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Store Manager Job in Kenya

The Store manager is the face of the company to most of the clients, and is responsible for providing a world-class customer experience, as well as managing the day-to-day running and performance of the store.
The main purpose of the job is to increase store profits and ensure that excellent customer care standards are met.
The store manager is also required to supervise sales assistants where relevant, and assist with merchandising and marketing strategies by reviewing sales records and trends, gathering and sharing information and generating reports.

Store Manager

Job Responsibilities

·         Drive business through hands-on assertive selling, reaching sales targets and increasing company profits
·         Establish and maintain professional sales standards & sales techniques.
·         Establish brand awareness and in depth product knowledge.
·         Execute reductions, price changes and transfers as necessary
·         Perform sales support functions related to Point of Sales (POS) procedures
·         Understand sales targets and analysis, comparable sales to last year, sales to budget and future sales trends to maximize profitability
·         Accurate recording of sales figures
Customer Service
·         Provide direct customer service and handle all customer requests, queries and complaints courteously and professionally on the sales floor, in the fitting rooms and at the cash point.
·         Advise customers on all aspects of their purchases, including garment care, ringing up sales, handling all required transactions, issuing receipts and packing merchandise
·         Ensure fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the sales floor
·         Keep the shop floor clean and tidy

Staff Management
·         Interview, recruit, on-board, supervise, train, manage and motivate sales staff.
·         Ensure proper staff planning according to budget and store needs
·         Assist with organising sales staff rotas and scheduling, ensuring the right staff levels including during peak seasons and holidays
·         Create and act on plans for future people development needs within the sales team
·         Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
·         Handle performance management issues such as providing ongoing constructive feedback, conducting appraisals and mid-year/annual performance reviews of junior staff/supervisees.

Qualifications for the Store Manager Job

·         3 – 5 years sales experience
·         Exceptional customer service and interpersonal skills, including the ability to maximize customer satisfaction.
·         Proven organizational and analytical skills
·         Ability to be sales-driven and results-oriented by taking action, relating all decisions back to store performance & results and working to improve P&L
·         Strong merchandising skills with the ability to drive the business through creativity and fashion knowledge
·         Ability to take own initiative and take responsibility for actions
·         Ability to work strategically, tactically and operationally
·         Ability to multitask in a fast paced environment, work under pressure and prioritize effectively
How to Apply
Cover Letter and detailed CV are to be sent by email to marking the subject as “2559”, Your Full name & Phone number e.g. 2559 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: 30th January 2017

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