay beyond prescribed day limit. We will take decision of either to continue the treatment or to discharge the patient based on the approval of long stay notification approval from concerned insurance companies/corporates/other institutions. This is mandatory and we cannot keep treating patients if we have not been paid for the same.
·         Planned discharges – After everyday ward rounds by Medical administrator and team, take a list of planned discharges from CNO and plan their discharge process well in advance
·         Check the service entry deficiencies randomly – Go to every ward and randomly draw a file and check whether our staff nurses have entered all the services been given to patient, consumables used, drugs indented to pharmacy and so on. Gaps must be reported to CNO and Medical administrator immediately. They will instruct staff nurses to fill the gaps.
Handling discharge process
·         When a patient is announced for discharge, then check the file for, any service delivered but not billed in Insta
·         Check excess medicines been returned to pharmacy and discharge medicines been intended
·         Forward the file to billing department
·         Maintain the report and follow for the individual outstanding post discharge. Present data for the same as and when required. Escalate and recommend cases for waivers/ resolution to the management for settling the cases
·         Recommend cases pre or post discharge for waiver if some error is found in billing or related to any information flow from various related departments
·         Coordinate with various consultants for all inpatients billing related services and be one point of contact for them for their queries related the patient’s bills and their shares
·         Billing department must recheck whether all the services delivered been billed and will close the patient’s bill immediately
·         Now it is your responsibility to check whether the patient is physically out of the ward. This should happen within one hour after you have sent the patient file for closure to billing department. If it doesn’t happen call our security incharge for the help.
·         You can make use of ward assistants for all kind of internal movements like bring file for audit from wards, take file to billing department, bring the printouts for you and so on. If they refuse to oblige to you then the same should be reported to CNO. If not rectified then directly report to hospital administrator
·         Always have two copies of documents (Pre auth, LoU etc) file one in Patient’s file and other for your document
·         Organize all kind of documents properly and in separate files
·         Any other job as assigned by management from time to time

Qualifications

·         At least Secondary School Education (KCSE)
·         CPA II
Other Competencies/Abilities/Skills Required
·         Knowledge in Patient Management
·         Knowledge in Insurance Process
·         Self-motivated and quick to take initiative
·         Must have worked in a similar position for at least two years

Procurement Officer
(PO-JHH)
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified
This position is responsible for ensuring all Hospital supplies and procurement needs are effectively met candidates, to fill the following position in their Hospital in Huruma Nairobi

Duties

·         Responsible for the overall management of inventories of all stores and sub stores.
·         Ensure that proper procurement processes are known, clear and adhered to in the unit.
·         Responsible for maintaining inventories at the levels set by the management ensuring that there is no overstocking or stock outs.
·         To establish reorder levels for all stocked goods.
·         To ensure that no goods expire without being detected and returned to the vendors.
·         Responsible for proper receipt of material as per the terms and conditions of the purchase orders.
·         Responsible for timely processing of all invoices for the material received.
·         Responsible for issuing to all staff and respective departments, ensuring complete customer and staff satisfaction.
·         To ensure that purchase requisitions are raised in time so that the material can be procured at the right time.
·         Responsible for the stocks of all consignment items, maintaining records of their receipt, issue, consumption details and processing of internal requisition, Local Purchase Orders and invoices.
·         To organize physical stock verification in all stores at the stipulated time periods to ensure that inventory is equal to physical inventories.
·         To generate MIS reports about the performance of each department and communicate to the reporting officer regarding the same.
·         To formulate and implement departmental standard operating protocols, policies and procedures.
·         Responsible for purchase of operational supplies and various servicesinaccordance with the established specifications andindustry / statutory norms, without compromising on price, quality, delivery timelines and payment conditions.
·         Performing to the budgets and meeting all deadlines.
·         Provide and seek necessary technical information with regard to product sourcing, vendors and possible substitutes so that they can make informed decisions for value added purchases.
·         Prepare request for proposals, request for quotations and purchase orders for material procurement in a scheduled and prioritized manner.
·         Evaluate and maintain the approved list of suppliers and vendors for procurement.
·         Liaise with suppliers/logistics dept. for all shipments and coordinate with end user departments for timely flow of information for planning the operations accordingly.
·         Maintain pricing records and cost analysis for current future strategies.
·         Payment follow up schedule to ensure timely payments to suppliers, detect for not meeting the service standards (delay), and effectively manage/ reduce procurement cycle time and procurement costs.
·         Development and implementation of new procedures for reducing the turnaround time for procurement.
·         Ensuring to complete quality documentation through the team members (soft and hard copies) for procurement of materials.
·         Develop and build contactsinthe local markets and as well out-side the region.
·         Develop and maintain effective & productive working relationships with key business managers across the organization as well as suppliers/vendors.
·         Liaison between company and peer organizations, communicating various issues and troubleshooting and resolving problems.
·         Ensure all procedures, policies and shortage awareness is thoroughly understood by subordinates.
·         Manage teams with clearly defined objectives to produce outstanding results.
·         Any other job advised by Hospital administrator from time to time

