Samura Engineering Limited
Job Description: Customer
Care & Sales Executive
Job Summary: Interact with
customers to provide and process information in response to inquiries, concerns
and requests about products and services.
The target is to ensure excellent service
standards and maintain high customer satisfaction.
Duties and Responsibilities
·
Answer,
screen and forward any incoming phone calls while providing basic information
when needed
·
Welcome
visitors and notify the respective persons of their arrival.
·
Ensure
good phone etiquette is observed at all times so as to maintain an impeccable
image of SEL
·
Take
and relay messages and provide information to callers
·
Deal
directly with customers either by telephone or face to face
·
Respond
promptly to customer inquiries, handle and resolve customer complaints
·
Obtain
and evaluate all relevant information to handle product and service inquiries
·
Provide
accurate pricing and delivery information
·
Perform
customer verifications and set up new customer accounts
·
Process
orders and organize workflow to meet customer timeframes
·
Direct
requests and unresolved issues to the designated persons
·
Manage
customers' accounts and maintain customer databases
·
Keep
records of customer interactions and transactions
·
Communicate
and coordinate with internal departments to customer’s satisfaction
·
Provide
feedback on the efficiency of the customer service process
·
Warmly
receive and direct customers and guests to the respective departments
·
Actively
take part in stock control and management.
·
Monitor
visitor access and maintain security awareness
·
Tidy
and maintain the reception area at all times
·
Any
other duties as may be assigned by supervisor and or directors
Education and Experience
·
Diploma
in business administration or equivalent
·
A
degree will be an added advantage
·
Knowledge
of customer service principles and practices
·
Proficiency
in basic computer knowledge
·
3
years previous experience on a similar
job
Key Competences
·
Good
interpersonal and communication skills
·
Good
listening skills
·
Problem
analysis and problem-solving
·
Attention
to detail and accuracy
·
Ability
to multi task
·
Customer
service orientation
·
Ability
to adapt easily
·
Ability
to work under pressure with no or minimum supervision
How to Apply
If you are up to the challenge, possess the necessary qualification and experience, please send your CV ONLY quoting the job title on the email subject (CUSTOMER CARE & SALES EXECUTIVE) toadmin2@samura.co.ke by 15th December 2017.
Must indicate your last/ current and
expected salary
