Customer Service Officers
This position reports to the Customer
Service Manager and will be responsible for responding to a variety of customer
requests and inquiries via the telephone or in person over the counter.
Providing and promoting a professional, high quality, front line customer
focused service.
Responsibilities
·
Ensuring that all calls to the Campus
are dealt with promptly, in line with the University’s standards and targets.
·
Having full knowledge and ability to
access all services to help meet the individual needs of our customers.
·
Liaising with colleagues in relevant
offices so as to resolve inquiries appropriately.
·
Ensuring that customers are advised
of alternative communication methods.
·
Following current procedures when
transferring a call to another member of staff for specialist advice.
·
Taking ownership and responsibility
for all inquiries presented to the Campus
·
Dealing with all calls and enquiries
received within the Campus in line with the University’s policies and
procedures.
·
Performing any other duty that may be
assigned from time to time by the immediate supervisor.
Qualifications
·
Have a Bachelor’s degree in any of
the following disciplines: Social Sciences, Management, Business
Administration, Office Administration or a related degree qualification from a
recognized institution;
·
Have served in the position of
Customer Care Officer for a minimum period of two (2) years or in a comparable
and relevant position in the public or private sector;
·
Have demonstrated professional
competence and ability in planning and administration of Customer Care
functions;
·
Be proficient in the relevant
computer applications;
·
Have superior communication skills.
·
A team player with experience in
dealing with the public.
Principal Laboratory Technologist
The Principal Laboratory Technologist
shall report to the Registrar, Academic Administration and will be responsible
and accountable for all academic laboratories, ensuring that the relevant
equipment are available, managing and supervision of relevant staff and
participating in all strategic planning process in regards to the University’s
Laboratories.
Responsibilities
·
Supervision of all laboratory staff
and all the activities of the Laboratories.
·
Duty allocations, discipline,
training schedules, running of class demonstration, leave schedules.
·
Requisition for additional
laboratories, Equipment/Apparatus and modification/redesigning of Laboratories,
in consultation with the chief laboratory technologists,
·
Ensuring that laboratories and
equipment are properly maintained.
·
Preparation of Annual laboratory
budgets in consultation with heads of departments, chief technologists and
senior Technologists.
·
Co-coordinating laboratory training
programmes and workshops/ seminars and participating in international
workshops/ seminars.
·
Designing and supervising
implementation of quality laboratory policies, strategies and procedures.
·
Preparation and evaluating work
plans.
·
Supervising overall planning of
laboratory programmes and the junior level technologists.
·
Advising on upgrading of laboratory
technologies, techniques, skills and protocols whenever required.
·
Implementing Laboratory Safety and
Quality Control.
·
Co-coordinating the functioning of
all university Laboratories.
·
Evaluating procurement of laboratory
supplies and ensures timely requisition and supply.
·
Compiling the annual progress report
of the laboratory department.
·
Conducting applied and adaptive
researches
·
Maintaining and updating laboratory
database
·
Writing of scientific articles and
reports
·
Liaising with academic staff and
technical staff or non-teaching staff to ensure smooth running of practicals,
demonstration and research projects.
·
Performing any other duty as assigned
by the university management.
Qualifications
·
A Bachelor’s and Master’s degree in
the area of specialization.
·
3+ years of experience as a Deputy
Principal Technologist, or a relevant position.
·
Experience working in a University
setting.
·
Have a keen eye for detail.
·
A strategic thinker.
Director, ICT
The Director, ICT shall report to the
Deputy Vice Chancellor, Administration, Planning and Institutional Advancement
and will be responsible and accountable for the day to day functional delivery
of ICT services and programs to the University that reflects contemporary best
practice and achieves optimal outcomes for the University’s strategic
operational and business requirement.
Responsibilities
·
Leading the delivery of high quality
ICT services across the University to provide optimal levels of support for the
University’s key operational requirements.