Qualifications

·         At least Secondary School Education (KCSE).
·         Degree/ Diploma in Supply chain management /Procurement
Other Competencies/Abilities/Skills Required
·         Supervisory skills
·         Excellent negotiation skills
·         Analytical skills
·         High levels of integrity and confidentiality
·         Must have worked in a similar position for at least three years

ICT Assistant
(ITA-JHH)
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified candidates, to fill the following position in their Hospital in Huruma Nairobi

This position is responsible for ensuring all software, hardware and networking system pertaining to the department are efficiently supporting to the core functions of the hospital

Duties

·         Complete in charge of the hospital information and communication system (Hardware, software and networking).
·         To keep the ICT expenses within the budget, ICT budget has to be spent judiciously.
·         Making the existing HIS user friendly by constantly upgrading the options with the help of HMS support team. All user end requisition must be considered
·         Finalizing the ICT hardware requirements of all the departments, providing only the necessary requirements.
·         Interacting with all the ICT vendors, when it comes to ICT procurement, getting best price from minimum 3 – 4 different vendors for comparison. Submit the vendor details and pricing information to the purchase department to finalize.
·         To keep the data, mail and internet servers 99% uptime, maintain the data confidentially.
·         Plan for a dedicated ICT Internal service call desk (extension number), and provide effective and quick service backup to all the support calls at anytime for uninterrupted service to the customers and employees.
·         To design and support daily financial and MIS report to the management.
·         Providing complete technical support for all the activities of the institution like speciality camps, SMS campaign, billing, bulk email campaign and all other activities.
·         Schedule the periodical preventive maintenance of all the hardware peripherals.
·         Regular backup of the data base of the entire institution.
·         Providing support to the satellite centers and responsible for the present and upcoming satellite centers of the institution.
·         Retrieve confidential data whenever demanded by the management
·         Giving Insta orientation to newly joined staffs and create official maid id for them
·         Prepare training schedule and regularly train all staff members to be updated on INSTA
·         Bring effectiveness in internal communication
·         Involve in cost cutting measures and process streamlining
·         Update services/pricelist from time to time
·         Maintain and ensure data privacy
·         Periodical training to staffs on updates
·         Coordinate with all department of the hospital and address their ICT related concern
·         Should oblige to management if additional responsibilities are given from time to time

Qualifications

·         At least Secondary School Education (KCSE).
·         Degree/Diploma in Information or Computer Technology
·         Training in hardware and networking
Other Competencies/Abilities/Skills Required
·         High levels of integrity
·         Good interpersonal skills and communication skills
·         Basic Accounting skills
·         Must have worked in a similar position for at least two years

Marketing Executive
(ME-JHH)
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified candidates, to fill the following position in their Hospital in Huruma Nairobi
To improve the patient flow and revenue of the hospital by effectively market the hospital services

