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Call Centre & Customer Care Internships in Kenya

Call Centre & Customer Care Internships
Onfon Media Ltd is a Kenyan value added telecommunication service provider. We are inviting applications from interested candidates for the above opportunity in our Company in the following area.
Managing incoming calls from clients/customers to answer to inquiries and questions, handle complaints, troubleshoot problems, provide information and maintaining logs in the database.

Requirements

·         At least a diploma in journalism, mass media production, IT or business related course, or equivalent
·         Proficient in computer applications programs
·         Proficient in spoken English and Kiswahili
·         Strong and sound phone etiquette, listening and verbal communication skills
·         Familiarity with CRM systems will be an added advantage
·         Good data entry and typing skills
·         Ability to multi-task, set priorities and effective time management skills
·         Resilience and capable of working long hours
How to Apply
Interested candidates meeting the above requirements should send their updated CV to: careers@onfonmedia.com. Please quote the area of internship in the subject line.
Deadline for submitting applications: 25th June 2017
Only shortlisted candidates will be contacted.

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