KWAL is looking for well-organized and highly motivated individuals who are result-oriented to fill the following position:
Department: Sales and Distribution
Supervisor / Manager Title: Customer Service Officer
Responsibilities and Accountabilities
· Receive and process customer orders in an accurate and timely order.
· Liaise with the Accounts Assistant –Credit Control to confirm the credit status of customers for all credit sales .
· Monitoring and administering the issuance of Credit/Debit Notes as appropriate.
· Receive, address or route any customer queries appropriately.
· Prepare daily consolidated sales and accounts statement reports.
· A minimum of a Diploma in a business field.
· At least 1 year experience in a similar organization.
· Practical experience in use of MS packages and ERP systems.
Competencies / Attributes
· Interpersonal skills to effectively communicate with and manage customer expectations.
· Good knowledge of products
· Good communication skills
· Excellent customer service skills.
Relationships and working contacts
· Internal – Commercial and Supply Chain Team
· External – Distributors.
Work Environment: This is an office based role.
How to ApplyCanvassing will lead to automatic disqualification.