Duties

·         Handling sales and marketing team of the assigned units
·         Supervising the team members
·         Consolidate team’s  report and present to Hospital administrator weekly and monthly
·         Monitor the day-to-day operations of the sales & marketing team so that business and sales practices are conducted with great professionalism and integrity and comply with the Code of Conduct, company policies and ethical standards, and local, regional and national law, regulations and guidelines
·         Have to focus on three major segments Referral, Corporate and Outreach
·         Set specific targets and action plans for each category. Design a marketing strategy that will deliver measurable time bound results and should be approved by Hospital administrator
·         Review and rework on strategies and action plans as and when required
·         Must be aware of competitors and strategies, action plans must be devised in a way to have competitive advantage
·         Always thrive for new business partners and maintain cordial relationship with existing business partners
·         There must be two types of targets  Volume and Revenue  and it should be plotted for all three major segments
·         Have frequent meeting with team members to achieve targets
·         Training and motivating the overall sales and marketing team
·         Design and implement a sales training curriculum to support the strategy, including new hire training, product and disease state information, selling skills and other skill development programs, and compliance training related to promotional practices.
·         Always be proactive
·         Discuss opportunities and threats with Hospital administrator as when required
·         Responsible for brand promotion through media, PR, communication, outdoor campaign and other activities
·         Have to effectively position Jumuia Hospitals as preferred healthcare services provider of the western region of Kenya
·         Conceptualize new initiatives for increasing sales and top of mind recall amongst potential patients/customers and to leverage the Brand
·         Identify new markets; new engagements, new specialties and ways to drive future business
·         Manage the profitability of the unit by ensuring marketing spends are commensurate with the turnover achieved
·         Develop and manage the fiscal budget related to sales activities. Develop and execute plans within allocated budget. Ensure expenses remain within budgetary guidelines
·         Gather information related to sales & marketing best practices in the healthcare industry and incorporates into sales & marketing training strategies and programs at the hospital
·         Plan, design and update marketing materials based on the then marketing trends
·         Appraise team’s performance and facilitate team engagement activities
·         create database for all the three categories and keep updating
·         Focus on Digital marketing, Social media and other mean
·         Ensure outstanding are collected in time (Insurance & Corporate clients)
·         Any other responsibilities assigned by hospital administrator from time to time
Referral Marketing:
·         Bringing more consultants (specialists and super specialists) into the system
·         Make leading practitioners in and around our neighborhood to have their consultation or to refer or to do surgeries / procedures in our hospitals
·         Partnering with healthcare institutions and other referrals centers for business generations and developments – conduct periodical camps, market our facilities which they does not have etc
·         Organizing CME programs and other gatherings to promote our facilities to consultants
Corporate Marketing:
·         Partnering with institutions and Insurance companies for business generations and developments
·         Institution includes private sectors, government sectors, schools, banks etc
·         Implementation of marketing strategies like health awareness lectures, health screening camps, health shows, value added services and efforts to position the brand, as the preferred healthcare services provider.
·         Participating in the CSR activities of our customers, by the way of organizing health camps and other activities.
·         Partner with the corporate marketing teams and sales team to develop the sales strategy for the hospital in order to achieve the revenue targets
·         Directly responsible for the growth of credit business
Outreach Marketing:
·         Conceptualize and implement various direct sales initiatives to reach customers directly
·         Develop good rapport with church leaders, community leaders, self help groups
·         Gaining knowledge about people gathering in mass like market day, funeral and so on

Requirements

·         At least Secondary School Education (KCSE).
·         Degree in Marketing/
·         Degree in administration
Other Competencies/Abilities/Skills Required
·         Liaise with various categories of people
·         Strong negotiation skills
·         Analytical, technical and logical approach to problem solving
·         Excellent interpersonal, oral and written communication skills
·         Strong report writing and presentation skills
·         Self-motivated and quick to take initiative
·         Must have worked in a similar position for at least three year

HR Officer
(HRO-JHH)
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified candidates, to fill the following position in their Hospital in Huruma Nairobi.
Maintains and enhances the organization’s human resource functions by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices

