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Customer Care Representative Job in Kenya

Job Title: Customer Care Representative at M-KOPA
Are you a quick thinker who is always ready and willing to serve?
Do you take pride in understanding the customers’ needs and making sure they are met?
Do you want to work for a fast growing company that believes in growing their employees?
M-KOPA is looking for Customer Care Representatives to champion their customer service through their call centre.
This entry-level role will focus on providing support to both potential and existing customers.
It is a great opportunity for someone looking to hone their professional skills in an environment where learning and growth are always a priority.
Detailed responsibilities
·         New Business: Attract potential customers by answering product and service questions, suggesting information about other products and services
·         Sales Support: Screen potential customers and authorise sales
·         Customer Relationship Management: Maintain customer records by updating their account information
·         Problem Solving: Solve product or service problems by understanding the customer’s complaint and finding the cause of the problem
·         Customer Service: Selecting and explaining the best solution to solve problems, quickly assisting with correction or adjustment and following up to ensure resolution
Does this sound like you?
·         Customer Centric: You put the customer first- their happiness is your happiness.
·         Great Communicator: You are able to communicate with and understand your customers. You speak and write fluent Kiswahili.
·         Strong typist: You have experience using a computer keyboard and can type wel
·         lM-KOPA Values: You embody the three M-KOPA values in everything you do. Maendeleo, Umiliki and Uwazi guide your actions.

Please follow this link to apply:

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