Call Center Agent – Ecommerce
Salary: 20,000 + Incentives.
Our client is an American owned
company that provides an online shopping platform for quality ICT products.
They are looking to recruit a vibrant and results oriented Call Centre Agent who will handle customer enquiries in a timely manner.
They are looking to recruit a vibrant and results oriented Call Centre Agent who will handle customer enquiries in a timely manner.
Responsibilities
·
Attracts potential customers by
answering product and service questions; suggesting information about other
products and services.
·
Opens customer accounts by recording
account information.
·
Maintains customer records by
updating account information.
·
Resolves product or service problems
by clarifying the customer’s complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
·
Recommends potential products or
services to management by collecting customer information and analyzing
customer needs.
·
Prepares product or service reports
by collecting and analyzing customer information.
·
Contributes to team effort by
accomplishing related results as needed.
Qualifications
·
A university degree in marketing or
any related field
·
At least 1year of Customer Service
Experience.
·
Presentable & Should be a fast
thinker
·
Quality Focus.
·
Problem Solving.
·
Market Knowledge.
·
Documentation Skills.
·
Listening skills.
·
Telephone Skills.
·
Resolving Conflict.
·
Analyzing Information.
·
Multi-tasking
How to Apply
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (Call Center Agents – Ecommerce) to vacancies@corporatestaffing.co.ke before Monday 29th May, 2017