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Front Desk Officer Job Vacancy

Job: Hotel Front Desk Officer
Responsibilities
·         Answer the phone at the front desk to respond to current and prospective guests’ needs
·         Book reservations for individuals, families and groups as required
·         Greet walk-in guests and guests with reservations when they arrive at the front desk

·         Schedule special services, such as spa treatments, when guests inquire
·         Refer guests to local amenities and venues
·         Communicate guests’ requests and complaints to the appropriate department
Qualifications and Skills
·         Diploma in Front office, hospitality background
·         4+ years’ customer service experience in hotel/restaurant preferred
·         Excellent oral and written communication skills
·         Friendly phone manner a must
·         Willingness to work nights, weekends and holidays
·         Willingness to maintain confidentiality
·         The East African Community is encouraged to apply. Work permits will be provided
Qualified persons to apply at cvs@amazonfronts.co.ke
Only shortlisted candidates will be contacted

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