Duma Works is recruiting an Administrative Supervisor for one of our clients; a pioneer and leader of small group
travel across the globe.
Sneak
Preview: The Administration Supervisor is
accountable for all Regional (East Africa) reservations and ensuring all
parties involved, including local office, Base Camp, hotel, service providers
and the CEO’s are provided with accurate information and support necessary in
order to provide superior customer service in a cost effective and timely
manner.
The
role supports the continued push to create an overall high level of regional
satisfaction from our travelers.
This
position is also responsible in contributing to special projects and the
overall administration of the Nairobi office and its tours, as well as
assisting in managing passenger emergencies.
Role
Description
·
Execute new, amended and cancelled
bookings to all hotels and service providers
·
Prepare accurate passenger rooming
and name lists to hotels and service providers and manage last minute requests
for bookings and numerous general enquiries from the sales department
·
Main point of contact for regional
sales enquiries relating to our safaris & tours
·
Maintain FIT/Group tour requests from
the Sales department.
·
Ensure all hotels/suppliers have the
necessary welcome notes and information for incoming passengers prior to
arrival
·
Ensure trip costs are accurate
including monitoring tour leader trip costs and supplier trip costs and
conveying any updates to Regional Manager, Buying Manager and Accounting
department
·
Create good relationships with our
active suppliers in East Africa and Madagascar
·
Action the regional emergency phone
for all passenger and field emergency issues
·
Training with new supplier on any
system updates
·
Co ordinate with the Tour leader
Manager on booking information and changes
·
Develop and achieve other duties and
projects as required by East Africa Regional Operations Manager
·
Act as an ambassador and role model
of the G Adventures Core Values and Culture
Talent
Specs
·
Required 2+ years in a similar role
in Tourism Industry demonstrated with sound references
·
Extensive regional knowledge and
travel experience
·
Superior problem solving skills and
ability to prioritize workload
·
Proven time management skills and
quick turn around
·
Extensive Customer Service experience
dealing with travelers
·
Knowledge of the East African tourism
market, product and operations preferred
·
Charismatic with ability to motivate
others
·
Demonstrated ability to lead,
motivate and manage a team of remote staff
·
Highly developed communication skills
(verbal and written)
·
Ability to manage a crisis and take
responsibility for the safety of others
·
Customer service oriented with solid
teamwork abilities
·
Strong office administration and
organizational skills with attention to detail
·
Ability to work recognizing the
demands of deadlines and schedules
·
Strong computer skills, especially in
Microsoft Excel, Powerpoint/Keynote and written communication
·
Driven and motivated by a dynamic,
fast-paced environment where change is the norm
·
Positive and Innovative attitude
·
Legally permitted to live and work in
Kenya.
Apply
Applications
letters and detailed CV are to be sent by email to apply@dumaworks.com marking
the subject as “ 2374”, Your Full name & Phone number e.g. 2374, Barack
Obama, 07xxxxxxxxx. If you don’t follow these instructions, your application
will not go through
Deadline
for receiving applications: 28th January 2017
N.B.* When applying to any job through Duma Works, you can expect that
after you apply, you will receive a confirmation email, and then an email alert
asking you to take a basic screening test online or over SMS. The SMS with the
test may not arrive immediately. Please be patient. The SMS test will typically
be 5-8 questions to help us understand your background. Regular SMS rates apply
to the test, and if you ever have any issues with the process, please reach out
to 0702093793.