Our client a luxury safaris company
is looking for a Customer Service Supervisor.
The successful candidate will be
responsible for ensuring supervision of customer service officers,
reservationists, drivers and safari guides by utilizing the knowledge base,
planning, coordinating and supervising assigned staff to ensure efficient and
effective operations, all customer feedback is dealt with promptly and
effectively in accordance to customer service standards.
·
Monitor and control block bookings
for all set departure packages and providing an up to date report.
·
Handle agents booking and any other
special requests that might be assigned.
·
Supervise quality control check of
files and review the monthly file audit reports as submitted.
·
Follow up with respective consultant/
reservation to ensure that all files have been quality checked
·
Overseeing and ensuring that daily
calls to hotels are made 3 days prior to client’s arrivals.
·
Ensure that all clients, files and
itineraries that require maximum attention are taken care off.
·
Prepare monthly report on inbound,
outbound & Coast hotel bookings are allocated to respective CSO.
·
Supervise & review transfers and
safaris allocation, charter bookings.
·
Advise the Customer Service Manager
of any hitches.
·
Ensuring to counter check that all
PAC/SAC -Selenkay flying package clients are booked on YW.
·
Oversee & ensure all office lines
are tested & in operation & troubleshoot lines reported to ICT.
·
Review & ensure all safari guides
present the guest safari comment books upon return from safari.
·
Ensure the team provides the highest
level of accuracy & attention to detail for excellent customer.
·
Provide the Customer Service Manager
with information to identify areas for improvement.
·
Relieve reservations people and CSM
when on leave and when called upon/required to do so.
·
Ensuring the necessary client
feedback and any arising issues are immediately reported.
Qualifications:
·
Diploma or Bachelor’s degree in
Travel and Tourism with Knowledge of MS Office Suite.
·
Knowledge of Tour Plan system is an
added advantage.
·
Working experience in a similar role.
·
Ability to work long and odd hours.
·
Good interpersonal skills, team
player and ability to work under pressure.
·
Good command of English and
Kiswahili.
·
Good oral and written communication
skills.
·
Attention to detail, ability to
multitask and ability to meet deadlines and adapt to change.
Monthly gross salary: Kshs. 70,000 – 100,000 depending on experience, plus commission
Deadline: 22nd June 2017
Applications:
To apply, please follow the link: http://bit.ly/2qPK6gy
We endeavour to make contact with all
of our applicants, but unfortunately high volumes of applications make this
unrealistic. If you do not hear from us within two weeks your application has
not been successful on this occasion.
This does not mean you will not be
considered for future roles so please keep an eye on our job board and apply
for positions that match your skills and experience.
*** Leading Recruitment &
Executive Search Company in Kenya; Summit Recruitment & Search, Blixen
Court, Karen Road, Karen ***
