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Customer Care Representative Job in Nairobi Kenya

Silverstone Tyres (K) Ltd is a private company specializing in tyres, batteries and other auto-related parts. 

The Company has Retail Outlets in Nairobi and other major towns in Kenya. 

To support the implementation of our business strategy we are looking for a qualified and experienced individual to join our Customer Service Team in the position of a 
Customer Care Representative to be based in Nairobi.
Job Summary: The overall responsibility of the position is to ensure a link between the company and its clients, ensuring better service delivery and efficiency in operations as well as supporting growth in sales.

Main Duties and Responsibilities

  • Sale order processing
  • Invoicing
  • Responding to customer enquiries and issues
  • Preparing quotations
  • Facilitating order delivery
  • Client communication – both internal and external
  • Records and document management
  • Compiling relevant reports
Academic Qualifications & Experience
  • Graduate with a relevant degree from a reputable institution
  • At least one year experience in customer service
  • Must possess excellent communication and interpersonal skills
  • Conversant with customer service principles and practices
  • Computer literate
  • Prior use of an ERP system will be an added advantage
How to Apply

Interested candidates are invited to send their applications and detailed CV indicating current and expected salary through on or before Friday 23rd June, 2017.

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