·
Identifying and defining specific ICT
business requirements in collaboration with directors, managers, clients across
the University and third party stakeholders to develop tailored ICT solutions.
·
Implementing new systems,
technologies and services to deliver innovative and flexible ICT solutions that
achieve business requirements.
·
Developing, implementing, reviewing,
evaluating and reporting on the University’s ICT strategic, business and operating
plans and associated projects, ensuring alignment with the strategic directions
of the University.
·
Analyzing and reviewing ICT service
delivery to identify opportunities to improve and enhance the services for the
University Key challenges.
·
Managing client expectations and
delivering outcomes to agreed targets and timeframes.
·
Identifying and addressing complex
ICT service delivery issues and providing alternate solutions based on well
considered and balanced assessment of the facts and consequences.
·
Assessing and responding to the
impact of changes in the operating environment ensuring a high level of
integration with the university’s strategic direction.
Qualifications
·
Masters degree in an IT field.
·
5+ years of experience in a similar
capacity.
·
Have the relevant ICT Technical
knowledge
Principal Finance Officer
The Principal Finance Officer shall
report to the Vice Chancellor and will be responsible and accountable for the
administrative, financial and risk management operations of the University to
include the development of a financial and operational strategy, metrics tied
to that strategy and the ongoing development and monitoring of control systems
designed to preserve University assets and report accurate financial results.
Responsibilities
·
Assisting in formulating the University’s
future direction and supporting tactical initiatives and the University’s
strategic plan.
·
Overseeing the capital requests and
budgeting processes
·
Developing performance measures for
the Finance department that support the University ‘s strategic direction
·
Participating in key decisions as a
member of the executive management team
·
Overseeing the management and
coordination of all fiscal reporting activities for the University including:
·
University revenue/expense and
balance sheet reports, reports to funding agencies, development and monitoring
of University and contract/grant budgets
·
Overseeing the financial operations
of all campuses
·
Developing and maintaining systems of
internal controls to safeguard financial assets of the University
·
Overseeing the coordination and
activities of independent auditors ensuring all audit issues are resolved, and
all compliance issues are met, and the preparation of the annual financial
statements is in accordance with the University’s schedules and processes.
·
Attending Board and Subcommittee
meetings; including being the lead staff on the Audit/Finance Committee.
·
Monitoring banking activities of the
University.
·
Overseeing the coordination and
activities of independent auditors ensuring all compliance issues are met, and
the preparation of the annual financial statements is in accordance.
·
Ensuring that record keeping meets
the requirements of auditors and government agencies e.g KRA
·
Advising and reporting on key risk
issues that may affect the University to the University Council and the Board
of Directors.
·
Maintaining relations with external
auditors and investigating their findings and recommendations
Qualifications
·
Have a master’s degree in accounting
or business administration, or equivalent business experience
·
10+ years of progressively
responsible experience for a major institution or division of a large
corporation.
·
Should have experience in partnering
with an executive team, and have a high level of written and oral communication
skills.
·
Preference will be given to
candidates with an MBA in Finance and the Certified Public Accountant CPA (K)
or its equivalent.
·
Good negotiation skills the ability
with the ability to explain financial matters firmly and clearly
·
Good interpersonal & organization
skills
Principal Corporate Services
The Principal, Corporate Services
shall report to the Vice Chancellor and will be responsible and accountable for
the Corporate Communications, Ethics & Value Compliance, the Marketing and
Branding and the Quality Assurance & Linkages Directorates.
Responsibilities
·
Leading with the formulation of
corporate policies including crisis communication policy and associated
processes of the quality assurance, Marketing and communications departments.
·
Developing and implementing the
corporate services strategies and plans under the direction of the Vice
Chancellor.
·
Undertaking bench-marking surveys to
ensure that the University is maintain a competitive edge in its industry
·
Developing and managing the various
departmental budgets.
