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Massive Recruitment in the Hotel Industry in Nairobi, Kenya

Our upcoming high end hotel in Nairobi is looking to hire a highly skilled and experienced staff.
Hotel Chef
Key Roles and Responsibilities
  • Maintain a positive and professional approach with co-workers, customers and manage Kitchen Staff under him.
  • Determine how food should be presented and create decorative food displays
  • Prepare and cook foods of all types, either on a regular basis or for special guests or functions
  • Determine production schedules and staff requirements necessary to ensure timely delivery of services
  • Check the quality of raw and cooked food products to ensure that standards are met.
  • Estimate amounts and costs of required supplies, such as food and ingredients.
Key Skills and Competencies
  • A Diploma in Food and Beverage production or Related Field
  • Experience in a high end catering establishment
  • Proven track record of cost control including food, equipment, labor and waste to meet the food quality goals and the hotel’s financial goals.
  • Demonstrate real passion for menu planning and leadership
  • Good knowledge HACCP and other procedures in Food Production.
Hotel Receptionist / Front Office Assistant
Job Duties and Responsibilities
  • Greet, register, and assign rooms to guests
  • Assist in bookings and reservations
  • Operate the switchboard
  • Attend to all routes of room bookings, such as online, phone, and in person.
  • Maintain orderliness and cleanliness at the front area
  • Answer telephonic and in-person queries related to the hotel services and resolved any issues
  • Process guests’ check ins and outs
  • Prepare and complete room and restaurant bills
  • Assist guests’ in storing valuables in secure deposit box
  • Liaise with other departments of hotel
  • Handle payments through cash, cheques and credit cards
Skills and Qualifications
  • A diploma in Business Management
  • Previous Experience as a receptionist, preferably in the hospitality industry
  • Excellent Communication skills
  • Good Customer service skills
  • Good interpersonal skills.
  • Must be orderly.
  • Ability to multi-task.
  • Good crisis management skills
Hotel F&B Manager
Roles and Responsibilities
  • Assist in the identification and implementation of staff training programs to ensure the company’s operating standards are achieved;
  • Overall management, control and discipline of all F&B functions within the hotel.
  • Provide leadership and guidance to employees working under him and give advice to management on costing and other financial matters.
  • In charge of business forecast: Daily, Weekly & monthly sales summary monitoring and reporting.
  • Continually monitor and adapt to market needs so as to ensure increase in patronage.
  • General administrative duties; reports preparation and analysis and recommendation.
  • Maintaining effective cost control in all areas in all areas of the F&B department.
  • Management of all staff activities, setting standards, driving professionalism, -providing feedback, managing performance, engendering support and building loyalty.
  • Understanding of the market trends in food and beverage services and being a leader in this.
  • Ensure Discipline in all stations, readiness of all stations, cleanliness, staff levels, uniforms, food presentation, buffet displays, food and drink service sequence as well as the overall standards of service, hygiene and safety.
  • To Advice on best practices to win and retain customers through the provision of effective and efficient operating standards.
  • Ensure that all F&B areas are inspected in a timely manner and are in compliance with company’s standards by checking for quality.
  • Constantly work the floor during service times to test guest feedback, and ensure constant feedback for a positive growth in the client database.
  • Diploma or Degree in Hotel Management, Culinary Arts or related field from a recognized Institution;
  • Must be computer literate
  • Experience in Food and Beverage service with a managerial experience of not less than 2 years;
  • Highly conversant with HACCP regulations as well as safety policies;
  • Knowledge in budgeting, forecasting and management of costs;
  • Be conversant with advanced principles of food and beverage management, revenue management and cost control.
Hotel Executive Housekeeper
Key Responsibilities
  • Consistently offers professional, engaging and friendly service
  • Ensuring the highest degree of cleanliness and maintenance in accordance with the resort’s standards, policies and procedures.
  • Effectively and accurately managing departmental expenses of both Housekeeping and Laundry Departments, within budgeted and forecasted guidelines
  • Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms, public areas, and the laundry facility
  • Overseeing all recruitment processes, and developing departmental succession plans
  • Effectively managing all employee relationships within the department
  • Maintaining an environment that promotes the Health, Wellness and Safety of both colleagues and guests
  • Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering
  • Ensuring high engagement through recognition and removal of identified barriers
  • Overseeing the Housekeeping and Laundry supervisors to maximize leadership synergy
  • Liaising with all Hotel departments as required
  • Actively participating as a member of Hotel committees as required
  • Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
  • Other duties as assigned
  • Experience, within a similar establishment is required
  • University degree or equivalent training in Hotel Management preferred
  • Excellent computer skills
  • Strong organizational and administration skills
  • Excellent communication skills, both written and verbal
  • Ability to work in a fast paced, diverse environment
  • Proven leadership, developer and delegation skills with an ability to lead employees to achieve the departmental goals
  • Excellent problem solver and decision maker
Restaurant Manager
Duties & Key Responsibilities
  • Work hand in hand with the management team in creating, developing and maintaining constant flow of business
  • Oversee daily floor operations including staff management and working with vendors.
