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Hotel Operations Manager Job in Nairobi

Hotel Operations Manager

Location: Nairobi

Salary: Negotiable

Our client is a fast growing hotel in Nairobi.
They seek to hire an Operations Manager to lead and manage the daily operations of the Hotel.

·         Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
·         Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors.
·         Inspecting all departments for SOP implementation.
·         Inspecting all departments with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
·         Assessing and reviewing customer satisfaction and service recovery process.
·         Support and work with all Head of Departments in all aspects of running the hotel
·         Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
·         Recruiting, training and monitoring staff
·         Planning work schedules for individuals and teams
·         Dealing with customer complaints and comments
·         Conduct regular operations team meeting with HODs to discuss routine operational matters, sales targets and customers’ feedback.
·         Meet all dept. heads to review & train the staff to upkeep the human capital.
·         Identifying staff learning needs and assisting with development
·         Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
·         Responsible for the overall management of the operation of the hotel.
·         Ensuring compliance with licensing laws, health and safety and other statutory regulations
Qualifications and Skills
·         Degree in business management, administration or related field
·         A minimum of 5 years experience in a similar role
·         Working background in hospitality preferred
·         Experience in overseeing budgets and resources
·         Experience in selecting and managing industry vendors
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Hotel Operations Manager) to before 23rd January 2017.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing.
Only candidates short-listed for interview will be contacted

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