Customer Relations Officer
Responsibilities
·
To formulate and advise the Company
on proper strategies and programs of creating and maintain good customer
relations
·
To ensure that all customer
complaints are attended to satisfactorily and expeditiously
·
To enhance customer complaints and
relations in the Company
·
To ensure that all activities are
cost effective and contribute to the overall efficiency of the company
·
organize workflow to meet customer
timeframes
·
direct requests and unresolved issues
to the designated resource
·
maintain customer databases
·
provide feedback on the efficiency of
the customer service process
·
Any other duties that may be assigned
from time to time.
Qualifications
·
KSCE C+ and above. Minimum Degree in
Public Relations/ Business management / or
equivalent from a recognized University.
equivalent from a recognized University.
·
Professional Experience Minimum five
(5)years’ experience with at least three (3) years in an administration role in
a busy office preferably.
·
Strong management and negotiation
skills
·
Excellent interpersonal and
communication skills
·
Experience in the use of computers
and office software packages (MS Word, Excel, etc.)
·
knowledge of customer service
principles and practices
·
knowledge of administrative
procedures
·
product knowledge
·
Highly organized, enthusiastic with a
positive attitude.
·
interpersonal skills
·
Excellent oral and written
communication skills
·
listening skills
·
Able to uphold high ethical and
professional standards. upholds administration ethics.
·
problem analysis and problem solving
·
attention to detail and accuracy
·
data collection and ordering
·
customer service orientation
·
adaptability
·
initiative
·
stress tolerance
Senior ICT Officer
Responsibilities
·
Oversee the planning and
implementation of new systems and improvements to the supporting
infrastructure; servers, operating systems, storage, networks (LAN, WAN &
Internet) and communication systems for the Company
·
Ensures that the computer information
system satisfies the user requirements and conforms to company policy,
procedures and standards.
·
Implement, track and monitor ICT
security controls (Firewall, Antivirus, network access permissions, and access
control).
·
Ensure ICT infrastructure assets are
secured, used and maintained responsibly
·
Liaise with service providers and
enforce service level agreements to ensure that the agreed service level
agreement requirements are met.
·
Monitor ICT systems and business
application platforms at all levels and implement action plans to improve the
customer ICT experience to maintain high levels of customer satisfaction.
·
Keep abreast with changes in
technology and advise management on upgrades of new technology, as appropriate
Formulation, interpretation and application of ICT policies, procedures, rules
and regulations;
·
Ensure that there is adequate system
integrity and security, including physical safety and security of the computer
hardware;
·
Developing and motivating an
innovative and inspired ICT team and re-evaluating their skills and output to
ensure delivery of results;
·
Providing appropriate information and
guidance on emerging and best practices in ICT;
·
Overseeing the Company’s network and
liaising with ICT suppliers and support services provider;
·
Ensuring timely provision of ICT
service to all functions of the Company;
·
Ensuring appropriate database
administration, data backups and recovery procedures;
·
Coordination, development and
upgrading of websites
Qualifications
·
KSCE C+ and above.
·
Bachelor’s degree in Computer Science
or Information Technology from a recognized university;
·
Satisfactorily served in the grade of
ICT Officer or a comparable position with similar responsibilities in like
organizations for at least five (5) years; with at least three (3) years in a
management position.
·
Strong interpersonal and
communication skills;
·
Excellent communication and
presentation skills
·
Good analytical skills and Problem
solving skills
·
Excellent interpersonal skills
·
Leadership skills
·
A high degree of integrity and
dependability; and
·
Demonstrated high management
capability and competence in computerized information systems
How to Apply
If you believe you possess the above
attributes, please submit your written application addressed as detailed below
and send by post, hand delivery or email enclosing your CV, current and
expected salary, names and contacts of three (3) referees and copies of your
academic certificates so at to reach the undersigned on or before 23rdNovember
2017.
Managing Director
Bomet Water Company
P O Box 588, 20400
BOMET
Email: vacancies@bometwater.co.keBomet Water Company
P O Box 588, 20400
BOMET
