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Client Service Officer Job in Kenya

Our client in tracking industry is currently looking for Client Service Officer to join their dedicated team in Mombasa.
Salary: 50K
·                     Building and maintaining relationships with clients and key personnel within customer companies.

·                     Conducting business reviews to ensure clients are satisfied with their products and services.
·                     Alerting the sales team to opportunities for further sales within key clients.
·                     Letting customers know about other products the company offers.
·                     Attending meetings with clients to build relationships with existing accounts.
·                     Achieving client relationship targets and KPI’s as set by the Head of Sales.
·                     Working closely with Account Managers and Sales Consultants.
·                     Escalating and resolving areas of concern as raised by clients.
·                     Carrying out client satisfaction surveys and reviews.
·                     Monitoring company performance against service level agreements and flagging potential issues.
·                     Updating the CRM and ensuring account managers are aware of changes within clients.
·                     Passing leads to the sales team and following up on progress.
·                     Liaising with internal departments to ensure client needs are fulfilled effectively.
Skills and qualifications
·                     Degree in relationship management, Public relations or any business related course.
·                     At least 3 years’ experience in the field.
·                     Strong Relationship Building
·                     Customer Service Skills
·                     Communication skills both written and oral
·                     Product knowledge.
·                     Feedback from clients on quality of service they are receiving.
·                     Maintaining existing clients and sorting out their complaints/concern
If qualified kindly send your CV to clearly indicating ‘Client Service - Mombasa ‘ by 3rd November, 2017.

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