Duma Works
is recruiting a Store Manager for our client in Nairobi.
This is a
great opportunity to join a leading Ladies Fashion Brand in Kenya.
Position
Overview: The Store manager is the face of the
company to most of the clients, and is responsible for providing a world-class
customer experience, as well as managing the day-to-day running and performance
of the store.
The main
purpose of the job is to increase store profits and ensure that excellent
customer care standards are met.
Essential
Job Functions
Sales
- Drive
business through hands-on assertive selling, reaching sales targets and
increasing company profits
- Establish
and maintain professional sales standards & sales techniques.
- Establish
brand awareness and in depth product knowledge.
- Execute
reductions, price changes and transfers as necessary
- Perform
sales support functions related to Point of Sales (POS) procedures
- Understand
sales targets and analysis, comparable sales to last year, sales to budget
and future sales trends to maximize profitability
- Accurate
recording of sales figures
Customer Service
- Provide
direct customer service and handle all customer requests, queries and
complaints courteously and professionally on the sales floor, in the
fitting rooms and at the cash point.
- Advise
customers on all aspects of their purchases, including garment care,
ringing up sales, handling all required transactions, issuing receipts and
packing merchandise
- Ensure
fitting rooms are ready for customers by promptly clearing our merchandise
and returning it to the sales floor
- Keep
the shop floor clean and tidy
Staff Management
- Interview,
recruit, on-board, supervise, train, manage and motivate sales staff.
- Ensure
proper staff planning according to budget and store needs
- Assist
with organising sales staff rotas and scheduling, ensuring the right staff
levels including during peak seasons and holidays
- Create
and act on plans for future people development needs within the sales team
- Maintain
an overview of all Employee Relations responsibilities in the store to
ensure a positive work environment
- Handle
performance management issues such as providing ongoing constructive
feedback, conducting appraisals and mid-year/annual performance reviews of
junior staff/supervisees.
Merchandising & Stock Management
- Maximize
all areas of the shop, so the image of the company is presented to the
fullest, through appropriate merchandising based on the company’s retail
standards
- Overseeing
stock control and receiving orders
- Display
items (Visual merchandising), ensuring visual standards are presented
according to the company’s expectations
- Identify
best performers for reorders to drive business
- Identify
slow/poor sellers and analyze reasons.
- Identify
voids and opportunities based on sales trends.
- Gather
competitive information on sales trends, high-demand items and overall
performance.
- Manage
and ensure stock level is appropriate to maximize selling
- Actively
work with garments, including processing, stocking, replenishing, folding,
hanging, displaying and merchandising per the company’s guidelines to
maximize selling opportunities
Marketing & Promotions
- Assist
and follow up on all activities concerning campaigns, promotions and sales
activities in-store
- Liaise
with the Marketing Manager to organize special promotions, displays and
events
- Promote
the company’s Loyalty Programme
- Keep
up to date with on-going marketing opportunities at the mall and develop a
good relationship with mall management on behalf of the company
Finance & Operations
- Perform
cash, finance and operational functions
- Follow
and execute safety and security routines to prevent loss and guarantee
employee and customer safety
- Have
working knowledge and oversee use of all company systems in stores
- Ensure
that store related bills and correspondence are forwarded to Head Office
on time
- Follow
up with administration and finance to ensure that all store licenses are
renewed on time
- Coordinate
with relevant parties at head office to ensure that standards for quality,
customer service and health and safety at the shop are met
- Communicate
issues with the point of sales system, merchandising software, internet
etc. in a timely fashion to Head Office.
- Communicate
daily with Head office regarding selling information and all shop issues,
preparing and submitting required reports such as daily and weekly reports
and any others that are relevant for decision making
Important Key Performance Indicators (KPIs)
- Sales
(including sales per square foot, and sales per staff)
- Average
Customer Spend
- Stock
Turnover Rate & Sell Through Rate
- Conversion
of foot traffic to sales
- Number
of new customers & number of loyalty clients
- Time
elapsed between customer entry and representative greeting
- Inventory
markdowns/write-offs over time (from launch to removal from shelves)
- Shrinkage
(including spoilage, shoplifting/theft and damaged merchandise)
Requirements
Educational
requirements
- A
high school Diploma or higher
Behavioural requirements
- Positive
attitude
- Integrity
- Professionalism
- Honesty
- Enthusiasm
Work-Related Skills / Competencies
- 3
– 5 years sales experience
- Exceptional
customer service and interpersonal skills, including the ability to
maximize customer satisfaction.
- Proven
organizational and analytical skills
- Ability
to be sales-driven and results-oriented by taking action, relating all
decisions back to store performance & results and working to improve
P&L
- Strong
merchandising skills with the ability to drive the business through
creativity and fashion knowledge
- Ability
to take own initiative and take responsibility for actions
- Ability
to work strategically, tactically and operationally
- Ability
to multitask in a fast paced environment, work under pressure and
prioritize effectively
- Ability
to take instruction
- Attention
to detail
- Experience
with leadership, the ability to motivate others, performance management as
well as succession planning, and ability to coach and apply appropriate
developmental tools
- Basic
computer skills, such as browser navigation, software interaction and data
entry, are needed
- Strong
team-working skills
- Ability
to communicate in English (speaking, writing), including the ability to be
clear and convincing when communicating goals, information and
expectations to staff
- The
ability to plan and prioritise long and short term goals & workloads
and delegate accordingly
- The
ability to grasp new concepts quickly
- Ability
to stand for long periods of time, bend, stretch, engage in repetitive
motions, push, pull and carry items
- Open
availability including evenings and weekends
- Willingness
to travel to the company’s stores outside of Nairobi as required
Apply
Cover Letter and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2559”, Your Full name & Phone number e.g. 2559 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: 12th December 2016
N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.
Cover Letter and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2559”, Your Full name & Phone number e.g. 2559 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: 12th December 2016
N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.