Kenya
Safari Lodges & Hotels Ltd is seeking to fill a position with dedicated,
experienced and highly talented hospitality professional.
Position: Receptionist / Cashier (Ngulia Safari Lodge)
Main Purpose of the Job: Reporting to the Head Receptionist, check in and check out all guests as well as collect all guests’ payments, receive departmental sales in cash / credit, balance departmental summaries and post all charges to respective guest’s accounts to ensure accounts are updated and generally provide information pertaining to hotel operations to guests.
Position: Receptionist / Cashier (Ngulia Safari Lodge)
Main Purpose of the Job: Reporting to the Head Receptionist, check in and check out all guests as well as collect all guests’ payments, receive departmental sales in cash / credit, balance departmental summaries and post all charges to respective guest’s accounts to ensure accounts are updated and generally provide information pertaining to hotel operations to guests.
- Check-in all
booked and walk in guest to the hotel and brief the guests on all hotels
facilities and services.
- Verify and
clarify modes of payments for all arrivals. & ensure FOC collect a
deposit for all walk Ins clients to avoid skippers.
- Allocate all
arrivals rooms or pre-allocate where possible & compile a daily
forecast for the following day
- Communicate
all guest complaints to respective departments.
- Ensure all
arrivals are registered properly receive a warm welcome
- Check
housekeepers report to ascertain the room status.
- Ensures
reception reports are filled respectively.
- Communicate
all special requests to respective departments Prepares occupancy
statistics.
- Handle rooms’
reservations when required
- Handle
telephone switchboard when required
- Balance all
departments’ summaries
- Receive guest
departmental charge and ensure that bills have correct information &
post charges into respective Guest Accounts
- Transfer to
city ledger all folios to agents with credit facility attaching the
relevant correspondence
- Pre-print all
folios for departures and ensure all bills are attached
- Performs any
other related duties and assignment as may be delegated by the Supervisor
Person Profile
- Minimum ‘O’
level education with at least KCSE Grade C or equivalent.
- Professional
Qualification: certificate in Front office Operation from recognized
training institution.( KUC added advantage)
- Working
experience of at least 2 years in hotel/lodge front office, bookings /
sales desk or related hospitality / service industry; customer –oriented,
sales focused.
- Computer
proficiency (MS office suite) with experience of Fidelio Front office V7.
- Strong oral
and written communication skills with excellent presentation.
- Able to work
on own initiative yet be part of a team
- Demonstrate
meticulous attention to details, practical common-sense approach, applying
good judgment at all times.
How to Apply
If you believe that you clearly demonstrate the ability to meet the above criteria, please submit your application along with a detailed CV, attaching copies of academic and professional certificates and testimonials, stating current position, experience, names of at least 3 professional referees, e-mail address and telephone to the following address by close of business on Thursday August 31 2017
The General Manager (KSLH)
P.O.Box 90414-80100,
Mombasa.
Email: vacancy@kenya-safari.co.ke
