Customer Care
Summary
Our client in a dairy industry is
seeking to hire a customer care personnel to join their dedicated team.
Responsibilities
·
Attracts potential customers by
answering product and service questions; suggesting information about other
products and services.
·
Resolves product or service problems
by clarifying the customer’s complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
·
Answers incoming customer calls
regarding product problems, service questions and general client concerns.
·
Responsible for maintaining a high
level of professionalism with clients and working to establish a positive
rapport with every caller.
·
Update customer information in the
customer service database during and after each call.
·
Work with the management team to stay
updated on product knowledge and be informed of any changes in company policies
·
Impact the company’s bottom line by
problem solving and winning back frustrated clients.
Qualifications
·
Degree/Diploma in customer
care/marketing/administration/public relations.
·
Minimum 5 years working experience as
Customer Care.
·
Computer proficiency.
·
Organizational skills to effectively
prioritize work schedules.
·
Good communication skills.
·
Ability to work under pressure.
How to Apply
If you meet the qualifications and
requirements above, kindly send your CV to sall@jantakenya.comclearly indicating “CUSTOMER CARE” on the subject line, On
or before 6th of December 2017