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Customer Relationship Officer Job in Kenya

CoreTEC Systems & Solutions Ltd

Position: Customer Relationship Officer
 
Positions To Fill: 1 (One)
 
Division: Client Services
 
We are seeking outstanding achiever to deliver the set objectives in the Clients Services Division. 

The successful applicant must be driven, results oriented with a “can do it” attitude and with proven track records.

Job Overview: Develop and maintain good relationships with existing & potential clients through continuous contact visits and communication as well as follow up on any challenges that may occur from time to time. 

This role also includes following up all the administration and paperwork related as well as ensuring that the right product/service knowledge is relayed to both existing and potential clients.

Key Duties & Responsibilities;
·                     Analyze statistics or other data to determine the level of customer service
·                     Carry out customer survey programs evaluating the company & its products.
·                     Carry out customer appreciation programs.
·                     Provide help and advice to customers by using Company’s solutions and services.
·                     Keep accurate records of discussions and correspondences with customers.
·                     Analyze records to ensure prompt payments whenever they fall due.
·                     Ensure clients enjoy the benefits of renewing their enhancement plans.
·                     Identify lapsed customers and follow up on customers unwilling to renew the enhancement plan.
·                     Maintain support contract information and facilitate renewal in liaison with HelpDesk & Support. This should be done in coordination with the concerned Business Executive.
·                     Protect organization's value by keeping information confidential.
·                     Develop feedback or complaints procedures and systems for customer use as well as improve customer service procedures, policies and standards.
·                     Manage customer enquiries generated from company official e-mail address, website and other communication channels.
·                     Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participate in professional bodies and organizations.
Academic Qualification & Professional experience;
·                     Bachelor’s Degree in Communication, Public Relations, and Marketing.
·                     3 years’ experience in customer service/relations
·                     Professional training in Sales & Customer Service
·                     Good knowledge of ICT
·                     Proven record on retaining clients as well as growth in client base.
Desired Competencies and skills;
·                     Excellent oral and written communication proficiency
·                     Interpersonal skills
·                     Selling skills
·                     Negotiation Skills
·                     Good organizational & planning Skills
·                     Self-driven
·                     Ability to manage time
·                     Flexible attitude and ability to perform under pressure
·                     Ability to multitask
·                     Team player and builder
·                     Business Acumen
·                     Ethical Conduct
·                     Performance Oriented
·                     Personal Effectiveness/Credibility
·                     Customer driven
If you meet the above requirements, please apply by emailing your CV and cover letter to application@coretec.co.ke. 

On the email subject, type the word CUSTOMER RELATIONSHIP OFFICER, as your email subject title.

Closing date for applications is 6th October, 2017.

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