·
Working with senior management to
determine the appropriate organizational culture that ensures that the
·
University maintains a strong
positive reputation among its stakeholders
·
Developing performance measures for
the Quality, Communications and Marketing Directorates that support the
University’s strategic direction
Qualifications
·
Have a master’s degree in
Communication, Public Relations and/or Marketing
·
10+ years of progressively
responsible experience for a major institution or division of a large
corporation.
·
Significant knowledge and working
experience in Communication.
·
Significant knowledge and experience
in public relations, report writing and brand management
·
Excellent communication skills – oral
and written.
·
Be a member of a professional,
Communication, or Marketing and PR body.
·
Ability to think strategically and
translate into realistic action plans.
·
Effective implementation of research
projects.
Principal Open Distance & Electronic
Learning (ODEL)
The Principal, Open, Distance & electronic learning shall report to the
Deputy Vice-Chancellor, Academic and Research Affairs and will be responsible
and accountable with strategic planning, development, and delivery oversight of
e-Learning initiatives at the University.
Responsibilities
·
Overseeing the work of the staff
assigned to e-Learning; planning and managing the departmental budgets;
developing and implementing strategies in support of eLearning.
·
Monitoring Open, distance and
electronic learning programmes.
·
Liaising with various schools to
schedule online courses and video conference courses.
·
Evaluating new tools (internal and
external) as they relate to best pedagogical practices and implications for
faculty development.
·
Overseeing and Co-coordinating new
web-based courses for instructional delivery.
·
Exploring and implementing innovative
products to support e-learning-centered University.
·
Performing other duties as assigned.
Qualifications
·
5+ years of experience in managing an
online learning department.
·
Knowledge of traditional and online
(web-based) instructional delivery
·
Understanding of the functionality of
Learning Management Systems Knowledge of alternative electronic delivery
methods with attention to curriculum alignment and quality assessment
·
Problem-solving abilities
·
Adaptable to innovation and new
methodologies; Creativity
·
Excellent communication skills
·
Supervisory and leadership skills
Director, Security Services
The Director, Security shall report
to the Deputy Vice Chancellor, Administration, Planning and Advancement and
will be responsible and accountable for the leadership and management of all
safety and physical security initiatives impacting the University.
He directs day-to-day operations, emergency and crisis response, and compliance
with the all legal requirements, as well as investigations and physical
security risk mitigation efforts at all University locations.
Responsibilities
·
Coordination of all security matters
that pertain to the University. This is through proper management of the
various security mechanisms in place which entail surveillance systems and the
internal and external security groups.
·
Developing the University’s security
strategic plan every 5 years as well as review it periodically when necessary
so as to guide in the long term planning of security enhancement in the
University.
·
Developing and reviewing security and
safety guidelines periodically to inform/enlighten the various internal
stakeholders of the University on how to face contingencies
·
Developing the University’s security
policy every 2 years and review the same when need be to guide the operations
of the various categories of security staff i.e. employed guard force,
outsourced guard force and the national police service.
·
Developing the annual budget
estimates of the department to guide in departmental expenditures upon allocation
of funds every financial year.
·
Developing and reviewing the
pre-employment check system on a periodic basis to guide in determination of
suitable new security employees
·
Overseeing the regular deployment and
daily supervision of subordinates to ensure proper coverage of the entire
University and performance of work is as per laid down rules and regulations.
·
In Liaison with the relevant
departments, organizing for fire drills and fire training for selected fire
marshals within the University.
Qualifications
·
A Bachelors degree in a security
related field. (Masters would be an added advantage)
·
Served in the disciplined forces and
attained a rank of captain / Chief inspector of police and above.
·
Over Fifteen (15) relevant years’
experience.
·
Have been an officer commanding at a
station level.
·
Knowledge of intelligence collection
/ investigations.
·
Valid certificate of good conduct.
·
Computer literate.
·
Clean discharge certificate where
applicable
Procurement Officer
The Procurement Officer shall report
to the Procurement & Supplies Manager and will be responsible and
accountable for initiating purchase requests and keeping track of the stages
through which each order is routed until receipt and payment.
