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Customer Support Job in Kenya

Technical Customer Support Specialist
Pay-As-You-Go solar energy for emerging markets
About Angaza
Angaza tackles global energy poverty by enabling off-grid customers to purchase clean energy in affordable amounts over time. Our business-to-business Pay-As- You-Go (PAYG) technology serves manufacturers and distributors selling solar products across the globe.
Angaza is a for-profit social enterprise based in San Francisco, California and Nairobi, Kenya; our small and growing team shares a passion for technology and a desire to address unmet needs on a global scale through innovative, market-driven solutions.
Description of role
We are recruiting a Technical Customer Support Specialist to join our Nairobi team and lead technical support efforts for our global distribution network. This is an exciting opportunity to hold a key role in a rapidly growing company, as we scale our presence throughout Africa, South Asia, and Latin America.
The chosen candidate will be the first line of support for any technical challenges impacting our rapidly growing group of distribution partners. S/he will also develop internal processes to improve how Angaza provides technical assistance, and lead in-house testing and product QA/QC. The position will report directly to the Director of East Africa Operations.


·         Become an expert in Angaza’s platform functionality
·         Provide front-line technical support by answering questions about product behavior, guiding detailed in-field troubleshooting, and assisting account managers with technical training
·         Support development and refinement of product training materials
·         Lead in-house technical testing for new country and product launches
·         Establish internal KPIs that measure effectiveness in rapid resolution of trouble- tickets
·         Manage Angaza’s internal ticketing systems


·         Bachelors Degree
·         2-3 years of work experience in the technology sector
·         Experience working with a SaaS platform and Android applications
·         Experience providing technical support
·         Experience with ticketing systems such as Zendesk
·         Experience managing multiple priorities in a fast-paced environment
·         Strong written communication skills and organizational skills
·         Multilingual applicants a plus
How to Apply
Send your résumé and a detailed cover letter to using the subject line “Angaza Technical Customer Support Specialist Position”.
Note that applicants must send a personalized cover letter and salary expectations to be considered. Due to application volume, we will only be able to follow up with the most promising candidates.
We plan to fill this position quickly, with a start date in October.

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