Position: Business
Process Manager
Region: Nairobi
Reporting to: Head of Partnership Marketing
Range: R2U
Department: Branded Reseller
Role Purpose: The job holder will play a critical role in the “on boarding” of
Branded Resellers for Telkom Kenya with a focus on the business processes.
·
Take responsibility for evaluating,
designing, executing, measuring, monitoring and controlling business processes
as part of the branded reseller project.
·
Work to ensure that business process
outcomes are in harmony with the branded reseller’s strategic goals by working
collaboratively across all departments of the organization and partners to help
improve the management of the business processes.
·
Focusing on the entire process from
beginning to end, introducing innovation into the process that can impact
results that can assist the branded reseller department to meet its business
objectives and goals.
·
Facilitate business process within
branded reseller department and monitor other members of staff towards
attaining business goals
·
Construct a business process
methodology toolbox
·
Process managers engage employees to
inspire and empower them to provide input into process change. They encourage
employees to embrace the new process once it is implemented.
·
Benchmark and analyze various
business processes.
·
Apply a holistic approach to process
innovation through continuous improvement towards excellence performance
Academic / Professional
Qualifications
·
Bachelor’s Degree in Business, IT,
Telecommunications or other related field
·
Minimum of 7 years’ experience
in managing projects with a focus on business processes
·
Experience of the Telecommunications
industry will be an added advantage
·
Solid project management experience
and qualifications
·
Familiarity of managing projects in a
technical environment is critical
Professional Skills:
·
Initiative and Hand on
·
Ability to work long hours to meet
deadline
·
Innovative
·
Team Player
·
Ability to work without supervision
·
Results oriented
·
Good interpersonal skills
This position is opened to Kenyan
citizens only.
Position: Product Development Manager
Region: Nairobi
Reporting to: Head of Partnership Marketing
Range: R2L
Department: Branded Reseller
Role Purpose: She/he will work with each of the Branded Resellers (Financial
institutions) to explore new products and services which can be developed in
conjunction with the Branded Resellers.
Key Duties and
Responsibilities:
·
Ideation, conceptualization,
development, launch & delivery management of a hybrid nature that will
bridge telecommunications and MFS based on insights, meeting existing customers
and segment needs, to drive growth and achieve revenue targets for hybrid
Telco-MFS products
·
Enrich our offer to the customer by
developing products and services to engender greater stickiness
·
Lead product innovation and
understand market trends,
·
Generation of new revenue streams for
Telco-MFS products
·
Managing the internal resources both
technical and commercial to successfully deliver new products and services into
the market.
·
Determine product pricing by
utilizing market research data; anticipating volume; product costing.
·
Prepare, analyse and present various
reports covering product development including key metrics on time to market,
product development pipeline, ease of integration etc.
·
Work in tandem with partner branded
resellers to develop product business cases
Academic /
Professional Qualifications
·
Bachelor’s Degree in Business, IT,
Telecommunications or other related field
·
Minimum of 7 years’ experience in
developing products and managing internal resources both technical and
commercial to successfully deliver new products
·
Knowledge of the Mobile Financial
Services industry and familiarity of the banking industry
·
Demonstrates a solid track record of
the management of a small product development team and an innovative
orientation
Professional
Skills:
·
Initiative and Hands on
·
Ability to work long hours to meet
deadline
·
Innovative
·
Team Player
·
Ability to work without supervision
·
Results oriented
·
Good interpersonal skills
·
Strong analytical skills
·
Knowledge in Financial planning and
strategy
·
Sales and pricing planning
This position is opened to Kenyan
citizens only.
Position: Operations & Logistics Manager
Region: Nairobi
Reporting to: Head of Partnership Marketing
Range: R2L
Department: Branded Reseller
Role Purpose: Ensuring that all the operational and logistics elements
required for a smooth operation of the branded reseller program are well
managed and performance is tracked.
Key Duties and
Responsibilities:
·
Management and placement of orders
for SIM cards and their delivery to the Branded Reseller in a timely fashion.
·
Strategically plan and manage
logistics, warehouse, transportation and customer services
·
Managing the programming of the DSTK
platform takes place in a timely way against SLA’s agreed with the Branded
Reseller.
·
Managing all customer service
operational requirements as all customers of the Branded Reseller as concerns
their Telecommunications needs.
·
Managing the operational relationship
with the Branded Resellers.
·
Direct, optimize and coordinate full
SIM order cycle
·
Keep track of quality, quantity,
stock levels, delivery times, transport costs and efficiency
·
Maintain operations metrics and
analyze data to assess performance and implement improvement.
Academic /
Professional Qualifications
·
Bachelor’s Degree in Business, IT,
Telecommunications or other related
·
At least 7 years’ experience of which
3 years must have been in management in Telecommunications industry, and
preferably Mobile.
·
Familiarity with managing projects in
a technical environment
Professional
Skills:
·
Initiative and Hands on
·
Ability to work long hours to meet deadline
·
Innovative
·
Team Player
·
Ability to work without supervision
·
Results oriented
·
Good interpersonal skills
This position is opened to Kenyan
citizens only.
If you fit the required profile,
please apply highlighting how your qualifications, experience and career
aspirations match the requirements for this position.
Application should be sent by latest
26th April 2017, please provide an updated Curriculum Vitae (CV) including
details of your current telephone contacts and names of three referees.
Apply through recruitment@telkomkenya.co.ke and quote the job title in the subject field.
Only shortlisted candidates will be
contacted.