Work also involves shipping and receiving responsibilities for materials
purchased including filing damage claims and shipping out materials being
returned for various reasons.
Work is usually performed under
general supervision and requires the use of independent judgment and initiative
while continuing to work within defined university procurement policies and
procedures.
Responsibilities
·
Maintaining updated procurement
documents and Manuals
·
Circulation of quotes, bids and
proposal for evaluation;
·
Assisting with the coordination of
the selected bidder to ensure completion of administrative processes including
Bid Security, contract award notice and that contract documents are distributed
accordingly.
·
Assisting with managing the
administrative process throughout the duration of the preparation of all
documentation until the award of the contract
·
Preparation of management information
and statistical report;
·
Processing the appropriate documents
procedures for purchases/Services /Contracts;
·
Providing purchased materials to the
responsible receiving departments.
·
Maintaining appropriate records to
ensure that procurement process, decision, and contractual agreements are
accurately documented for accountability and audit purpose.
·
Receiving purchases and checking
requests from departments, checking for accuracy and forwarding to university
procurement office/store.
·
Maintaining contact with vendors
regarding orders and merchandise, new products, market conditions, and trends;
·
Coordinating purchasing from on-site
vendors not associated with university procurement operations.
·
Receiving, inspecting, and
distributing merchandise to appropriate individuals/departments /directorates;
·
Filing damage claims with companies
or vendors.
·
Preparing periodic reports related to
purchasing, inventory control including quarterly reconciliation of stocks.
·
Evaluating the quality and
appropriateness of supplies and equipment; conducting cost/quality comparisons.
·
Liaising with all
directorates/departments to determine purchasing needs and specifications.
·
Coordinating expenditure records with
university accounts payable in order to assure prompt and accurate payment to
vendors/suppliers.
·
Preparation of Request for Quotation,
Initiations to Bid, Requests for Proposal and co-ordination of their timely
dispatch.
·
Performing any other duties related
as assigned by immediate supervisor.
Qualifications
·
A Bachelor’s Degree in Business
Administration, Management, Finance, Procurement, Logistics Management or a
relevant field.
·
3 to 4 years of progressively
responsible experience in procurement.
·
Good working knowledge of MS Office
application (Word, Excel), procurement ERP systems, email and able to easily
navigate the Internet
·
Knowledge of purchasing methods and
procedures as designated by university procurement office.
·
Knowledge of record keeping methods
and procedures applicable to purchasing, as well as some knowledge of the
application of bookkeeping principles and methods to the keeping of procurement
records.
·
Knowledge of supplies and materials
utilized in office, technical, or maintenance operations.
·
Ability to establish and maintain
effective working relationships with institutional officials and vendors
·
Able to uphold and respect
procurement ethics and to conduct activities with integrity.
·
A team player who demonstrates
patience, flexibility, resourcefulness and honesty.
·
Be willing and able to meet tight
deadlines and work long hours when required.
·
A self-starter, who is able to plan
and manage his/her own work, takes initiative and strives to meet deadlines.
·
Be able to work in a multicultural
environment.
·
Should be attentive to detail.
Campus Registrar, Finance, Administration
& Marketing
This position reports to the Campus
Director and will be responsible and accountable for ensuring high staff
performance and compliance to the university policies and procedures, prudent
management of the University’s resources and oversee the implementation of the
University Strategic Plan.
This position will work closely with
Heads of departments & Deans of Schools on matters relating to Marketing,
Human Resources, Finance and Administration.
Responsibilities
·
Implementing and coordinating
administrative, human resources, finance and marketing procedures and systems
and devising ways to streamline processes at Campus level.
·
Effective implementation of the
division’s service charter
·
Enhancement of updated staff and
student records
·
Coordinating safety and security
matters, Central services which include; procurement, telephone, water supply
among others.
