Job Title: Client Relationship Manager – Freight and Logistics services
Location: Mombasa
Salary: 160
– 200K
Our client is a market leader in
freight forwarding, with over 30 years experience providing warehousing &
logistics services to various industries.
They seek to hire a Client
Relationship Manager to manage the clients’ expectations and provide the
platform and guidance in achieving highest services to the company’s Customers
Key Responsibilities
·
Manage the day to day functions of
the Client Relationship Officers (CRO) & Assistant Client Relationship
Officers(ACRO)
·
Manage the client distribution
between the CRO & ACRO.
·
Develop strong internal policies and
procedures for the interaction between the CRO / ACRO and the operational
departments.
·
Driving creative problem solving
initiatives throughout all the Client Relationship functions.
·
Ensure all Client Relationship
functions are fully aware of all operations and that they are fully trained on
all required systems internal and external dictated by the industry.
·
Ensure that CRO & ACRO are always
fully aware of our clients contractual requirements, and that they always
comply to the same 100% (KPIs & SOPs)
·
Ensure that quality feedback is
always provided in a timely manner to ALL clients.
·
Advise clients on Clearance &
Forwarding requirements and ensure timely submission of appropriate documents
to facilitate opening of respective operation files.
·
Actively liaise with the Operations
Manager to co-ordinate and streamline all operations to best suite our
customer’s requirements.
·
Monitor and keep data of all
costs/incidentals pertaining to clearance/movements.
·
Manage the efficiency of ALL
Pro-Forma to Final Invoice processes, and the collection of the backup
documentation by the CRO & ACROs.
·
Continually look to improve processes
and procedures, and assist in creating & maintaining accurate internal
Standard Operating Procedures at ALL times.
·
Have an overall responsibility to
take an active, daily role in maintain the highest Health, Safety &
Environment & Quality standards in the company.
·
Make sure that the CRO & ACROs
are always up to date with all the services that the company has to offer and
that they are always seeking for opportunities to up sell our service and look
for new opportunities.
Skills and Qualifications
·
A bachelor’s degree in Operations
Management/Supply Chain Management
·
5-8 years experience in Customs
clearing and freight forwarding industry
·
Must have proven managerial skills
·
Must have prior experience in
operational customer relations
·
Proficiency in Microsoft Office Suite
packages (Word, Excel, Power Point)
·
Fluent written and spoken English and
Kiswahili
·
Should be able a team player, honest
and upholds integrity
How to Apply
Please
send your CV only quoting the job title on the email subject (Client
Relationship Manager – Freight and Logistics Services) to jobs@corporatestaffing.co.ke
before Friday 27th January 2017.
Kindly indicate current/last salary
on your CV
N.B: We do not charge any fee for
receiving your CV or for interviewing.
Only applicants meeting the strict
criteria outlined above will be contacted as part of the short listing process
