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Hotel Jobs in Kenya – Fairmont

Mechanic
The Fairmont Mara Safari Club has opened following an extensive renovation program. Surrounded on three sides by the Mara River and on the edge of the world’s Seventh “New” Wonder of the World The Maasai Mara Fairmont Mara Safari Club if the epitome of tented luxury.

Responsibilities

Reporting to the Technical Services Manager, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offers professional, engaging and friendly service
·         Makes sure assignments are accurately and professionally done first time.
·         Drives implementation of energy and cost cutting measures
·         Ensures that all activities are carried out honestly, ethically and within the parameters of the Kenyan Laws and hotel rules and regulations.
·         Maintains high level of all hotel services, features and hours of operations

Qualifications

·         Previous experience is an asset
·         Grade test 1
Physical aspects of position (include but are not limited to):
·         Constant standing and walking throughout shift
·         Ability to work under minimum supervision.
·         Visa Requirements: Must be eligible to live and work in Kenya
How to Apply

Housekeeping Supervisor
Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.
Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Responsibilities

·         Reporting to the Executive housekeeper, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Lead and supervise the day-to-day operation of the department to ensure service standards are followed
·         Handle Guest concerns and react quickly, logging and notifying the proper areas
·         Actively participate in daily briefing, daily warm up and department meetings
·         Ensure Room Attendants are informed daily about priorities in their section
·         Follow departmental policies and procedures
·         Report necessary maintenance items
·         Follow all safety and sanitation policies
·         Other duties as assigned

Qualifications

·         Proficient in English (verbal & written) essential
·         High school diploma or equivalent preferred
·         Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
·         Proven training skills
·         Experience with Hotel Property Management System, Micros-Fidelio desirable
·         Proactive with a meticulous eye for detail
·         Strong organizational, supervisory and communication skills
·         Able to convey information and ideas clearly
·         Ability to evaluate and select among alternative courses of action quickly and accurately
·         Work well in stressful, high-pressure situations
·         Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
·         Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Physical aspects of position (include but are not limited to):
·         Constant standing and walking throughout shift
·         Occasional lifting and carrying up to 30 lbs
·         Occasional kneeling, pushing, pulling, lifting
·         Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be eligible to work in Kenya
How to Apply

Guest Services Agent
First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of “Turning moments into memories for our guests”.
The Fairmont Mara Safari Club has opened following an extensive renovation program. Surrounded on three sides by the Mara River and on the edge of the world’s Seventh “New” Wonder of the World – The Maasai Mara – Fairmont Mara Safari Club if the epitome of tented luxury.

Responsibilities

Reporting to the Front Office Supervisor, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Greet, check in and settle guest accounts while ensuring all service standards are followed
·         Assist guests regarding hotel facilities in an informative and helpful way
·         Follow department policies, procedures and service standards
·         Follow all safety policies
·         Other duties as assigned

Qualifications

·         Proficient in the English language (verbal & written), second language is an asset
·         Must be able to handle a multitude of tasks in an intense, ever-changing environment
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
·         Previous customer related experience an asset
·         Previous PMS experience an asset
·         Computer literate in Microsoft Window applications an asset
·         Must be able to type 25 words per minute
·         Must possess a professional presentation
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively with fellow colleagues as part of a team
·         Hospitality Diploma is an asset
·         Must be flexible in terms of working hours
·         Must have the ability to handle cash effectively and accurately
Physical aspects of position:
·         Physical aspects of the position include but are not limited to the following:
·         Frequent standing and walking throughout shift
·         Occasional kneeling, pushing, pulling, lifting
·         Occasional ascending or descending ladders, stairs and ramps
How to Apply

Fitness Instructor
Fostering the health and wellbeing of our guests, visitors and Colleagues is an integral part of our Fairmont The Norfolk culture. We invite you to bring your passion for physical activity to our Health Club facility as a Fitness Instructor and share your enthusiasm with our members and guests in support of a healthy lifestyle!
Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Responsibilities

·         Reporting to the Health Club Manager, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Supervise and ensure all fitness services, protocols and procedures are followed
·         Ensure the cleanliness of the fitness area including all equipment
·         Ensure the smooth operation of all equipment through periodic service checks and reporting work orders promptly
·         Plan and conduct fitness exercise sessions, personal training sessions, group training experiences, and in-service education sessions
·         Maintain thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment and safety
·         Maintain professional certifications while continually pursuing a greater degree of knowledge and expertise
·         Provide a high level of guest satisfaction through effective communication
·         Assist in the recruitment, development and training of all fitness staff
·         Ensure proper staffing and scheduling in accordance to productivity guidelines
·         Balance operational, administrative and Colleague needs
·         Follow departmental policies and procedures
·         Follow all safety and sanitation policies
·         Other duties as assigned

Qualifications

·         Previous experience as a Fitness Instructor required
·         Certification in CPR and First Aid required
·         Certification in a Fitness related discipline required
·         Computer literate in Microsoft Window applications preferred
·         Excellent communication and organizational skills
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work cohesively as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
·         Previous experience as a Fitness Instructor required
Physical aspects of position (includes but are not limited to):
·         Frequent standing and walking throughout shift
·         Occasional lifting and carrying up to 30 lbs
·         Frequent kneeling, pushing, pulling, sitting
·         Occasional ascending or descending ladders, stairs and ramps
·         Visa Requirements: Candidate must be a Kenyan Citizen.
How to Apply

