Our client in tracking industry is
currently looking for Client Service Officer to
join their dedicated team in Mombasa.
Salary: 50K
Duties
·
Building
and maintaining relationships with clients and key personnel within customer
companies.
·
Conducting
business reviews to ensure clients are satisfied with their products and
services.
·
Alerting
the sales team to opportunities for further sales within key clients.
·
Letting
customers know about other products the company offers.
·
Attending
meetings with clients to build relationships with existing accounts.
·
Achieving
client relationship targets and KPI’s as set by the Head of Sales.
·
Working
closely with Account Managers and Sales Consultants.
·
Escalating
and resolving areas of concern as raised by clients.
·
Carrying
out client satisfaction surveys and reviews.
·
Monitoring
company performance against service level agreements and flagging potential
issues.
·
Updating
the CRM and ensuring account managers are aware of changes within clients.
·
Passing
leads to the sales team and following up on progress.
·
Liaising
with internal departments to ensure client needs are fulfilled effectively.
Skills and qualifications
·
Degree
in relationship management, Public relations or any business related course.
·
At
least 3 years’ experience in the field.
·
Strong
Relationship Building
·
Customer
Service Skills
·
Communication
skills both written and oral
KPI’s
·
Product
knowledge.
·
Feedback
from clients on quality of service they are receiving.
·
Maintaining
existing clients and sorting out their complaints/concern
If qualified kindly send your CV
to vacancies@jantakenya.com clearly indicating ‘Client Service -
Mombasa ‘ by 3rd November, 2017.