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Customer Care Assistant Job in Kenya

Mhasibu Sacco
Job Vacancy: Customer Care Assistant
We are a leading Sacco with an indisputable record of performance and with a rapidly growing countrywide membership comprising mainly of professionals.
The Sacco is seeking to recruit a suitable self-driven, result oriented and highly qualified individual.
The Customer Care Assistant will be reporting to the Customer Care Officer and will be responsible for:-
·                     Register new members for the Society;
·                     Open accounts for new members;
·                     Acknowledging cheques and deposit slips and receipting,
·                     Responding to customers’ questions and complaints;
·                     Assisting customers in filling Society forms;
·                     Ensuring the reception is neat;
·                     Promoting, Marketing and selling of the Society products and services;
·                     Picking and responding to calls or transferring calls to the respective department;
·                     Updating members’ information in the system;
·                     Registering members for mobile banking services; and
·                     Any other lawful duties as may be assigned from time to time.
Minimum Academic and professional Qualifications required
Appointment to the position will be made from persons who:
·                     Minimum K.C.S.E, C Plain,
·                     A Diploma in business related field, a Degree from a recognised university will be an added advantage;
·                     Has satisfactorily served in the grade of sales executive / Direct sales officer or comparable position with similar responsibilities in the Society or in like organisations for a minimum of one (2) years
·                     2 years relevant experience.
·                     Qualification in Public Relations  is an added advantage,
Attributes / Skills
·                     Good knowledge of the market and the Society’s products and services
·                     Self-confidence and Motivated
·                     Excellent communication skills- strong written & oral skills
·                     Ability to take right decisions quickly
·                     Good people, interpersonal and networking skills
·                     Business driver and Customer driven
·                     Understands the demands, needs, satisfaction etc. of customers
·                     Proficient in Microsoft office suite

How to Apply
All applications together with an application letter, copies of certificates, relevant testimonials, detailed curriculum vitae, current salary and expected salary to be sent
The dateline for submission of all application is on or before 15th November 2017 by 5.00pm. 

Kindly note that only shortlisted candidates shall be contacted.

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