Roles

Recruitment & Joining
·         As per the Manpower Plan, ensure recruitment of the required number of manpower as per the requisition received in a timely and cost effective manner.
·         Oversee the implementation of the entire recruitment process, which includes short listing applications, conducting interview at the initial level and coordinating interview for final selection. The process also includes dealing with various types of recruitment sources such as Job Portals, Placement Agencies and Newspapers.
·         Timely release of list of all open positions at the unit to all employees for inviting internal applications as well as referrals from outside.
·         Ensure building & up keep of In house data bank of medical as well as non-medical profiles.
·         Issue the letter of intent to selected candidates; get the pre-employment medical check-up done for the prospective employee (only if required).
·         Complete all the joining formalities of the new employees in a timely and accurate manner.
·         Coordinate with the Bank, for opening of Bank Account of the new employees.
Salary Administration
·         Oversee the smooth, accurate and timely processing of salary credits for all employees.
·         Oversee the preparation of salary inputs based upon attendance records.
·         Co-ordinate with Accounts and Finance Department for timely salary processing.
Full and Final Settlement
·         Initiate the full and final process for all exits and act as an integral part of the Full and Final Settlement vide preparing full and final inputs of all resignees (on rolls, retainers, and transfer cases).
·         Coordinate with Finance Department / Head office for fast clearance and smooth exits.
·         Oversee the preparation and issuance of letters like warning, termination, resignation acceptance, experience. Review and monitor the IR climate of the hospital unit and take corrective action as necessary
·         Maintain discipline in the organization’s working. Take up disciplinary action in situations where required.
·         Organize events, occasions and celebrations at the hospital in terms of planning for the events, getting budgetary approval and organizing the same.
·         Prepare and release timely organizational announcement for new employees.
·         Conduct employee grievance resolution sessions on a periodic basis an ensure that all employee issues are resolved in a timely and satisfactory manner.
Training
·         Plan, Co-ordinate and Deliver the Induction program for new employees
·         Prepare, propose, circulate and implement the Training calendar. Monitor the compliance to the calendar by all departments and escalate any deviations to the same
·         Develop various training modules and delivery of those to different sections of employees
·         Plan and Co-ordinate various training programs to different sections of employees
·         Identify training needs of employees by various methodologies
·         Process papers and co-ordinate for external training programs, conventions and conferences
·         Oversee the training/summer placement/internships/projects undertaken by students from various professional colleges
·         Maintain training records and MIS for top management
·         Monitor compliance to the annual training budget
Performance Appraisal Management / Grievance
·         Collect award/recognition inputs from the heads for processing.
·         Review and/or process performance management/appraisal forms
·         Maintain performance management/appraisal records (e.g., performance appraisal, awards).
·         Assist in maintaining ongoing and completed employee relations case files and/or databases.
·         Assist in collecting and documenting straightforward complaint and investigation information.
·         Assist with preparing documentation during the grievance process.
·         Maintain detailed records of ongoing negotiations and/or communications.
·         Respond to simple and/or routine inquiries about the performance management/appraisal system or program.
·         Review, track and distribute non-monetary awards to employees.
·         Resolve problems related to a complex employee leave case, involving a combination of leave without pay, sick leave, and holidays.
·         Explain rules and procedures to employees and managers to help them understand grievance and appeals rights and responsibilities.
·         Provide managers with standard steps they can take to correct employee conduct or performance issues.
·         Recommends steps for grievance resolution and provides technical advice on the process.
Others
·         Oversee the preparation of different kinds of MIS Reports on weekly, fortnightly and monthly basis.
·         Proactively seek guidance from Head on any issue which pertains to the HR Climate of the unit
·         Oversee HR related grievance handling, disciplinary actions and query handling letters to employees
·         Any other job assigned by Hospital administrator from time to time

Requirements

·         At least Secondary School Education (KCSE).
·         Degree in Human Resources Management
Other Competencies/Abilities/Skills Required
·         Ability to work independently, under pressure while at the same time adhering to strict deadlines.
·         Excellent interpersonal and communication skills.
·         Computer literacy
·         Must have worked in a similar position for at least three years

Accountant
(AC-JHH)
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified candidates, to fill the following position in their Hospital in Huruma Nairobi
To provide and promote financial accountability, efficiency and effectiveness of the hospital

