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Customer Service Executive Job in Kenya

Customer Service Executive

Responsibilities

·         Receive visitors and guide them through the organization
·         Travel with the clients at all times
·         Keeps abreast of client’s needs in terms of travel documentation, type of clothing required etc

·         Keep customers satisfied and informed about the products or services offered
·         Assist in loading and offloading of client’s luggage
·         Attend to all the client’s travel needs and be the liaison between the client and other service providers e.g hotel, airline etc.
·         Answer customer questions and provide accurate information for all inquiries
·         Research, respond and resolve customer issues in a timely & efficient manner.
·         Deal with customer’s complaints
·         Escalate incidents and problems to the respective teams
·         Maintain customer records efficiently and organize the customer database for future reference.
·         Participate in the organization of events at the organization
·         Assist with administration activities.

Qualifications

·         Diploma in Business Management
·         1 years experience in Customer service role.
·         Willing to go an extra mile to serve the customer
·         Excellent problem solving skills.
·         Excellent Communication skills, both oral and written
·         Must be Presentable and have an outgoing personality
·         Administrative writing and reporting skills
·         Ability to Proactively anticipate the client’s needs
·         Ability to multi-task and get things done to completion
·         A Team player with a positive attitude and good interpersonal and communication skills
·         Ambitious, hard working and creative, willing to see himself/herself first as the Client’s Assistant
·         Results oriented
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to yandexjobs@gmail.com/kenyajobs@yandex.com latest by 5th July 2017

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