Our client is a fast growing manufacturer
and importer of furniture materials. They seek to hire an innovative,
passionate and results oriented candidate who will be tasked with taking the
reins of customer management responsibilities and ensuring the day to day
running of these functions while driving the expansion of the company breaking
into strategic areas.
Position: Head of Customer Engagement
Industry: Furniture Manufacturing
Location: Nairobi
Salary: 150-220 K
Location: Nairobi
Salary: 150-220 K
Responsibilities
·
Invest in coaching and development of
your team, taking advantage of opportunities to grow team members’
responsibilities
·
Maintain a high-performance culture,
designing a motivating compensation policy and rewarding outstanding
accomplishment
·
Hire and coach new talents into the
customer engagement team as required by the expansion strategy
·
Oversee and coordinate all the
prospecting and customers’ management functions ensuring that they are
performed with the highest efficiency
·
Coordinate activities with the
operation and production teams ensuring smooth collaboration with the customer
engagement team and improve processes based on customers’ feedback
·
Work with management to design and
implement ideas and strategies to introduce new product lines, acquire new
customers and break into new markets
·
Propose and lead the implementation
of marketing ideas to drive increased market penetration of existing products
lines
·
Directly manage the relationship with
key accounts in the portfolio guaranteeing high level of satisfaction and
increased sales volumes
·
Find opportunities to develop and
improve systems, delegate responsibilities to enable the team to handle more
work with increasing complexity
·
Effectively utilize customer
relationship management (CRM) and sales tracking platforms to ensure that the
customer engagement team operates efficiently and revenue targets are met
Qualifications
·
Bachelor’s degree in Sales&
Marketing or equivalent relevant field
·
3-5 years’ experience managing
individuals across different functional areas with at least 2 years in Sales
and Business Development.
·
Experience in B2B sales is desired
·
Furniture industry knowledge or
experience will be an added advantage
·
Strong interpersonal skills and
success developing, maintaining & growing productive professional
relationships.
·
You have experience developing and
implementing management systems within an organization, and value the structure
and predictability they bring.
·
Eager to take on responsibility,
ability to perform and inspire others to perform for a key team within our
company
How to Apply