·
Preparation of annual budgetary
estimates
·
Allocation of funds to the user
departments
·
Control of expenditure, level of
University debtors and advising on cost saving measures
·
Estates Management
·
Continuously carry out cost benefit
analysis for academic and non-academic sections. This will enhance
sustainability of the center operations
·
Analysis, appraisal and
implementation of staff support facilities
·
Ensuring proper implementation of
staff development
·
Ensuring proper oversight of all
center operations
·
Overseeing staff welfare and ensure
proper public relations
·
Supervision and coordination of all
activities related to planning and marketing
·
Implementing monitoring and
evaluation systems.
·
Formulating and implementing the
marketing policy.
·
Enhancing the corporate image of the
University.
·
Strengthening the marketing of the
University’s programmes and activities
·
Effectively dealing with all matters
related to public relations and protocol
·
Performing any other duties as may be
delegated from time to time by the Director, Campus.
Qualifications
·
A Bachelor’s degree in a business
related field, Human resources, Commerce or Marketing
·
3+ years’ experience in
Administration, HR, Marketing or/and Finance in a University setting or similar
environment.
·
Proven experience as Administration
manager
·
In-depth understanding of office
management procedures and departmental and legal policies.
·
Familiarity with financial and
facilities management principles
·
Proficient in MS Office
·
An analytical mind with
problem-solving skills
·
Excellent organizational and
multitasking abilities
·
A team player with leadership skills
Biomedical Engineer
This position reports to the Chief
Technologist and will be to oversee usage, maintenance, installation, calibration
and repairs of all laboratory equipment & services in the university
Responsibilities
·
Carrying out routine planned
preventive maintenance of the laboratory equipment for optimum use of
equipment.
·
Trouble shooting, diagnosing and
correcting faults in laboratory equipment
·
Creating and implementing preventive
maintenance programs
·
Establishing and maintaining a safe
work environment
·
Executing tasks according to
university guides and procedures
·
Conforming to all safety rules and regulations
·
Performing any other duties as may be
assigned from time to time.
Qualifications
·
Must be a holder of either Higher
Diploma or Diploma in Medical Engineering or Electrical & Electronics
Engineering (Electronics /Instrumentation) or related field from a recognized
institution.
·
Diploma in Instrumentation will be an
added advantage.
·
Holders of Diploma in Medical
Engineering Must be registered with AMEK( Association Of Medical Engineering Of
Kenya)
·
At least three years (3) hands on
experience in maintenance, troubleshooting and repairs of a wide variety and
modern laboratory equipment in a busy teaching or research laboratory.
·
Ability to diagnose technical faults
and carry out repairs
·
Ability to work independently with minimum
supervision
·
Ability to plan and organize work
·
Good computer skills
·
Good communication skills
·
Be self-motivated, pro – active and
possess the right attitude
Invigilators
Qualifications
·
Have a Bachelor’s degree from a
recognized University
Please note that this job is on
part-time basis
How to Apply
Applicants are required to submit
applications giving details of the educational and professional qualifications,
age, detailed work experience, present post and salary, applicant’s telephone
number and e-mail address, a detailed curriculum vitae including three (3)
referees who are knowledgeable about the applicant’s competence and area of
specialization.
NOTE:
1.
Interested applicants should send the
applications to the undersigned, quoting the reference number for the job
applied for so as to be received on or before 12th September, 2017.
2.
Electronic application can be sent in
PDF format by email to recruitment@mku.ac.ke.
3.
Terms of service are provided for as
per Mount Kenya University scheme of service
4.
Mount Kenya University is an equal
opportunity employer.
5.
Only short listed candidates will be
contacted.
Applications should be addressed to;
The Deputy Vice-Chancellor,
Administration, Planning and Institutional Advancement,
Mount Kenya University,
Main Campus, Thika,
General Kago Road,
Thika, Kenya.
Main Campus, Thika,
General Kago Road,
Thika, Kenya.