Case Investigation Agent
Job Location: Western, Kenya
Reporting To: Case Investigation Manager
Reporting To: Case Investigation Manager
The Customer Service team at One Acre Fund is looking to expand and
professionalize its operation, which is currently serving over 130,000 farm
families in Kenya. The Case Investigation agents will provide critical first
line support to our farmers delivering the highest quality of service to ensure
our farmers’ perceptions of OAF remain high and that our products and services
have the maximum impact for the farmers we serve.
Responsibilities
Case Management
·
Familiarize with all cases of farmer
complaints through phone calls to OAF, working with the Customer Service Call
team
·
Meet with the Customer Service Call
Team each week to review open cases and ensure investigation database is up to
date
·
Prioritize weekly cases to follow up
and prepare a travel schedule
·
Forward all investigation reports to
the relevant parties to ensure resolution and case closure
·
Provide recommendations for
documentation and process improvement on an ongoing basis
·
Any other duty assigned by supervisor
Field Visit Activities
·
Schedule visits to investigate cases
with Field Directors, Field Leaders and GLs as appropriate Meet with impacted
and affected parties and obtain written statements and evidence such as default
acknowledgement forms and reports from relevant parties for recovery of cash
lost by OAF staff Arrange any follow up appointments to help with the
investigation
Departmental Liaison Activities
·
Work closely with the regional teams
on any requirements for the cases and advise on appropriate resolution and
recommendations
·
Liaise closely with HR and District
Office Administrators on all pending disciplinary actions from cases
investigated
·
Work with the Investigation
Management to examine processes and policies to prevent future occurrences
Requirements
·
Demonstrated computer skills in
email, internet usage, Microsoft Office.
·
Deep understanding of the OAF core
program model
·
Excellent interpersonal and
communication skills
·
Proactive in identifying and solving
problems
·
Demonstrates integrity and a positive
attitude
·
Language: Fluent in English, Swahili
and any local dialect
·
Passionate about serving smallholder
farmers
·
Relevant work experiences including
demanding professional work experience in business, bank or NGO
·
Proven organizational, analytical,
communication (oral and written) skills
·
Ability to work with minimum
supervision to meet strict deadlines
·
Attention to detail and strong
organizational skills
·
Must be willing to travel frequently
to the field using motorbike taxis in all weathers
·
Able to multitask
How to Apply
If you feel motivated to work for One
Acre Fund as a Case Investigation Agent and you fulfill our requirements for
this role, we look forward to receiving your application by 2nd August, 2017.
To apply, please click here http://form.jotformpro.com/form/51091965509966
You will be prompted to a form that
must be completed. At the end of the form you will have the opportunity to
write a motivational letter and upload your CV.
Warehouse Associate
Job Location: Western, Nyanza, Rift
Valley Kenya
Reporting To: Warehouse Manager
Reporting To: Warehouse Manager
We are seeking experienced and talented individuals to take up the position of
Warehouse Associate in the Logistics department. The Warehouse Associates will
be based at the Warehouse within western, Nyanza or Rift valley. The Warehouse
Associate will report directly to the Warehouses Manager.
Responsibilities
·
Inventory Management – managing
deliveries and transfers of goods from suppliers and to other warehouses.
·
Maintaining accurate records – the
warehouse associate will take responsibility for any missing or unaccounted for
inventory.
·
Daily reporting of warehouse
activities.
·
Counting the inventory.
·
Maintaining the safety and security
of all inputs stored in the warehouse.
·
Organizing all inventory per
established warehouse layout.
·
Preparing warehouse for physicals
counts by internal auditors.
·
Receiving official OAF visitors to
warehouse e.g (OAF Donors).
·
Receiving and preparing invoices from
NCPB.
·
Casual labourer screening, training
and orientation.
·
Managing warehouse staff during input
delivery season.
·
Payment document processing e.g.
rent, casual, electric bill, fleet vendor etc.
Requirements
·
1-2 years’ experience in logistics.
·
College level education (Logistics,
Supply chain Management preferred)
·
Should be proficient in Microsoft
Word and Excel.
·
Strong work ethic – will be
responsible for leading the warehouse team during the busy delivery season.
·
Leadership experience – Warehouse
Associate will supervise a team of causal laborers
·
Strong Math Skills – Essential that
all counts be accurate
·
Integrity – Warehouse Associate will
bear personal responsibility for inputs in the warehouse
·
Positive attitude – Open to feedback
from supervisors
How to Apply
If you feel motivated to work for One
Acre Fund as a Case Investigation Agent and you fulfill our requirements for
this role, we look forward to receiving your application by 2nd August, 2017.
To apply, please click here http://form.jotformpro.com/form/51091965509966
You will be prompted to a form that
must be completed. At the end of the form you will have the opportunity to
write a motivational letter and upload your CV.
PLEASE NOTE
You must have 18 years and above to
qualify for any position at One Acre Fund.
One Acre Fund will never ask you for
money in return for advancement in the recruitment process or for being offered
a position. Only shortlisted candidates will be contacted.