Customer Service Manager
This position will ensure the
company’s profitability through customer satisfaction, loyalty and retention
and by ensuring customers’ expectations are met.
Responsibilities
·
Improve customer service experience,
create engaged customers and facilitate organic growth;
·
Take ownership of customers issues
and follow problems through to resolution;
·
Set a clear mission and deploy
strategies focused towards that mission;
·
Develop service procedures, policies
and standards;
·
Keep accurate records and document
customer service actions and discussions;
·
Analyze statistics and compile
accurate reports;
·
Recruit, mentor and develop customer
service agents and nurture an environment where they can excel through
encouragement and empowerment;
·
Keep ahead of industry’s developments
and apply best practices to areas of improvement;
·
Control resources and utilize assets
to achieve qualitative and quantitative targets;
·
Adhere to and manage the approved
budget; and
·
Maintain an orderly workflow
according to priorities.
Qualifications
·
Bachelor’s degree in Business,
Marketing or relevant discipline.
·
Minimum of 5 years’ experience in a
similar position.
·
Experience in Call center an added
advantage
·
Working knowledge of customer service
software, databases and tools;
·
Experience in Customers
service/marketing;
·
Excellent communication and
inter-personal skills;
·
Creative team player and results
oriented individual; and
·
Leadership Skills: Customer service
managers will need to motivate the team, work with them to make sure they abide
by all company policies and procedures.
Application Deadline October 6, 2017
How to Apply
Qualified candidates to Apply here