Duties

·         Have good control over receivables – Outpatient collection, Inpatient collection, Morgue collection and Shop collection
·         Control on cash and credit business
·         Bank the daily cash collected
·         Credit sales follow up to done promptly
·         Monitor all services are billed
·         Monitor, prevent and control any revenue leakage in the system
·         Audit all inpatient bills to ensure all services are billed correctly
·         Make surprise audit to cash involving departments like Radiology, Lab, Pharmacy, Wards, Morgue, Shop, Stores
·         Periodical audit on all revenue comes in and all expenses goes out
·         Manage petty cash with due care
·         Petty cash should not be taken from day to day collection
·         Pay vendors on time and prioritize the payment based on criticality
·         All financial transactions must be recorded in Insta, Tally
·         Generate necessary reports as and when requested by the management
·         Guide and manage departments under you efficiently and effectively
·         Wise financial planning must be done for effective and efficient management of the hospital
·         Follow with credit business partners like Insurance and corporates for prompt payment
·         Reconcile bill raised and payment received
·         Make internal audit plan for all departments involve in financial transactions
·         Monitor the general functions of the department on a daily basis to ensure that the process and protocols are being adhered by in the department related to billing and payment collections.
·         Oversee the discharge process and take all necessary steps to minimize errors in billing during the discharge process
·         Roaster Management – Ensure that all shift responsibilities of Billing assistants are met and proper management of leave’s and duties of staff is done at all the branches that you are responsible
·         Escalate matters related to various departments to respective HOD’s for ensuring smooth and trouble free services to the patients and their attendants
·         Maintain the report and follow for the individual outstanding post discharge. Present data for the same as and when required. Escalate and recommend cases for waivers/ resolution to the management for settling the cases
·         Recommend cases pre or post discharge for waiver if some error is found in billing or related to any information flow from various related departments
·         Initiate and recommend service recovery from staff for any careless error resulting into revenue loss post discussion and approval from the reporting head.
·         Ensure that adequate desk resources and technical support is available to the billing office
·         Initiate and recommend cases for recovery against credit bills related to staff
·         Calculate waivers for staff cases as per the company policy and process HR approval notes
·         Develop and Maintain a good relationship with the consultants and customers
·         Coordinate with various consultants for all inpatients billing related services and be one point of contact for them for their queries related the patient’s bills and their shares.
·         Ensure follow up and redressal of all possible internal and external customer grievances
·         Improvise on processes and protocols for providing better service
·         Prepare MIS reports and communicate the same to the management related to billing and collection.
·         Ensure that adequate desk resources and technical support is available to the billing office
·         Work out process and protocols across various departments for ensuring functioning as an integrated system
·         Take active interest in the performance management and development of all team members. Appraise employee performance and facilitate team engagement activities
·         Update staff regularly for any changes in the department related processes and protocols, take updates from staff for problems being faced by them
·         Liaison with various corporate and government departments with regard to solving queries raised by them and coordinate cases for VIP patients
·         Prepare and analyze the monthly financial information and MIS.
·         Verifying, updating and timely generation of the MIS to help senior management take informed decisions.
·         Assist the financial head in preparation of the annual budget and financial forecasting.
·         Monitor all capital expenditures against the annual budget and work towards effective cost control while adhering to the departmental vision.
·         Present budget comparisons against the actual on regular basis and highlight any deviation found to the reporting authority.
·         Monitors cost and profit performance of all departments regularly and suggests corrective action wherever needed.
·         Provide for timely payment to the vendors as per the purchase order.
·         Carry out daily banking activities including L/C documentation.
·         Conduct departmental audits on regular basis to ensure that all the processes and documentation is in place.
·         Interface with the external and internal statutory auditors.
·         Periodically review the state of various contracts and their renewal.
·         Identify and implement initiatives for better cost management on a regular basis
·         Supervise the assessment proceedings with income tax, VAT and service tax authorities.
·         Any other official duty assigned by the hospital administrator

Qualifications

·         At least Secondary School Education (KCSE).
·         CPA K
·         BCOM (Finance)
Other Competencies/Abilities/Skills Required
·         Master’s Degree in a business related discipline
·         Fully qualified accountant CPA (K) / ACCA or its equivalent.
·         Over 4 years’ experience in a Senior Accountant position
·         Working knowledge of accounting systems,
·         Analytical, technical and logical approach to problem solving
·         Excellent interpersonal, oral and written communication skills
·         Strong report writing and presentation skills
·         Self-motivated and quick to take initiative
·         Must have worked in a similar position for at least three years

Hospital Administrator
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified candidates, to fill the following position in their Hospital in Huruma Nairobi
To ensure that the strategic, business objectives and values are put into practice

