Account Support – Nairobi
Provide a support service to the
personal and business markets with regard to new account processing, account
maintenance and investment roll-overs.
Understand the risks associated with
opening of accounts, dealing with mandates and specimen signatures as well as
maintain a high level of integrity and ethical standards.
Accountabilities
Account opening, maintenance and
closing
·
Capture and maintain data effectively
and accurately.
·
Process and maintain related
documents and records.
·
Ensure that routine compliance
procedures and controls are followed in order to minimize the risk of loss through
the opening of fraudulent and undesirable accounts.
·
Comply with the Code of Banking
Practice at all times.
·
Follow detail steps as per Star 2 of
5 Star process.
Mandates
·
Obtain mandates for all accounts,
where required.
·
Ensure that mandates are correctly
completed and conform to legal requirements.
Administration
·
Ensure the timeous processing and
capturing of investment roll-overs.
·
Correct exceptions highlighted on
edit and demographic clean up reports promptly.
·
File mandates and signature cards
accurately.
·
Resolve account detail queries and
problems within laid-down time frames.
Business development
·
Sell the bank’s product reactively
and pass on sales leads to the applicable areas.
Legislative prohibitions.
Legislative prohibitions.
·
In terms of the Financial Advisory
and Intermediary Services Act No 37 of 2002, (the Act) no staff member is
permitted to provide any advice or intermediary service to a customer, in terms
of a financial product, as determined by the Act, unless they have been
appointed as a
·
Representative of a licensed
Financial Services Provider.
·
In your current position you are not
an accredited representative in terms of the Act, and are therefore prohibited
from giving any advice or intermediary service to a customer in terms of a
financial product.
Qualifications
·
Relevant Degree from recognised
University
·
3 – 4 Years branch banking
experience, with exposure to frontline.
How to Apply
If you meet the above qualifications,
apply through our online portal before 9th
November 2017
Solutions Developer
Information Technology: Systems
development, business analysis, architecture, project management, data
warehousing, infrastructure, maintenance and production.
To provide effective/efficient 2nd
level user support with respect to Core banking application and related
business support applications interfacing with T24 Model Bank. This also
entails analysing, documenting, and proposing solutions for bank wide business
areas and preparation of functional specifications documents.
System optimization through system
analysis and development with respect to the core banking system in order to
ensure that the system provides the requisite functionality required by
business.
This role is also charged with
development of appropriate reports and management information as required by
business to advance tactical and strategic initiatives.
Responsibilities
·
Maintenance and monitoring of the
core banking application including all the existing mission critical
applications with a view of ensuring optimal use, reliability and efficiency.
·
Designing, developing, testing and
maintaining Information Systems based upon business requirements
·
Specifying, designing, developing,
testing enhancements and changes to the Core Systems
·
Responsible for the design, creation
and testing of relevant enquiries and reports that will be required by the
system users
·
Analyzes updates and implements
changes to the Bank’s core banking system specifications and user codes as and
when required.
·
Execute both Component Testing (CT)
and System Integration Testing (SIT) and subsequent implementation of system
upgrades, hot fixes and patch releases as and when they arise from vendor
·
Execute both Component Testing (CT)
and System Integration Testing (SIT) and subsequent implementation of new
products (CR) in the system after the relevant approvals by the authorized
parties.
·
Ensure that processes and procedures
relating to aforementioned upgrades, fixes and patches are updated in line with
IT Configuration and Change management policies and standards
·
Engage with users and stakeholders in
identifying shortcomings in the core system and related applications and
provide technical advice on enhancements to overcome these
·
Knowledge transfer and training of
application support teams and develop skills within IT
·
Participate in projects, as directed
by Manager, Systems Development, and in liaison with Manager IT Projects &
Change Control
·
Provide 2nd level support on the core
systems based on escalation from other units
·
Escalate core system/application
faults/incidents to vendor (3rd level support) and manage the resolution and
delivery of solution thereof
·
Liaise with Core system vendor as
directed by Manager, Systems Development
·
Analyse reported faults/incidents
issues and ensure that support is provided in line with the Service Level
Agreements between IT and Business
·
Assist in documenting
business/functional requirements and produce Technical Systems Specifications
·
Liaise with users and stakeholders to
identify manual processes that can be automated and manage the process of said
automation from end to end ( Business case, FSS, through TSS to implementation)
·
Provide general Technical advice and
guidance to users and stakeholders regarding the core system and related
applications
·
Assist or execute special projects as
directed by Manage, Systems Development
Qualifications
·
Bachelor of Science Degree in
Computer Science, Information Technology/Systems or related field
·
Certification/Active Membership of a
professional organisation
·
Postgraduate qualification would be
an added advantage
·
At least 3 years experience as a
Sytems Analyst in T24 or Globus Core Banking application
How to Apply
If you meet the above qualifications,
apply through our online portal before 14th November
2017
Account Support – Nanyuki
Provide a support service to the
personal and business markets with regard to new account processing, account
maintenance and investment roll-overs.
Understand the risks associated with
opening of accounts, dealing with mandates and specimen signatures as well as
maintain a high level of integrity and ethical standards.
Accountabilities
Account opening, maintenance and
closing
·
Capture and maintain data effectively
and accurately.
·
Process and maintain related
documents and records.
·
Ensure that routine compliance
procedures and controls are followed in order to minimize the risk of loss
through the opening of fraudulent and undesirable accounts.
·
Comply with the Code of Banking
Practice at all times.
·
Follow detail steps as per Star 2 of
5 Star process.
Mandates
·
Obtain mandates for all accounts,
where required.
·
Ensure that mandates are correctly
completed and conform to legal requirements.
Administration
·
Ensure the timeous processing and
capturing of investment roll-overs.
·
Correct exceptions highlighted on
edit and demographic clean up reports promptly.
·
File mandates and signature cards
accurately.
·
Resolve account detail queries and
problems within laid-down time frames.
Business development
·
Sell the bank’s product reactively
and pass on sales leads to the applicable areas.
Legislative prohibitions.
Legislative prohibitions.
·
In terms of the Financial Advisory
and Intermediary Services Act No 37 of 2002, (the Act) no staff member is
permitted to provide any advice or intermediary service to a customer, in terms
of a financial product, as determined by the Act, unless they have been
appointed as a
·
Representative of a licensed
Financial Services Provider.
·
In your current position you are not
an accredited representative in terms of the Act, and are therefore prohibited
from giving any advice or intermediary service to a customer in terms of a
financial product.
Qualifications
·
Relevant Degree from recognised
University
·
3 – 4 Years branch banking
experience, with exposure to frontline.
How to Apply
If you meet the above qualifications, apply through our online portal before 9th November 2017
If you meet the above qualifications, apply through our online portal before 9th November 2017