  • Follow up on customer inquiries in relation to new function bookings, conduct meetings and relay relevant information to corporate groups
  • Scheduling reservations
  • Ensure that customer service and guest comfort, satisfaction and security are paramount at all times.
  • Producing detailed proposals for events e.g timelines, venues, supplier obligations, staffing and budgets
  • Ensure smooth running of the restaurant by coordinating suppliers, organizing staff and handling customer complaints
  • Managing budgets
  • Overseeing stock levels and managing supplies
  • Ensuring Compliance with licensing, hygiene and health and safety legislation/guidelines.
  • Researching markets to identify opportunities for events.
  • Making improvements to the running of the business and developing the restaurant.
Skills and Qualifications
  • Bachelor’s degree or diploma in business management
  • Hands on experience in the hospitality industry.
  • Excellent oral communication skills and the ability to discuss and resolve problems
  • Demonstrate the ability to communicate with staff, provide leadership and motivate a team.
  • Time management skills and the ability to work under pressure.
  • Strong communication, teamwork and negotiation skills.
  • Excellent organization skills.
  • Articulate, well groomed, confident with excellent presentation skills
Restaurant Cashier
Duties and Key Responsibilities
  • Receive and process all payment methods for restaurant guests
  • Handle guest complaints with follow up to ensure guest satisfaction
  • Settle all guest checks in the computer system and maintain accountability for all financial transactions.
  • Maintain complete knowledge of point-of-sale and manual systems and procedures.
  • Set up and organize work station with designated supplies, forms and resource materials; maintain cleanliness at all times.  
  • Answer outlet telephone using correct salutations and telephone etiquette
Key Qualifications
  • Qualification in Accounting or a Hospitality Course.
  • Experience in same or similar position.
  • Ability to communicate satisfactorily in English with guests/visitors, management and co-workers, to their understanding.  
  • Ability to remain stationary at assigned post for extended periods of time.
  • Ability to compute mathematical calculations.
  • Ability to input and access information into the point-of-sale system.
  • Ability to prioritize, organize and follow up.
  • Ability to maintain concentration and think clearly in a noisy environment with high pedestrian traffic.
Hotel Barman
Job Key Responsibilities
  • To check on bar cleanliness and ensure that all bar counters are clean and shelves emptied of unwanted materials.
  • Carry out stock taking of the bar with the stock taker, sign for both opening and closing stock.
  • Stabilize bar stock level by ordering the bar drinks that fall bellow unacceptable level occasioned by sales.
  • Ensure that bar ordering ethics are clearly observed in that dispensing of drinks is done on the basis of a written captain order which in turn indicates a bill number.
  • Ensure that in the process of bar operation no discounts are allowed to the guests without seeking authorization.
  • Open all bills for any bar transaction whether guest or staff and this process should be instantaneous with the ordering process.
  • Collect all money due to the hotel arising out of the sales of the bar drinks.
  • Ensure that all the sales summaries are accompanied by all bills , properly enclosed and that all missing bills are properly and accurately explained for simple tracing by the accounting office.
  • Be conversant with the act of preparing local and international cocktails and  .
  • Ensure that bar closing duties are satisfactorily performed.
  • Deliverance of excellent preparation and presentation of beverages
  • Ensure that the FIFO rule (first in first out) is fully respected and followed in order to avoid case of expired drinks on the fridges.
  • Ensure upkeep and maintenance of the coffee and beverage stations
  • Maintain accurate logs of all beverage production equipment and records for serial and model numbers for machines
  • Ensure that at the end of the shift, a report is done for the bar and the date changed to the next date.
Skills and experience
  • Education Background in hospitality or related field preferable from Utalii College
  • Experience in specialty bar operations and beverage production
  • Barista training and experience shall be an added advantage
  • Excellent communication and numeric skills
  • Ability to keep a calm, mature, professional demeanor when needed
  • Proactive approach to problem-solving
  • Excellent time management skills and ability to self-direct when necessary
  • High level of organization, honesty and integrity
  • Superior leadership capabilities; ability to work well within groups
Hotel Waiter / Waitress
Jobs Key Responsibilities
  • Ensure that the tasks allocated by the captain/ Head waiter are carried out satisfactorily
  • Attend to pre-service briefing organized by the supervisor before service starts
  • Receive guests to the station by sitting them, unfolding napkins, lighting candle and proceeding to take their order for drinks and then food
  • After successfully serving the guests, present the bill for payment in the prescribed manner
  • Obtain a feedback from the guests regarding the meal then pass any positive /negative feedback /comments to the supervisor
  • Do all closing duties as instructed by the supervisor before leaving for the day
  • Have all the waiters working tools i.e. Match box, cork screw, service cloths, captain order, pen and service tray
  • Ensure that the stations are kept orderly at all times and tables wiped and reset after every sitting. 
