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Safaricom Jobs in Kenya (and Internship Opportunities)

Manager
Location: Nairobi,KE Organization
Name: E – Commerce Department
Department Description
We are pleased to announce the following vacancy in the E commerce Department within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Head of E commerce, the Vendor Experience Analyst will ensure an excellent customer experience end to end. Analyzing, understanding and executing constant improvements to the online/onsite and offline experience.
Ensure an excellent vendor experience, supporting variety of touch points across our platform, from on boarding to execute commercial/operation plans. Responsible for the VNPS and NPS of the department, ensuring the right communication to the rest of the team and constantly exploring improvements to the KPIs

Responsibilities

·         Ensure an excellent customer experience from end to end. Analyzing, understanding and executing constant improvements to the online/onsite and offline experience
·         Ensure an excellent vendor experience, supporting the variety of touch points across our platform, from on boarding to execute commercial/operation plans.
·         Responsible for the VNPS and NPS of the department, ensuring the right communication to the rest of the team and constantly exploring improvements to the KPIs.
·         Improve the customer experience based on feedback from customers, internal stakeholders and recommend remedial practices

Requirements

·         Degree in a Business related field, preferably marketing with Online Marketing experience
·         3 – 5 years’ experience in online marketing;
·         Project management experience
·         Understanding of e-commerce on-boarding requirements
·         Experience in WordPress or content management system, 3 years hands-on experience on managing e-commerce websites
·         Solid experience of how to structure & optimize content for web
·         Must be willing and able to accommodate flexible work schedule during critical business periods and must exhibit high degree of ownership and accountability.
How to Apply
Human Resource Internships
Location: Nairobi,KE
Department Description
We are pleased to announce the following internship opportunities in the Talent Acquisition & Capability Management department within Resources Division. The main aim of the internship is to give on-going university students an opportunity to experience and work in a real corporate environment.
Brief Description
Reporting to the Senior Manager-Talent & Resourcing, the role holder will be exposed to several key areas and roles.

Responsibilities

·         Manage low level department programs
·         Provide project management support for department activities
·         Records Management
·         Reporting and Analytics
·         Track calendar of departmental activities
·         Event Management
·         Running resource center
·         Liaise with consultants on specific workshops and programs
·         Manage relationships with departmental external providers
·         Provide coordination support during departmental & divisional activities
·         Participate in ongoing Talent programs

Requirements

·         Under-graduate student (On-going) in a business/humanities related field (a Human Resource discipline will be an added advantage) – Indicate your year of study aand expected Graduation date on your CV Hands-on experience in use of Microsoft Office applications especially MS Excel
·         Proactive, confident, energetic with the ability to work under pressure to tight schedules/deadlines and monitor and follow up on all actions taken
·         A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills
·         A proven team player with excellent communication and interpersonal skills
·         Good command of written & spoken English
·         A strong sense of self drive, initiative, integrity and a sense of humor
How to Apply

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