Job: Hotel Front Desk Officer
Responsibilities
·
Answer the phone at the front desk to
respond to current and prospective guests’ needs
·
Book reservations for individuals,
families and groups as required
·
Greet walk-in guests and guests with
reservations when they arrive at the front desk
·
Schedule special services, such as
spa treatments, when guests inquire
·
Refer guests to local amenities and
venues
·
Communicate guests’ requests and
complaints to the appropriate department
Qualifications
and Skills
·
Diploma in Front office, hospitality
background
·
4+ years’ customer service experience
in hotel/restaurant preferred
·
Excellent oral and written
communication skills
·
Friendly phone manner a must
·
Willingness to work nights, weekends
and holidays
·
Willingness to maintain
confidentiality
·
The East African Community is
encouraged to apply. Work permits will be provided
Qualified persons to apply at cvs@amazonfronts.co.ke
Only shortlisted candidates will be
contacted
