CoreTEC Systems & Solutions Ltd
Position: Customer Relationship Officer
Position: Customer Relationship Officer
Positions To Fill: 1 (One)
Division: Client Services
The successful applicant must be driven,
results oriented with a “can do it” attitude and with proven track
records.
Job Overview: Develop and maintain good relationships with existing & potential clients through continuous contact visits and communication as well as follow up on any challenges that may occur from time to time.
Job Overview: Develop and maintain good relationships with existing & potential clients through continuous contact visits and communication as well as follow up on any challenges that may occur from time to time.
This role also includes following up all
the administration and paperwork related as well as ensuring that the right
product/service knowledge is relayed to both existing and potential clients.
Key Duties & Responsibilities;
Key Duties & Responsibilities;
·
Analyze
statistics or other data to determine the level of customer service
·
Carry
out customer survey programs evaluating the company & its products.
·
Carry
out customer appreciation programs.
·
Provide
help and advice to customers by using Company’s solutions and services.
·
Keep
accurate records of discussions and correspondences with customers.
·
Analyze
records to ensure prompt payments whenever they fall due.
·
Ensure
clients enjoy the benefits of renewing their enhancement plans.
·
Identify
lapsed customers and follow up on customers unwilling to renew the enhancement
plan.
·
Maintain
support contract information and facilitate renewal in liaison with HelpDesk
& Support. This should be done in coordination with the concerned Business
Executive.
·
Protect
organization's value by keeping information confidential.
·
Develop
feedback or complaints procedures and systems for customer use as well as
improve customer service procedures, policies and standards.
·
Manage
customer enquiries generated from company official e-mail address, website and
other communication channels.
·
Update
job knowledge by participating in educational opportunities, reading
professional publications, maintaining personal networks and participate in
professional bodies and organizations.
Academic Qualification & Professional
experience;
·
Bachelor’s
Degree in Communication, Public Relations, and Marketing.
·
3
years’ experience in customer service/relations
·
Professional
training in Sales & Customer Service
·
Good
knowledge of ICT
·
Proven
record on retaining clients as well as growth in client base.
Desired Competencies and skills;
·
Excellent
oral and written communication proficiency
·
Interpersonal
skills
·
Selling
skills
·
Negotiation
Skills
·
Good
organizational & planning Skills
·
Self-driven
·
Ability
to manage time
·
Flexible
attitude and ability to perform under pressure
·
Ability
to multitask
·
Team
player and builder
·
Business
Acumen
·
Ethical
Conduct
·
Performance
Oriented
·
Personal
Effectiveness/Credibility
·
Customer
driven
If you meet the above requirements, please
apply by emailing your CV and cover letter
to application@coretec.co.ke.
Closing date for applications is 6th October, 2017.