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Field Collections Agent Job in Kenya

Position: Field Collections Agent

About Malaika Africa: 
Malaika Africa is a mobile technology and data science company that is changing the way credit scoring and financial services work around the world. 

The system enables lenders to lend to borrowers through a mobile platform. 

We are looking for a detail-oriented and dynamic field collections agent with experience working in a rapidly growing, hands-on, start-up environment. 

This position requires excellent communication, an ability to think critically and creatively, attention to detail and a team-oriented attitude. 

  • Ensure all PTP’s information to be captured accurately for follow up
  • Contact defaulting customers either by calling and or visiting them with an aim of negotiating a settlement of the arrears
  • Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
  • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with Malaika Africa’s policies.
  • Achieve the monthly collection targets.
  • Identify and escalate deceased or disabled customers to collections management for review or collection termination.
  • Perform field visits and submit reports/action plans to recover debt.
  • Work closely with the agents on their bad debt portfolio
Other duties include:
  • Conduct field visit assessment before visiting the market areas.
  • Manage relationships with local authorities and security officers
  • Plan and organize field collection drives across all agent locations/ markets.
  • Flag problematic customers to be forwarded to the external debt collectors for action
  • 2 years’ work experience in debt collection
  • Experience in a microfinance, bank or any financial institution
  • A good level of general education- Diploma or degree
  • Computer literacy
  • Education background in sales/Marketing
Key Competencies
1. Customer Handling
a. Sales and Business Development
b. Enforcement of contract and repayment obligations
2. Administrative Support
a. General support to all tasks
b. Communications
c. Small business operations
d. Information Collection

Personal Attributes
  • Integrity and ability to work in consumer finance
  • High Motivation
  • Self starter-functional problem solver
  • Process discipline- Ability to follow standard operating processes
We strongly believe that inclusion fosters innovation and we’re proud to have a diverse team with a wide variety of backgrounds and experiences. 

We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please apply by sending your cover letter and resume to

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