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Customer Care Job in Kenya

Samura Engineering Limited

Job Description: Customer Care & Sales Executive
Job Summary: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. 

The target is to ensure excellent service standards and maintain high customer satisfaction.

Duties and Responsibilities

·                     Answer, screen and forward any incoming phone calls while providing basic information when needed
·                     Welcome visitors and notify the respective persons of their arrival.
·                     Ensure good phone etiquette is observed at all times so as to maintain an impeccable image of SEL
·                     Take and relay messages and provide information to callers
·                     Deal directly with customers either by telephone or face to face
·                     Respond promptly to customer inquiries, handle and resolve customer complaints
·                     Obtain and evaluate all relevant information to handle product and service inquiries
·                     Provide accurate pricing and delivery information
·                     Perform customer verifications and set up new customer accounts
·                     Process orders and organize workflow to meet customer timeframes
·                     Direct requests and unresolved issues to the designated persons   
·                     Manage customers' accounts and maintain customer databases
·                     Keep records of customer interactions and transactions
·                     Communicate and coordinate with internal departments to customer’s satisfaction
·                     Provide feedback on the efficiency of the customer service process
·                     Warmly receive and direct customers and guests to the respective departments
·                     Actively take part in stock control and management.
·                     Monitor visitor access and maintain security awareness
·                     Tidy and maintain the reception area at all times
·                     Any other duties as may be assigned by supervisor and or directors
Education and Experience
·                     Diploma in business administration or equivalent
·                     A degree will be an added advantage
·                     Knowledge of customer service principles and practices
·                     Proficiency in basic computer knowledge
·                     3 years previous experience on a similar job          
Key Competences
·                     Good interpersonal and communication skills
·                     Good listening skills
·                     Problem analysis and problem-solving
·                     Attention to detail and accuracy
·                     Ability to multi task
·                     Customer service orientation
·                     Ability to adapt easily
·                     Ability to work under pressure with no or minimum supervision
How to Apply

If you are up to the challenge, possess the necessary qualification and experience, please send your CV ONLY quoting the job title on the email subject (CUSTOMER CARE & SALES EXECUTIVE) by 15th December 2017.

Must indicate your last/ current and expected salary

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