  • Ensure the sits are returned to their correct positions after use
Key Requirements
  • Education Background in hospitality or related field preferable from Utalii College
  • Experience in specialty bar operations and beverage production
  • Excellent communication and numeric skills
  • Ability to keep a calm, mature, professional demeanor when needed
  • Proactive approach to problem-solving and ability to multitask
  • Excellent time management skills and ability to self-direct when necessary
  • High level of organization
  • Sense of urgency and high energy levels
  • Ability to work well within groups and appreciation of diversity
Hotel Public Area Attendant

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Clean assigned public areas throughout hotel
  • Empty trash in all public areas and clean public area restrooms
  • Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny
  • Vacuum carpets where needed
  • Follow departmental policies, procedures and service standards
  • Report necessary maintenance items
  • Follow all safety and sanitation policies
  • Previous experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to work well under pressure in a fast paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position (include but are not limited to):
  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Frequent kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
Hotel Reservation Agent
Job Duties& Responsibilities
  • Keeping records of room availability and guests’ accounts.
  • Managing reservation duties
  • Handling the walk- in clients.
  • Resolving customer requests, questions and complaints frequently.
  • Handling both incoming and outgoing calls
  • Placing online promotions
  • Adjusting rates and room inventories
  • Performing quality checks on arrivals to make sure the front desk have accurate information as well as facilitating them with the correspondences.
  • Any other duty that may rise.
  • Diploma in Hospitality
  • Experience in Reservation in a reputable hotel.
  • Knowledge in using opera ,sun system
Hotel Laundry Attendant
Job Responsibilities
  • Be able to follow instructions and work with minimal supervision.
  • Making sure that all linens and resident’s clothes are to be covered at all times during transportation.
  • Treat clothes and linens with stain remover and rubs with sponge or brush to remove spots or stains.
  • Places clothes and linens in correct machine and sets automatic controls on machines to handle cleaning task.
  • Removes clothes from equipment.
  • Use accepted techniques of folding linens and resident clothes for delivery to residents.
  • Demonstrate the ability to learn and understand the need and the use of infection control techniques
  • Use protective equipment when working with soiled linens and possess the ability to learn the procedures for processing isolation linens.
Hotel Floor Supervisor
Job Responsibilities
  • Manage all areas of operations including service, wait staff, bartenders, while ensuring the restaurant’s standards of quality, service and operations are maintained.
  • Manage operations during scheduled shifts that include, daily decision-making, staff support,guest interaction, scheduling, planning, upholding quality product and service standards, as well as cleanliness.
  • Train and develop all servers, bussers, and bartenders
  • Identify operational opportunities to build sales and control costs and develop and implement those opportunities.
  • Monitor and assist in daily, weekly, and, monthly inventory processes.
  • Prepare end of shift reports to monitor all financial, inventory and cash-handling aspects of the operation.
  • A proven drive for and background in quality customer service in the Food & Beverage    industry.
  • Experience in a position of increasing responsibility in the hospitality industry.
  • High motivation with strong interpersonal and time management skills.
  • Willingness to work irregular hours, nights and weekends, while on your feet.
Hotel Kitchen Cooks
  • Applicant should have at least a Form Four certificate. (K.C.S.E)
  • Applicant must be between 23 and 35 years of age.
  • Prior job related experience in a fast paced upper class hotel or restaurant as a cook is a must
  • Ability to work well under pressure in a fast paced environment
  • Ability to work for extra hours depending on the need of the business
  • Maintain highest professional food safety and sanitation standards.
  • Ability to work in a team in a professional and courteous manner
  • Ability to communicate with the head chef, kitchen managers and fellow associates
  • Ability to handle conflict situations in a professional manner
  • Be well groomed and conform to the kitchen dress code
  • Must be able to read, write and understand the English language
  • Must be able to read and understand simple instructions/ recipes
  • Must be disciplined and a good time manager
Hotel Guest Relations Manager
Job Responsibilities
  • Managing directing, monitoring and supervising the day to day activities of the Guest reporting directly.
  • Provide coaching,(On the job) training and counseling to staff for improvement.
  • Contribute in enhancing the Standard Operation Procedures
  • Liaising with other departments for operational need.
  • Ensuring smooth operations and customer satisfaction
  • Attending functions of the Hotel (Lobby Ambassador, Duty Manager, Quality Manager) whenever required.
  • Exercising problem resolution to the guest’s satisfaction.
  • Issuing regular reports related to complaints and forwarding them to department heads concerned.
  • Resolving any problem arising from guests’ complaints
  • Degree/Diploma in Hospitality.
  • Experience added advantage
  • Computer literate with proficiency in use of Opera Micros & MC
How to Apply

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject

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