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Hotel Jobs in Kenya – Fairmont, Nairobi (Many Vacancies)

Concierge
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Responsibilities:

·         Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Assist guests with mail, messages, and any plans or arrangements they require
·         Assist with any plans or arrangements the guest intends to make during their stay
·         Assist guests regarding hotel facilities in an informative and helpful way
·         Follow department policies, procedures and service standards
·         Follow all safety policies
·         Other duties as assigned

Qualifications

·         Previous customer related experience an asset
·         Must possess a professional presentation
·         Must possess outstanding guest services skills and sophisticated verbal & written communication skills
·         Computer literate in Microsoft Window applications an asset
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively with fellow colleagues as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times

How to Apply

click here to visit Fairmont career portal

Mechanic
Hotel Overview: The Fairmont Mara Safari Club has opened following an extensive renovation program. Surrounded on three sides by the Mara River and on the edge of the world’s Seventh “New” Wonder of the World – The Maasai Mara – Fairmont Mara Safari Club if the epitome of tented luxury.

Responsibilities:

·         Reporting to the Technical Services Manager, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offers professional, engaging and friendly serviceMakes sure assignments are accurately and professionally done first time.
·         Drives implementation of energy and cost cutting measures
·         Ensures that all activities are carried out honestly, ethically and within the parameters of the Kenyan Laws and hotel rules and regulations.
·         Maintains high level of all hotel services, features and hours of operations

Qualifications

·         Previous experience is an asset
·         Grade test 1
How to Apply
click here to visit Norfolk career portal

Food & Beverage Server
As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Responsibilities:

·         Consistently offer professional, friendly and engaging service
·         Assist guests regarding menu items in an informative and helpful way
·         Follow outlet policies, procedures and service standards
·         Have full knowledge of beverage lists and promotions
·         Have full knowledge of all menu items, garnishes, contents and preparation methods
·         Follow all safety and sanitation policies when handling food and beverage
·         Other duties as assigned
Qualifications
·         Previous service experience an asset
·         Previous point of sale system experience an asset, but not required
·         Excellent communication and organizational skills
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively with fellow colleagues as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
How to Apply
click here to visit Norfolk career portal

Front Desk Agent
First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Responsibilities:

·         Reporting to the Front Office Supervisor, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Greet, check in and settle guest accounts while ensuring all service standards are followed
·         Assist guests regarding hotel facilities in an informative and helpful way
·         Respond to each Guest who approaches the Reception Desk
·         Drive rate through up-selling room brands
·         Follow department policies, procedures and service standards
·         Follow all safety policies
·         Other duties as assigned

Qualifications

·         Proficiency in English (verbal and written), second language an asset
·         Previous customer related experience preferred
·         Previous PMS experience an asset
·         Computer literate in Microsoft Window applications an asset
·         Must be able to type 25 words per minute
·         Must possess a professional presentation
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment

·         Ability to work cohesively with fellow colleagues as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
·         Physical Aspects of Position (include but are not limited to):
·         Frequent standing and walking throughout shift
·         Occasional kneeling, pushing, pulling, lifting
·         Occasional ascending or descending ladders, stairs and ramps
How to Apply
click here to visit Fairmont career portal

Housekeeping Supervisor
Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.
Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Responsibilities

·         Reporting to the Executive housekeeper, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Lead and supervise the day-to-day operation of the department to ensure service standards are followed
·         Handle Guest concerns and react quickly, logging and notifying the proper areas
·         Actively participate in daily briefing, daily warm up and department meetings
·         Ensure Room Attendants are informed daily about priorities in their section
·         Follow departmental policies and procedures
·         Report necessary maintenance items
·         Follow all safety and sanitation policies
·         Other duties as assigned

Qualifications

·         Proficient in English (verbal & written) essential
·         High school diploma or equivalent preferred
·         Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
·         Proven training skills
·         Experience with Hotel Property Management System, Micros-Fidelio desirable
·         Proactive with a meticulous eye for detail
·         Strong organizational, supervisory and communication skills
·         Able to convey information and ideas clearly
·         Ability to evaluate and select among alternative courses of action quickly and accurately
·         Work well in stressful, high-pressure situations
·         Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
·         Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
How to Apply
Click here to visit Norfolk career portal

Duty Manager
The knowledge and engagement of our Duty Managers is the expectation of our Guests and Colleagues at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Responsibilities:

·         Consistently offer professional, friendly and engaging service
·         Assist guests with mail, messages, and any plans or arrangements they require
·         Assist with any plans or arrangements the guest intends to make during their stay
·         Assist guests regarding hotel facilities in an informative and helpful way
·         Follow department policies, procedures and service standards
·         Follow all safety policies
·         Other duties as assigned

Qualifications

·         Previous customer related experience an asset
·         Must possess a professional presentation
·         Must possess outstanding guest services skills and sophisticated verbal & written communication skills
·         Computer literate in Microsoft Window applications an asset
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively with fellow colleagues as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
How to Apply
click here to visit Fairmont career portal


Food & Beverage Server
As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Responsibilities:

·         Reporting to the Outlet Supervisor, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Assist guests regarding menu items in an informative and helpful way
·         Follow outlet policies, procedures and service standards
·         Have full knowledge of beverage lists and promotions
·         Have full knowledge of all menu items, garnishes, contents and preparation methods
·         Follow all safety and sanitation policies when handling food and beverage
·         Other duties as assigned

Qualifications

·         Previous service experience an asset
·         Previous point of sale system experience an asset, but not required
·         Excellent communication and organizational skills
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively with fellow colleagues as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
How to Apply
click here to visit Fairmont career portal

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