Procurement Officer
The Purchasing Officer will be based at Fairmont The Norfolk. He/ she is responsible for negotiating, acquiring, and documenting all purchases as authorized by the General Manager and Controller, he/she must ensure that all hotel goods are properly received, stored, and issued and the Purchasing Officer must work closely and effectively with all the department heads.
Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Responsibilities

·         Reporting to the Purchasing Manager, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offering professional, engaging and friendly service
·         Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
·         Must be able to maintain good relationship with all departments to promote effective purchasing.
·         Must have a commitment to follow all local and corporate policies and procedures as they relate to Audits.
·         Supervise, train and motivate Purchasing department employees and thoroughly understand all of their duties and responsibilities.
·         Ensure that the department works closely with the Chef and the Restaurant Manager to purchase the highest quality product while constantly searching for the lowest price.
·         Ensure that all purchase order requests are properly completed and approved before a purchase order is prepared and the items are purchased.
·         Ensure that all items received by the hotel are properly documented in accordance with Fairmont Hotels &
·         Resorts purchasing and receiving procedures.
·         Negotiate food prices, place daily food orders based on requirements, and ensure prompt delivery as requested within the prescribed receiving hours.
·         Place weekly liquor, beer and wine orders as required.
·         Generate purchase orders (or equivalent) and obtain authorization from the Controller and General manager prior to processing these orders.
·         Assist management with obtaining competitive price quotations and confirm purchase availabilities.
·         Provide the Controller with a monthly summary of outstanding purchase orders for goods and services received, but not yet invoices, prior to month-end, as detailed in the Policy & Procedure Manual.
·         Participate as required in the monthly or quarterly count of food and beverage inventories as well as with the quarterly count of operating equipment, according to company policy.
·         Ensure that there are sufficient expendable operating supplies on hand for each department by coordinating regular inventories with the storeroom personnel and /or department heads.
·         Distribute a copy of the purchase orders to the receiving department, if this process is not electronic, to ensure accurate receiving and distribution of goods.
·         Assist the Accounts Payable Clerk in researching any discrepancies on invoices.
·         Establish and maintain par stocks on all inventoried items, keeping in mind that inventory levels must be kept as low as possible without compromising the efficiency of the hotel.
·         Coordinate the corporate annual operating equipment and supply requirements with the corporate Purchasing
·         Department and the appropriate hotel department heads.
·         Take appropriate personnel related action (i.e., hire, commend, discipline, evaluate, etc.,) with Purchasing staff as required.
·         Conduct frequent quality control audits to ensure staff is properly trained and following established procedures.
·         Coordinate and participate as necessary in all month-end or quarterly inventories of food, beverage, operating equipment and supplies.

Qualifications

·         Atleast 4 years experience in a similar role is an asset
·         A diploma/degree in Purchasing or Supplies management
·         Physical Aspects of Position (include but are not limited to):
·         Constant standing and walking throughout shift
·         Visa Requirements: Candidate must be a Kenyan citizen
How to Apply

Executive Sous Chef
Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Culinary team’s commitment to safe, efficient operations and exceptional cuisine. As Executive Sous Chef, your expertise in recipe development elevates our menus while your leadership inspires and fosters our Culinary talent.
Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Responsibilities 

·         Reporting to the Executive Chef, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
·         Manage all Kitchens in the absence of the Executive Chef
·         Create all food menus with the guidance of the Executive Chef
·         Complete daily market lists to ensure quality food ordering while maintaining budgeted costs
·         Meet with Storekeepers to ensure quality & par levels are maintained
·         Interact closely with the Catering department to assist in function menu co-ordination and meet with clients as required
·         Conduct daily shift briefings with all Sous Chefs
·         Ensure all kitchen Colleagues are aware of standards and expectations
·         Liaise daily with Outlet Managers and Sous Chefs to keep open lines of communication regarding guest feedback
·         Balance operational, administrative and Colleague needs
·         Ensure proper staffing and scheduling in accordance to productivity guidelines
·         Follow kitchen policies, procedures and service standards
·         Follow all safety and sanitation policies when handling food and beverage
·         Other duties as assigned

Qualifications

·         Previous leadership experience in the culinary field required
·         Journeyman’s papers or international equivalent required
·         Diploma Certification in a Culinary discipline an asset
·         Proven track record of cost control including food, equipments, labour and wastage to meet the goals and the hotel’s financial goals
·         Computer literate in Microsoft Window applications required
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Must be Eligible to work in Kenya.
How to Apply

Food & Beverage Server
As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Responsibilities

·         Reporting to the Outlet Supervisor, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Assist guests regarding menu items in an informative and helpful way
·         Follow outlet policies, procedures and service standards
·         Have full knowledge of beverage lists and promotions
·         Have full knowledge of all menu items, garnishes, contents and preparation methods
·         Follow all safety and sanitation policies when handling food and beverage
·         Other duties as assigned

Qualifications

·         Previous service experience an asset
·         Previous point of sale system experience an asset, but not required
·         Excellent communication and organizational skills
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively with fellow colleagues as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical aspects of position (include but are not limited to):
·         Constant standing and walking throughout shift
·         Frequent lifting and carrying up to 20 lbs
·         Occasional kneeling, pushing, pulling, lifting
·         Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Candidate must be eligible to work in Kenya
How to Apply

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