Commercial Support Manager
We are pleased to announce the
following vacancy in the Wholesale and Roaming department in the Finance
Division. In keeping with our current business needs, we are looking for a person
who meets the criteria indicated below.
Roles
·
To deliver an end to end Wholesale
Commercial Support;
·
To support in Contract Negotiations
and Database Administration;
·
To help in the preparation, tracking
and monitoring of Service Level Agreements (SLA’s);
·
To create additional value in in
Strategic Contracts and Partnerships;
·
To regularly develop, review and
re-engineer wholesale processes:
·
To facilitate timely and quality
Wholesale Compliance Reporting;
·
To lead Wholesale business Tendering,
Tender Process Review and Submission;
·
To help review our processes,
products and contracts for risks and fraud;
·
To facilitate Dispute resolution and
timely Debt collection.
Requirements
·
A Degree in Commerce, ICT or a
Business related field;
·
3-5 Years’ experience preferably in
the telecommunications industry;
·
Ability to take a holistic view of
the business;
·
Ability to develop strong analytical
frameworks to aid in swift and objective decision making;
·
Team management skills;
·
Have strong business acumen and
highly developed commercial experience;
·
Experience in strategic decision
making;
·
Highly developed interpersonal and
communication skills;
·
New business development skills;
·
High level experience and skills
working with stakeholders.
How to Apply
If you meet the above qualifications,
apply online through our recruitment portal on or before 25th
August 2017.
Housekeeping Executive
We are pleased to announce the
following vacancy in the Property and Essential Services department within the
Resources Division. In keeping with our current business needs, we are looking
for a person who meets the criteria indicated below.
Reporting to the Manager –
Hospitality and Guest Relations the individual ensures that facilities occupied
and used by Safaricom employees, contractors, customers and visitors are
maintained to the highest level of cleanliness creating an environment which is
conducive to work and is aesthetically pleasing.
Roles
·
Oversee facilities cleaning,
fumigation, catering, gardening and landscaping.
·
Supervising the hospitality and
housekeeping team by ensuring that they provide quality service to the internal
customers and external customers.
·
Monitoring and tracking of service
contracts with cleaning, landscaping, fumigation, catering, drinking water and
crèche companies and ensuring that standards have been met satisfactorily.
·
Monitor and report the consumption of
beverages services to Manager – Hospitality and Guest Relations
·
Ensure availability of beverages and
consumables to staff as per agreed SLA.
·
Quarterly feedback to the Section
manager on performance of contractors handling
·
Cleaning, landscaping, fumigation,
catering, drinking water and crèche
·
Monthly status report on Staff
requests channeled through the service desk folder with reviews carried out
monthly in the sectional meeting
·
Conduct SLA tracking and prepare SLA
reports for contractors assigned.
·
Achievement of an average of 80%
internal customer satisfaction rating. Review of results and action plan
prepared within 2 months of closure of the survey.Achieve a higher satisfaction
rate that should be achieved after
·
Ensure compliance with environment
health and safety regulations
·
Research on best practice and new
initiatives
·
Ensure implementation of Integrated
waste management
Requirements
·
Hold a Bachelor’s degree in social or
technical sciences from a reputable university or an equivalent qualification.
·
Have over 3 years post – graduation
experience as a cleaning supervisor in a large organization.
·
Creative problem solver with good
reasoning capability
·
Very good communication and
interpersonal skills
·
Consistence self-motivated and highly
proactive individual
·
Ability to lead and supervise staff
·
Team player
How to Apply
If you meet the above qualifications,
apply online through our recruitment portal on or before 25th August
2017.