Roles

·         To develop and implement standard operating systems (SOPs) for all the departments under operations.
·         Responsible for implementing and achieving the hospital and departmental policies, objectives and operational procedures through department Heads.
·         Review, monitor, and revise policies and procedures in coordination with the management.
·         To develop business plans and specify individual staff target to pave way for achieving the overall departmental objectives and targets.
·         To develop key operational metrics to improve the efficiency and turnaround time.
·         To anticipate bottlenecks in the departmental operations and put in place back-up plans.
·         To religiously work on cost control, without compromising on service and quality.
·         Ensure that regular meetings are held with the concerned consultants, functional heads and staffs to review the daily functioning of the hospital and obtain feedbacks and put necessary corrective strategies in the action plan.
·         To build strong employee / patient / hospital / doctor relationship.
·         Ensure that the service offered far exceeds the guest’s expectations.
·         Overall responsible for patient / attender satisfaction across the assigned verticals and ensure that all guests complaints are handled promptly and effectively.
·         To be responsible in managing all medico legal cases in coordination with the medical administrator / CEO / Board of Directors.
·         To always keep the management informed of key issues and implement their feedback.
·         To ensure smooth day to day functioning of the department / verticals assigned.
·         Responsible for ensuring the availability of sufficient health care staff to carry out the administrative tasks efficiently and effectively.
·         Responsible to supervise the staffs, maintain discipline and appraise their performance from time to time in coordination with HR.
·         Ensure maintenance of highest standards of hygiene and cleanliness.
·         Maintain an efficient patient feedback and response system to gather feedback and respond to problems in a timely manner.
·         Monitor the performance of the hospital in terms of revenue & profitability against targets and take corrective steps as required.
·         Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring fixed costs, variable costs, overheads etc.
·         Oversee duty rosters in order to ensure effective utilization of manpower.
·         Manage the outsourced staff and ensure efficient running of the hospital.
·         Develop and implement systems, policies, protocols for smooth functioning.
·         Strategic management and decision making of the region for increase in the patient flow, revenue of the centre and satisfaction of the patients.
·         Data management, analysis, interpretations and develop strategies for up lifting and reporting the same to the CEO / Board of directors.
·         Supportive for projects, facilities, maintenance, finance and accounts, purchase, marketing etc.
·         Corporate relations – TPA /insurance and corporate patient care and payment follow-up.
·         Hold responsibility for service-quality standards and adherence to budgetary restrictions of security, housekeeping, food & beverages, engineering, hospital support services, patient care services and ancillary business services.
·         Act as custodian of all government and statutory compliances for non-medical services.
·         Short-list, train, schedule and motivate all manpower (including contracted) for all non-clinical departments (that come under incumbent’s direct purview) and get maximum output with respect to time and service standards.
·         Maintain good rapport with the community, church leaders and other important person in and around vicinity in order to run the hospital functions smoothly.
·         Any other job advised by CEO/Board of Directors from time to time

Requirements

·         At least Secondary School Education (KCSE).
·         Degree in Hospital Management
Other Competencies/Abilities/Skills Required
·         Knowledge in Financial Management
·         Knowledge in Marketing Skills
·         Leadership skills a must
·         Self-motivated and quick to take initiative
·         Must have worked in a similar position for at least three years

Patient Attendants
(PA-JHH)
Jumuia Hospitals Ltd. a group of hospitals providing both primary and secondary health care services and a subsidiary of the National Council of Churches of Kenya, invites applications from interested and suitably qualified candidates, to fill the following position in their Hospital in Huruma Nairobi
General Responsibilities
·         Ensuring that the hospital is clean
·         Ensuring the clients have a memorable experience through proper, timely information and good customer care.
·         Ensuring client’s hospitality needs ( room and board) are carried out at very high standards
·         Observe very high hygiene standards to prevent contamination and infections

Duties

·         Clean the areas specifically assigned as per the cleaning SOPs and schedule
·         Clean the linen as per schedule (curtains and mosquito nets)
·         Dust the beds and lockers and keep the ward clean, neat and sanitized
·         Ensure that the bathrooms are clean, patient bathing details are provided for.
·         Serve the clients food and clean their utensils ensuring professionalism and hygiene.

Qualifications

·         At least Secondary School Education (KCSE).
·         In house training from any reputable Organization
·         Training in Nursing Aid an added advantage
Other Competencies/Abilities/Skills Required
·         Good logistics skills
·         Ability to handle difficult circumstance
·         Ability to withstand stress
·         Must have worked in a similar position for at least one year
How to Apply
Qualified and interested candidates should download the NCCK Job Application Form(Click Here to Download). Candidates are advised to STRICTLY send the application form ONLY, duly filled in PDF format to recruitment@jumuiahospitals.org indicating job reference number in the email subject line.
The application forms to be received not later than 12.00 noon on 5th December 2017. Only short listed candidates will be contacted. Please indicate the position and Job Ref Number you are applying for in the subject line of the email.

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