Customer Service / Marketing
Executives
Job Responsibilities
Job Responsibilities
·
Receive
visitors and guide them through the organization
·
Travel
with the clients at all times
·
Keeps
abreast of client’s needs in terms of travel documentation, type of clothing
required etc
·
Keep
customers satisfied and informed about the products or services offered
·
Assist
in loading and offloading of client’s luggage
·
Attend
to all the client’s travel needs and be the liaison between the client and
other service providers e.g hotel, airline etc.
·
Answer
customer questions and provide accurate information for all inquiries
·
Research,
respond and resolve customer issues in a timely & efficient manner.
·
Deal
with customer’s complaints
·
Escalate
incidents and problems to the respective teams
·
Maintain
customer records efficiently and organize the customer database for future
reference.
·
Participate
in the organization of events at the organization
·
Assist
with administration activities.
Qualifications
·
Diploma
in Business Management
·
1
years experience in Customer service role.
·
Willing
to go an extra mile to serve the customer
·
Excellent
problem solving skills.
·
Excellent
Communication skills, both oral and written
·
Must
be Presentable and have an outgoing personality
·
Administrative
writing and reporting skills
·
Ability
to Proactively anticipate the client’s needs
·
Ability
to multi-task and get things done to completion
·
A
Team player with a positive attitude and good interpersonal and communication
skills
·
Ambitious,
hard working and creative, willing to see himself/herself first as the Client’s
Assistant
·
Results
oriented
Office Administrative Assistant
Job Responsibilities
·
Recording
dictation in shorthand and transcribing it in typewritten form;
·
Typing
from drafts, manuscripts or recording from dictation machines;
·
Processing
data;
·
Managing
the e-office;
·
Operating
office equipment and machines;
·
Managing
of office protocol;
·
Managing
office petty cash;
·
Handling
telephone calls and appointments; and
·
Ensuring
security of office records, documents and equipment.
Qualifications
·
Bachelors
degree or Diploma in any of the following:
·
Secretarial
Studies or Business and Office Management from a recognized institution from a
recognized institution;
·
Certificate
in Computer Application Skills from a recognized institution.
Clerical / Support Staff
Qualifications
Qualifications
·
Minimum
KCSE (Fresh graduate diploma and degree will also be considered)
·
Attention
to details
·
Excellent
Microsoft office skills and typing speed
·
Conversant
with filing systems and coding
·
Good
communication skills
·
Team
player and result oriented
·
Discretion
with ability to maintain information confidentiality
IT Assistant
Key Job Responsibilities
Key Job Responsibilities
·
Support
LANs, WANs, network segments, Internet, and intranet systems.
·
Maintain
system efficiency and configuration of network IP addresses.
·
Ensure
design of the system allows all components to work properly together.
·
Troubleshoot
problems reported by users; computer hardware, software, cabling, and printers
network
·
Offering
technical support to staff on computer programmes, packages, and applications.
·
Recommending
for upgrades, hardware and software deployment and computer disposal and
maintaining network and system security.
·
Monitor
and evaluate networks to ensure security and availability to specific users.
·
Identify
user needs from time to time while ensuring they are solved.
·
Maintain
integrity of the network, data, server deployment and security.
·
Ensure
network connectivity throughout a company’s LAN/WAN infrastructure is on par
with all technical considerations and assigning routing protocols and routing
table configuration.
·
Maintain
network facilities in individual machines, such as drivers and settings of
personal computers as well as printers.
·
Administer
servers, desktop computers, printers, routers, switches, and firewalls,
personal digital assistants, Smartphone’s, software deployment, security
updates and patches and continuously report and respond to security concerns
from the users and from risk analysis on the company
·
Administer
company fleet tracking systems and circulate reports on a weekly basis/as need
be.
·
Continuously
update company social media pages, apps, and website.
·
Any
other duties as may be assigned to you from time to time.
Qualifications
·
Certificate
or Diploma in IT.
·
Proven
experience in ERP programme a must.
·
Ability
to learn and comprehend with excellent interpersonal skills.
·
Ability
to achieve general ICT tools maintenance.
·
Ability
to illustrate general maintenance requisite and simple procedures for the
operation of the network and system security.
·
Must
have excellent communication and decision-making skills.
·
Self-motivated
team player with the ability to work under pressure.
Accounts / Credit Officer
Job Responsibilities
Job Responsibilities
·
Review
and develop new credit assessment procedures and policies for the company and
ensure that appropriate approval levels are established.
·
Continuously
ensure that the company, specifically the credit team, adheres to these
policies and procedures.
·
Work
with management to understand new channels for credit sales or mechanisms for
credit and work out appropriate credit assessment techniques.
·
Train
the sales team on the credit assessment techniques in order to allow them to
better work with their customers and explain the credit approval process.
·
Develop
procedures for collections management for all future debt and work with the
credit and sales teams on implementing.
·
Work
on inventive strategies for collecting old debt and reduce the bad debts for
the company.
·
Achieve
key targets in relation to cash collections each month, and if there are
serious issues which would affect this and company liquidity raise these with
management.
·
Ensure
that full and detailed records of all collection work is filed and kept for
every invoice and customer. This includes call logs, details of visits, details
of letters sent, engagement of lawyers, reports to CRB and anything else that
occurs in the course of collections.
·
Work
proactively with Billing, Customer Services, Sales and Legal departments, and
major clients to solve issues and manage collections and customer escalations.
·
Measure
the credit control department performance and effectively manage it ensuring
team motivation and excellent performance at all times.
·
Effectively
manage account/invoice disputes, both internally and externally and ensure that
disputes are resolved without undue delay.
·
Constantly
strive for new and better ways to assess credit and manage collections.
·
Work
with the other heads of department to drive improvements in processes and
procedures across the organization and foster good and effective business
relationships between departments
Qualifications
·
Degree
or Diploma in a Business field
·
Excellent
customer and negotiation skills
·
Ability
to travel to the branch network and to meet out of town key customers occasionally.
·
A
good understanding of business and credit management in Kenya.
How to Apply
If you are up to the challenge, posses the
necessary qualification and experience, please send your CV only quoting the
job title on the email subject to pelingscareers@gmail.com before 3rd
December 2017.
N.B: We do not charge any fee for receiving your CV or for interviewing.
N.B: We do not charge any fee for receiving your CV or for interviewing.
Only candidates short-listed for interview
will be contacted.
TAKE NOTE WE DO NOT CHARGE ANY FEE FOR INTERVIEWS