Job Summary
The
overall purpose of the Customer Care Representative position is to acquire, grow and deepen customer relationships
through excellent service delivery and cross-selling and up-selling Securex
products.
Responsibilities
Customer Care
·
Ensure the delivery of quality
service to customers and the projection of a professional and warm image.
·
Ensure excellent on boarding
experience for customers through timely delivery of contracts and Welcome
Letters
·
Ensure 100% adherence to customer
visit policy to include regular, post installation and post incident visits
·
Receive and report all customer complaints/
requests to ensure timely response as per the Securex promise.
·
Take advantage of interaction with
customers to educate them on all our products and services and encourage them
to participate and give feedback.
·
Administer quarterly customer satisfaction
questionnaires as per assigned customer samples to gauge and rate satisfaction
·
Ensure effective use of systems and
adequate engagement of customers to capture all relevant details for faster
resolution of complaints.
·
Ensure that all customer requests,
complaints and complaints are logged on evolution.
·
Ensure timely resolution of customer
issues and escalation of any issues outside job scope and follow through to
ensure closure.
·
Ensure good housekeeping and filing
of customer documents, internal reports and any other documents
How to Apply
