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Customer Care Representative Job in Kenya

Job Summary
The overall purpose of the Customer Care Representative position is to acquire, grow and deepen customer relationships through excellent service delivery and cross-selling and up-selling Securex products.
Responsibilities
Customer Care

·         Ensure the delivery of quality service to customers and the projection of a professional and warm image.
·         Ensure excellent on boarding experience for customers through timely delivery of contracts and Welcome Letters
·         Ensure 100% adherence to customer visit policy to include regular, post installation and post incident visits
·         Receive and report all customer complaints/ requests to ensure timely response as per the Securex promise.
·         Take advantage of interaction with customers to educate them on all our products and services and encourage them to participate and give feedback.
·         Administer quarterly customer satisfaction questionnaires as per assigned customer samples to gauge and rate satisfaction
·         Ensure effective use of systems and adequate engagement of customers to capture all relevant details for faster resolution of complaints.
·         Ensure that all customer requests, complaints and complaints are logged on evolution.
·         Ensure timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.
·         Ensure good housekeeping and filing of customer documents, internal reports and any other documents
How to Apply

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