Customer Relations Assistant Jobs at KFS
– Grade FU3- Ref: KFS/HR/CRA/08/2017- 1 Post
Job
Summary
Reporting to the Customer Relations
Officer, the Customer Relations Assistant will be responsible for ensuring
customer complaints, enquiries, compliments are well handled to exceed their
expectations and provide and improve image of the company by giving immediate
and timely information to the public.
Responsibilities
·
Make announcements to all ferry
users;
·
Disseminate safety information to
passengers and motorists boarding and disembarking the ferries;
·
Attend to customers’ complaints and
address issues where possible;
·
Prepare customers interaction
records, that is enquiries, complaints, comments, action taken; and
·
Assist in implementation of
recommendations arising from the customer satisfaction surveys.
Qualifications
·
Possession of Diploma in
Communications/ Public Relations/ Journalism or its equivalent from a
recognized institution;
·
Three (3) years relevant working
experience;
·
Demonstrable computer skills;
·
Demonstrable ability to write and
analyze complex reports; and
·
Demonstrable numeric, interpersonal
and communication skills.
How to Apply
Applications, accompanied by a
detailed CV containing academic qualifications, professional qualifications,
work experience, current and expected remuneration, e-mail addresses, day
telephone contacts as well as copies of relevant certificates, testimonials,
national identification card, are invited from persons qualified for the
positions described above. The applicants should also provide names, telephone
numbers and contact addresses of at leastthree professional referees who are
knowledgeable about their competence and area of specialization. The applicants
should request their professional referees to submit their references directly
to the undersigned.Applications and professional referees’ confidential reports
on the applicant’s suitability for the position should be sent to the
undersigned to be received on or before 8th September, 2017;
The Managing Director,
Kenya Ferry Services Limited,
Headquarters Office,
Gaza Road, Off Mwinyi Babu Road – Peleleza
P.O. Box 96242 – 80110,
MOMBASA.
The reference number and title of the position applied for MUST be clearly indicated on the
ENVELOPE.
Headquarters Office,
Gaza Road, Off Mwinyi Babu Road – Peleleza
P.O. Box 96242 – 80110,
MOMBASA.
The reference number and title of the position applied for MUST be clearly indicated on the
ENVELOPE.
